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The Cheesecake Factory

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375 University Ave, Palo Alto, CA 94301-1717
+1 650-473-9622
11:30 - 00:00
Closed now
See all hours
Sun 10:00 - 23:00
Mon - Thu 11:30 - 23:00
Fri - Sat 11:30 - 00:00
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227 Reviews from our TripAdvisor Community

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Showing 174: English reviews
Melbourne, Australia
Level Contributor
95 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

YUMMMMM We loved our visit to the Cheesecake Factory! Food was healthy and delicious. Service was exceptional and the ambience and quality of the restaurant itself was a 10/10

Thank iSparkle81
Yerevan, Armenia
Level Contributor
387 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed 1 week ago

This is the only Cheesecake Factory I've ever been, so can't compare with other places. We had dessert here twice and the cheesecake was good, although for some resaon they were putting a very sweet cream on it (decoration?). The decor is nice, service is not so prompt, but affordable. tea and coffee were also good, though they did not... More 

Thank Aram K
Level Contributor
76 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

So I didn't actually sit down and eat but I did purchase the cheesecake from the to-go counter. It took some time for them to get around to my order even though it wasn't busy, and when I got back, I noticed they hadn't even included utensils. I know this may seem like a small thing but the service definitely... More 

Thank Immortalist
Izmir, Turkey
Level Contributor
26 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 8 February 2017

This used to be one of my favorite CFs (Marina del Rey still is the best), but they really start to loose it. The food tastes really dull and there is nothing special to it anymore. They somehow seat you in the worst table possible and the food is only about quantity. Probably was my last visit...

Thank Tunc A
Cupertino, California
Level Contributor
53 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 4 February 2017

Dine-in seems to be few problems, but order take-out and what you order and what you receive will most likely not be the same. Ordered for 14 business luncheon entrees and 6 cheesecakes. Received 12 entrees and ZERO cheesecakes. First response to error by restaurant was basically "oh well". Wrong response. Finally was able to reach compromise with restaurant on... More 

Thank Snoopydad1
Gaithersburg, Maryland
Level Contributor
38 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 23 January 2017

This Cheescake Factory is similar to those found in other locations. The menu contains a wide selection of traditional American food including fish, seafood, chicken and salad entrees. Portion size is very large so you may not be able to finish the serving unless you are very hungry. The principal dessert is, of course, cheesecake and there are many varieties... More 

Thank EDC310
Level Contributor
19 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 22 January 2017 via mobile

Nice ambiance, great and tasteful cheesecakes. To have lunch the service is quite slow. My strawberry lemonade was very sweet. The Godiva chocolate cheesecake is the only gluten-free option in their menu. My Mexican lettuce wrap was good, but nothing special.

Thank Cláudia R
Stockholm, Sweden
Level Contributor
18 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 13 January 2017 via mobile

Had lunch yesterday - food was fine. Mushroom burger for me, California Salad for my wife and kid's salmon for my son. Service good and food tasted good. Arrived back home one hour later and vomited like a pig, twice. Not what you expect. Given the food I had I'm guessing the salad or tomato in the burger wasn't rinsed.... More 

1 Thank Rickard I
Accra, Ghana
Level Contributor
48 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 January 2017 via mobile

Had gone with family and friends to celebrate our daughter's birthday. It turned out a good choice. The restaurant was quite nice. Good selection of food and pastry and good service. We had a very nice evening out! Food is a bit expensive but worth the price paid. Found the experience quite enjoyable!

Thank AmitMAgrawal
Palo Alto, California
Level Contributor
23 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 6 January 2017

The menu is huge, and a lot of the meals are huge to! Best to share a good steak and desert to avoid bloat. The service is very good and children are welcome.

Thank kenw15

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    4 of 5 bubbles
American, Gluten Free Options
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Reservations
Good for
Child-friendly, Kids, Groups, Special Occasion Dining
Open Hours
10:00 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 00:00
11:30 - 00:00
Location and Contact Information
  • Address: 375 University Ave, Palo Alto, CA 94301-1717
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: +1 650-473-9622

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?