Tom rescued a bad steak night. He was a most attentive, efficient, and helpful waiter. He checked on us during our meal, to be sure we had everything we needed - like the salt and pepper shakers that are not always on the table during...the pandemic. He got our orders perfectly, and in a reasonable amount of time.
We were a family of 5, and 2 of us relished our steaks (juicy T-bone and tender filet). Two of us had chewy steaks (Renegade 6 oz. sirloin). Our 5th person in our party, Frank, usually gets the flatiron steak, which is not available during CoVid. He got the Renegade sirloin. He was not happy with it.
Frank’s steak was neither hot, nor warm. Tom took it away, and brought back another ASAP. Then Frank tried to cut it, and it was tough. His wife tried to cut it another way, or give him half of hers, but he was so frustrated that he didn’t eat any of his, or hers, or his mashed potatoes. This was his first unsatisfactory meal at Longhorn - and he’s been coming here as long as they have been open. We blame it on CoVid. Tom did not charge him for his meal and he apologized profusely. Frank was very understanding, and said he understood.
I am giving Longhorn 5 stars, even with this evening’s 1 out of 5 unsatisfying dinners, because it’s been a 5 star experience every time in the past, and we know it will be 5 stars in the future. This IS the place to get the best steak in town!More