If I could give this “restaurant” a 0 , I would ! I drove over 45 minutes from Beaufort , Sc for their crab stew (a family fave). It was not the same quality at all, it was slimy and very very thick ! Like...I said , I know this is a stew we have ordered it for years but this time it was DISGUSTING. I called the store and asked for a manager . The “manager” (Sammie) was beyond unprofessional and rude . Her exact words were “Well it is ,what it is “ , she went on to explain to me that they have to change their soup base depending on what is available. And that I should be glad it’s still on the menu . She suggested that I drive 45 minutes to bring it back them . Once I explained to her that wasn’t and option and quickly called her out for her rude , snide remarks /tone. She proceeded to get her boss (Amber), Amber explained that the restaurant does not have the technological capabilities to issue a refund due to their micros system . This I know to be far from true , I explained to Amber that I am a food& beverage manager myself and that you can definitely do that . She then said her Micros system wouldn’t allow it , total fluff because I work and refund customers with Micros . They do not give receipts at curbside , which I find oh so clever. I will be disputing this transaction with my CC company as this is the only route . It’s not even about the money honestly anymore , my check was less than $25. It’s the lack of respect , and customer regard that will may be NEVER return or suggest this place . Both Amber and Sammie (if that’s even their real names) are not equipped to resolve customer issues so I can only imagine them “managing” a restaurant. Very unprofessional and childlike . I had to call another Sav location and speak with a manager to get the GM’s info . I will be reaching out to Blackmore. Do yourself a favor and drive a few more minutes to the Cotton Exchange in downtown Savannah , their Tybee crab chowder is much better. The staff is too!More