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The Counter

369 S California Ave, Palo Alto, CA 94306-1830
+1 650-321-3900
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  • Excellent48%
  • Very good34%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“burger” (68 reviews)
“fries” (18 reviews)
“salad” (12 reviews)
Open Now
11:00 AM - 9:30 PMAll hours
American, Vegetarian Friendly, Gluten Free Options
$$ - $$$
369 S California Ave, Palo Alto, CA 94306-1830
All Details
Write a ReviewReviews (176)
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1 - 10 of 155 reviews

Reviewed 10 November 2017

Have been here three times. As a guest the first time, but "on request" the last time. $20+ for a hamberger??? And, the service was VERY slow. Never again !More

Thank paulbeirne
Counter N, Owner at The Counter, responded to this reviewResponded 10 November 2017

Paul - I am very sorry you did not have a great experience with us. I know we can and should have done better. I have two questions that would be helpful to me so we can continuously improve, if you dont mind providing details....More

Reviewed 2 October 2017

I used to love coming here for lunch when I'm visiting Palo Alto, but they fell off the chart this past Saturday. Don't know if they were short of help due to a Stanford afternoon football game, or if waiters on duty that day were...More

Thank cabearcat
Counter N, Owner at The Counter, responded to this reviewResponded 3 October 2017

Very sorry for your less than stellar experience with us on Saturday Cabearcat. We definitely were not on our marks and I apologize. I'll check with our team to see if we got surprised and make sure we do a better job going forward. Appreciate...More

Reviewed 24 September 2017 via mobile

I am beyond disappointed in my recent experience at the Palo Alto location. My server was awesome, after paying our check, I was gathering my belongings and my sister saw a Roach on the table, it then crawled into container for ketchup, straws, salt, pepper...More

Thank mary c
Reviewed 17 June 2017 via mobile

We stopped here on a warm summer Friday evening when all the other nearby places were jammed with families, graduations, etc. We've been here before, but tonight seemed special. This is not your ordinary burger joint: stylish, many good options, fresh and tasty ingredients, and...More

Thank babubenj
Reviewed 17 May 2017

They have an enormous variety of burgers; different sizes/combos and smaller ones too. You can make your own which is also great.

Thank RF2303
Reviewed 29 April 2017 via mobile

Great place to have some burgers and milkshakes! I had my own version of the famous BBQ, but without bread! Yes! You can have it on a delicious salad!

Thank LuisFabiano S
Reviewed 18 April 2017

You can create your burger masterpiece at The Counter. Excellent menu! Was here for lunch and tried the WTF - Why the Face. I loved the Hawaiian Bun. So much to choose from. There is inside and outside dining available. Cool location on California Ave....More

Thank Pizazzle
Reviewed 2 March 2017 via mobile

Let's just start off.. Build your own burger is great fun until it arrives and your wondering how do you eat this?! I'm always trying new things on my veggie burger... Cranberries, apricot jam, goat cheese, grilled onions, sautéed mushrooms, avocados and grilled peppers! I...More

Thank m r
Reviewed 5 February 2017

Crowded place, but the burgers really deserve a stop here. Cooked to order, very good, fresh ingredients, served with a smile.

Thank Luca S
Reviewed 4 February 2017 via mobile

I like the way you can build your own burger, with quality ingredients and a really good brioche bun. Prices are ok considering that you get what you want in the burgers.

Thank Larry v
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$10 - US$15
Lunch, Dinner
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol
Good for
Kids, Child-friendly
Open Hours
11:00 AM - 9:30 PM
11:00 AM - 10:00 PM
11:00 AM - 10:00 PM
11:00 AM - 10:00 PM
11:00 AM - 10:00 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
Location and Contact Information
  • Address: 369 S California Ave, Palo Alto, CA 94306-1830
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: +1 650-321-3900
  • E-mail
Quality meats, inventive sauces, toasted buns, melted cheeses and blended shakes that shout flavor.We’re on a mission to challenge the way people think about burgers. We’re about creative construction. We think life is about experiences. Trying stuff. Learning. Being Inventive. Show us what you’ve got.
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