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The Counter

369 S California Ave, Palo Alto, CA 94306-1830
+1 650-321-3900
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  • Excellent49%
  • Very good33%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“burger” (99 reviews)
“salad” (12 reviews)
Closed Now
American, Vegetarian Friendly, Gluten Free Options
$$ - $$$
369 S California Ave, Palo Alto, CA 94306-1830
All Details
Write a ReviewReviews (182)
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1 - 10 of 161 reviews

Reviewed 6 days ago

Endless combinations possible. Also possible to buy a burger pre-configured by the restaurant. Good burgers as well as sides and sauces. We were 8 people and had quite a long wait for our food.

Thank Nielsjespersen
Reviewed 4 weeks ago

Lovely place for lunch at Santana Row. My friend ordered a bison burger and I ordered an Asian Burger on a bed of salad and sweet potatoes fries, which were excellent. Enjoyed sitting outside and watching people and listening to music. Can't be better than...More

Thank L0ve2travle
Reviewed 17 April 2018

This place was great and not like so many other burger places. They give you a menu of all the breads, buns, cheeses, meats, toppings and sauces that they have and you get to make any combo you want. You could eat here everyday for...More

Thank Mark S
Reviewed 5 March 2018

I had written a rather unfavorable review following a lunch here a few months ago, and I received a very nice response from the manager stating that he would look into what may have been the issue. A couple of weeks ago, I returned to...More

Thank cabearcat
Reviewed 15 February 2018 via mobile

Had the impossible burger and it was the most perfect burger ever! Highly recommended for vegetarians/vegans and/or to bring friends that can’t live without their meat and surprise them!

Thank ammereser
Reviewed 11 February 2018 via mobile

We haven't tried this chain before so after a long day of acting like a tourist we felt like this was a quick easy decision. Their order system is cool. They give you a clipboard with a menu of choices. Pick your bun, pick your...More

Thank Lisa A
Reviewed 10 November 2017

Have been here three times. As a guest the first time, but "on request" the last time. $20+ for a hamberger??? And, the service was VERY slow. Never again !More

Thank paulbeirne
Counter N, Owner at The Counter, responded to this reviewResponded 10 November 2017

Paul - I am very sorry you did not have a great experience with us. I know we can and should have done better. I have two questions that would be helpful to me so we can continuously improve, if you dont mind providing details....More

Reviewed 2 October 2017

I used to love coming here for lunch when I'm visiting Palo Alto, but they fell off the chart this past Saturday. Don't know if they were short of help due to a Stanford afternoon football game, or if waiters on duty that day were...More

Thank cabearcat
Counter N, Owner at The Counter, responded to this reviewResponded 3 October 2017

Very sorry for your less than stellar experience with us on Saturday Cabearcat. We definitely were not on our marks and I apologize. I'll check with our team to see if we got surprised and make sure we do a better job going forward. Appreciate...More

Reviewed 24 September 2017 via mobile

I am beyond disappointed in my recent experience at the Palo Alto location. My server was awesome, after paying our check, I was gathering my belongings and my sister saw a Roach on the table, it then crawled into container for ketchup, straws, salt, pepper...More

Thank mary c
Reviewed 17 June 2017 via mobile

We stopped here on a warm summer Friday evening when all the other nearby places were jammed with families, graduations, etc. We've been here before, but tonight seemed special. This is not your ordinary burger joint: stylish, many good options, fresh and tasty ingredients, and...More

1  Thank babubenj
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$10 - US$15
Lunch, Dinner
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol
Good for
Kids, Child-friendly
Open Hours
11:00 AM - 9:30 PM
11:00 AM - 10:00 PM
11:00 AM - 10:00 PM
11:00 AM - 10:00 PM
11:00 AM - 10:00 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
Location and Contact Information
  • Address: 369 S California Ave, Palo Alto, CA 94306-1830
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: +1 650-321-3900
  • E-mail
Quality meats, inventive sauces, toasted buns, melted cheeses and blended shakes that shout flavor.We’re on a mission to challenge the way people think about burgers. We’re about creative construction. We think life is about experiences. Trying stuff. Learning. Being Inventive. Show us what you’ve got.
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