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The Cheesecake Factory

520 N Orlando Ave, Ste 100, Winter Park, FL 32789-2919
+1 407-644-4220
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Overview
  • Excellent47%
  • Very good31%
  • Average13%
  • Poor4%
  • Terrible5%
Travellers talk about
“cheesecake” (158 reviews)
“steak diane” (6 reviews)
Closed Now
Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
520 N Orlando Ave, Ste 100, Winter Park, FL 32789-2919
All Details
Write a ReviewReviews (475)
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1 - 10 of 413 reviews

Reviewed yesterday

The menu is 21 pages long with 251 choices! (I asked). Not for those who get overwhelmed easily. Their Cuban sandwich is about 1.5 times bigger than most places and was pronounced great by my lunch companion. The stuffed mushrooms are THE BEST I have...More

Thank CrazFox
Reviewed yesterday via mobile

Took my granddaughter for her pre K graduation lunch. The salads and eggplant parmesan was superb. The servers were great and they even sang a congratulation song. It was a great experience.

Thank jekcpa
Reviewed 5 days ago via mobile

Not sure what was going on back of house tonight, but tonight we sat thought a 2-1/2 hour dinner, based mostly on waiting on our server and our food. At one point someone (not our server) brought our food out and my daughter was missing...More

Thank Scott C
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 days ago

Hi Scott , We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our...More

Reviewed 2 weeks ago

I met some friends here the other day and as usual we had a great time---from the quaint and original interior to the fun food and amazing desserts it just added to the fun of getting together---the staff were as always wonderful and always make...More

Thank Linda C
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thank you so much for this review, Linda. We're very happy you had such a wonderful time with us! We look forward to seeing you back again soon to enjoy some more of our cheesecake!

Reviewed 17 April 2018

I took my family there to celebrate a birthday. I ordered the Mexican salad and the lettuce was wilted. I let my server know and she got the manager. The manager said he would replace it. Well, he brings me back another salad and says...More

Thank _keysgirlfirst
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 19 April 2018

Hello _keysgirlfirst, Thank you so much for taking the time to provide such detailed feedback about your experience. We're so sorry we did not meet your expectations, and we would welcome the chance to speak with you more about this visit. If there is anything...More

Reviewed 2 April 2018 via mobile

My first visit already distasteful after we walked in and the hostess felt the need remind us they close in 15 minutes... not sure if she expected us to rush our meal or head back home (this is not something you say to Paying customer)....More

1  Thank getmichelle25
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 April 2018

Hi getmichelle25, We would like to speak with you a bit more about the experience you described. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you!

Reviewed 2 April 2018 via mobile

It was my first time at the Cheesecake Factory with my partner and we wanted was 1 slice of cheese cake! The hostess was rude enough to remind us that they closed in 15 minutes. And caught an attitude when we didn’t want to sit...More

1  Thank Grace V
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 April 2018

Hi Grace, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team...More

Reviewed 26 March 2018 via mobile

Have visited this location previously. Waited 35 minutes or so for table. Calimari and warm Crab and Artichoke Dip Appetizers were very good. Entrees only rated mediocre for all five of us. Each person chose different entree, one was sent back (Jambalaya Pasta) but none...More

1  Thank Queenzee
Reviewed 5 March 2018 via mobile

I have been at this location many times when I visit Orlando, it was late night after 11pm and there was a 10 minute wait. I like this location better than the millennium because if you have to wait it is at least comfortable. The...More

Thank zina45
Reviewed 1 March 2018

Went their twice in last couple of weeks. Am a great fan of Cheesecake restaurants. First time there ordered chicken and pasta. Must not have been one fourth ounce of chicken, was all pasta. Pointed it out to server. Did nothing. Second time ordered chicken...More

Thank J. Hardin B
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Ask a question
Questions & Answers
NightmaresGrim
21 May 2015|
Answer
Response from Suzii66 |
The cheesecake factory does not offer discounts or coupons.
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$35
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Child-friendly, Special Occasion Dining, Groups, Business meetings
Open Hours
Sunday
10:00 AM - 11:00 PM
Monday
11:15 AM - 11:00 PM
Tuesday
11:15 AM - 11:00 PM
Wednesday
11:15 AM - 11:00 PM
Thursday
11:15 AM - 11:00 PM
Friday
11:15 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 520 N Orlando Ave, Ste 100, Winter Park, FL 32789-2919
  • Location: United States  >  Florida (FL)  >  Central Florida  >  Winter Park
  • Phone Number: +1 407-644-4220
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