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Max & Erma's

$$ - $$$
American, Bar, Pub
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Cincinnati Airport, Terminal 3, 2939 Terminal Drive, Hebron, KY
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34 Reviews from our TripAdvisor Community

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Showing 33: English reviews
Bristol, Connecticut
Level Contributor
19 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
Reviewed 2 weeks ago

I ordered the Buffalo chicken sandwich..it was a huge piece of chicken dripping in buffalo sauce. The ranch or blue cheese is on the side so you can add what you like. Waiter was real nice despite being obviously overwhelmed. I'd go back.

Helpful?
Thank mancusoracing
Level Contributor
59 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
Reviewed 3 weeks ago

Note: Gate B location. While waiting for a flight, I stopped in to Max & Erma's for a cold Guinness. The wait staff is upbeat and attentive in spite of being obviously overwhelmed prior to my arrival with delayed fights, etc. There is a little indoor patio to sit on that makes you feel a little less like you are... More 

Helpful?
Thank Jason W
Alexandria, VA
Level Contributor
1,602 reviews
832 restaurant reviews
common_n_restaurant_reviews_1bd8 515 helpful votes
Reviewed 1 February 2017

Max and Erma's was just right for a light bite for supper while waiting for a flight out. Good menu options from salads and soups to sandwiches and entrees and desserts. Pretty good service with a need for a bit more professionalism. Modern décor with a place to relax with a computer or book. Good prices with generous portions.

Helpful?
Thank jeffl499
Atlanta, GA
Level Contributor
158 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 112 helpful votes
Reviewed 20 January 2017

I ordered the burger with fries, when it came it was a large portion, big tasty burger but the fries were cold, my companions fries were also cold. We complained and I got cole slaw instead. The staff were ok and apologized. I personally wouldn't bother with this place if it were in my neighborhood.

Helpful?
Thank Sherlock1962
Raleigh, North Carolina
Level Contributor
625 reviews
416 restaurant reviews
common_n_restaurant_reviews_1bd8 129 helpful votes
Reviewed 18 December 2016

We had some time before out flight so we stopped in for lunch. There were not many people waiting so we were seated and served quickly. The menu is pretty good and there is good variety. They have local beers as well and seating in a variety of areas. Reasonably priced, good food, quick service!

Helpful?
Thank J L
Texas
Level Contributor
14 reviews
13 restaurant reviews
Reviewed 15 December 2016 via mobile

Had a good lunch, great service and friendly staff. Many menu selections and lots of appetizers to choose from.

Helpful?
Thank kcmercedes
Bradenton, Florida
Level Contributor
122 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
Reviewed 18 November 2016 via mobile

In this day of burger joints I will have to give kudos here at the Cincinnati northern Kentucky airport . A simple enough menu with a variety of burgers and offerings that are better than run of the mill. I had a hard time choosing which one to try. Chose the goat cheese burger which was quite good. Came with... More 

Helpful?
Thank Averagejoe001
Boston, Massachusetts
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 4 November 2016

I went back a second time to see if the first time terrible service experience was just a fluke...it wasn't The server staff ignores you... it took me 10 minutes after my meal was done to get track down someone to get my check so I could make my flight. Food was good but wow...customer service is not a concept... More 

Helpful?
Thank Mark W
Ann Arbor, Michigan
Level Contributor
40 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
Reviewed 15 October 2016

Our group of 6 ordered a variety of dinners and each was good. One of the group asked if they had a senior discount and the server said no. When she returned our credit cards, she said she learned they did and automatically took 10% off our checks.

Helpful?
Thank Gerri C
Ludlow, KY
Level Contributor
12 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 5 October 2016 via mobile

Slow service. Ordered cod sandwich and it came with wilted lettuce and missing the tomato. Fries were wimpy and not crisp. Disappointed considering this is normally a good chain. It appears this location needs some serious consideration for improvement. Won't go to this location again and do not recommend.

Helpful?
Thank WorldTravelLady101

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    2.5 of 5 bubbles
Cuisine
American, Bar, Pub
Meals
Lunch, Breakfast, Dinner
Restaurant features
Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol
Good for
Child-friendly
Location and Contact Information
  • Address: Cincinnati Airport, Terminal 3, 2939 Terminal Drive, Hebron, KY
  • Location: United States  >  Kentucky (KY)  >  Hebron
  • This restaurant is at Cincinnati/Northern Kentucky Intl Airport (after security)
Description
859-767-1985 is the restaurant phone number as per Website.

Questions & Answers

Questions? Get answers from Max & Erma's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?