Fries were almost black, chicken sandwich was cold and had 2 strange looking pieces of tomato on it, soda not refillable and more than half was ice. Don’t know if this is the Pollo Tropical standard?
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Some chain restaurants that serve chicken are pretty good (Swiss Chalet in Canada for example) but this one - not so much. The chicken was dry, the sauces not so interesting and the service, slow.
I went there and I was expecting to have Cuban food , I'm very disappointed, the waiting time is too long and it's too expensive , the cleanness is not good ,
Love Pollo Tripical. This is a new store and we were so excited to have them. However, I have been there about 15 times and they have messed up my order 99% of the times. Literally cannot figure out why they can't get it right...More
This is the second time in about 2 months when we ran out to the neighborhood chicken place and ... well, tonight my husband's order of a full chicken dinner took and hour to get. And the rice was not fully cooked. This used to...More
If youre looking for a place to eat but yourr not trying to use all of your shopping money on food...then Pollo is the place to go! The variety is vast from chicken off the grill to savoring soups. There is NO place that can...More
I'm here today at pollo tropical was the worse customer service I ever had this place was a world war the chicken was old hard .another problem was I belive the don't pay good so was no employees is look like they are mad or...More