Took my wife out for a date night and chose Khon’s since we have walked by a few times and never went in. The place was small but the ambience seemed okay as we entered about an hour prior to closing. At first, we sat...at the bar as there were no tables available. The bartender seemed decent although she took awhile to see what we wanted food or drinks. My wife asked the hostess whom I assume was the manager if we could take one of the tables that became available. She did but seemed like it was an inconvenience.
Once we sat, the waitress came over and asked about our drinks and we let her know we were ready to order. Once ordered, we waited awhile for the food but was not too concerned with the wait since we were talking and trying to enjoy the evening. My wife noticed a plate sitting at the end of the bar that looked like what I ordered and after about 5-7 minutes the waitress brought it over and my wife noticed the food she was given was not what she ordered.
This is where everything goes wrong!!!!
She informed the waitress who then apologizes and said she didn’t write the order down and put in the wrong meal. She said it would be about 10 minutes before the correct dish would come out but left my food sitting in front of me as if I would eat alone during my date with my wife. My wife then stopped the hostess as she walked by and explained my food was cold and I did not want it and would not eat while my wife sat at the table waiting for her food to come out. Rather than apologize and resolve the matter, she said she would get the waitress.
Once the waitress came out, she rushed my wife’s food to the table which tasted like burned skillet. I informed the waitress my food was cold and I did not want it. She then said she would give a credit to the bill for our inconvenience. After walking off, she returned with the hostess who I assume was the manager and said they would take off the dumplings for the inconvenience and charge 50% for my food that I didn’t eat. I enforced her I would not pay for my food because I never ate it and it needed to be removed from the bill also.
When she returned, she had put the dumplings back on the bill and removed my food. I brought it to her attention and she said it’s because Tammy wife packed up the dumplings to go. I said, you told her they were free before you had to take off my plate. She then began to argue and act irate as I decided to not deal with the treatment as if I were complaining to get a free meal. As the only black couple in the building , it was embarrassing to be treated with such disrespect when I watched the staff go above and beyond for everyone else (non black).
Then, when she handed my check, I reiterated how badly she handled the situation and she began to bend over and yell at my putting her hands in my face while I was trying to sign the check I should not have had to pay. This all stemmed from an error made by a waitress and a hostess/manager who’s unwilling to resolve a matter by doing the right thing. My wife had to tell this lady numerous times to get out my face as I ignored her attempt to escalate the situation. Then, she threatened to call the police on my at which time I told her GO AHEAD! She then said “GET THE F*ck OUT MY RESTAURANT”. Do I think this would have happened if I were not black… NO! I think the error may have happened but we would not have been talked to this way or treated with such lack of respect of class. I am a business professional trying to enjoy an evening with my wife and this place clearly doesn’t have an interest in serving a diverse crowd. I paid $36.01 for utter disrespect. I will never go here again or recommend this place to my worse enemy.More