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The Cheesecake Factory

5000 Shelbyville Rd, Ste 1585, Louisville, KY 40207-3342
+1 502-897-3933
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Overview
  • Excellent43%
  • Very good34%
  • Average14%
  • Poor7%
  • Terrible2%
Travellers talk about
“cheesecake” (137 reviews)
“steak diane” (4 reviews)
Closed Now
Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
5000 Shelbyville Rd, Ste 1585, Louisville, KY 40207-3342
All Details
Write a ReviewReviews (307)
Traveller rating
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1 - 10 of 301 reviews

Reviewed 2 weeks ago

Just the place to go for a good meal. Nice atmosphere good location right in the mall very good food.

Thank Beverly S
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hi Beverly. Thank you for your review. We're so happy to hear that you enjoy our food! We hope to see you back soon!

Reviewed 3 weeks ago

We stopped by for a Sunday night dinner and it was pretty crowded. We had to wait about 20 minutes, but it was worth the wait. I had their "Skinny Burger" and it was one of the best hamburgers I have ever had. I ask...More

Thank Andrea S
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thank you so much for this review, Andrea. We're happy you had a pleasant time with us! We look forward to seeing you again soon to enjoy more of our cheesecake!

Reviewed 4 weeks ago via mobile

We are driving across the country and stop sometimes to stretch our legs. Full disclosure - we went to Cheesecake Factory for Sunday lunch because it was raining and we wanted a dry mall walk at Mall St. Matthews. So we were surprised that the...More

Thank Shermyanne
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed 8 October 2018

I really enjoy going to the Cheesecake Factory, I normally enjoy my food and I absolutely love the strawberry lemonade from the bar. However no matter how many times I patronize the Cheesecake Factory and no matter my waiter/waitress is the service is always blah...More

Thank adrianbF5281VV
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 11 October 2018

Thank you for bringing this to our attention. We are terribly sorry for the service that you received during your visit! Our staff should have been much more attentive and please know that we will address this with them. Thanks again and we hope you...More

Reviewed 21 September 2018

Arrived late, after 9 pm for dinner, no problem getting a table. Excellent appetizer, very good entrees, everyone pleased. Despite being full, we ordered the Lemon Raspberry - WOW! that was superb. Ordinary cheesecake with strawberries decent, but I will definitely head to our home...More

Thank Meg M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 22 September 2018

Thank you so much for this review, Meg. We're happy you had a wonderful time with us! We look forward to seeing you again soon to enjoy more of our Lemon Raspberry Cheesecake!

Reviewed 6 September 2018 via mobile

The Cheesecake Factory is extremely hyped so I had to finally give it a shot. The restaurant is very large but is still always on a huge wait. I have to say I don't know what all the fuss is about. I had the pineapple...More

Thank CrazyTaylor
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 8 September 2018

Hello. Thank you for your feedback! We are sorry to hear about your meal! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make things right while you...More

Reviewed 12 August 2018 via mobile

Food is great. Service was ok! The wait for your food is longer than expected (this has happened multiple times). Needs improvement. 25 minuets for child’s quesadilla and a cheeseburger with fries. Price is right on target for the quality and amount of food. The...More

Thank sabrinasP5296TS
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 14 August 2018

Thank you for your review, Sabrinasp5296ts! We are so glad to hear you enjoyed your food. Thanks for your patience with the wait and we will pass along your feedback to our team. Hope to see you back again soon!

Reviewed 6 August 2018

I have never been to the Cheesecake factory before this evening. I was invited there by friends for dinner. It was a very pleasant surprise. The menu was more extensive than anticipated. The Grande Burrito was very good as was the service.

Thank A400XCEL
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 10 August 2018

Thank you for your review, Mark. We're so happy to hear that you enjoyed our menu options and we can't wait for your next visit!

Reviewed 29 July 2018

Okay, so I have been to several Cheesecake Factory restaurants in Chicago over the years. We happened to be at Mall St. Matthews. I wasn't overly hungry so my husband and I just stopped in for desert. I have eaten at Cheesecake Factories, but this...More

Thank Jeanine_RR
TCF_Guest_Services, Public Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 August 2018

Hi Jeanine. Thank you for your feedback! We are so sorry for your experience at our restaurant. We hope you can give us another try, and next time, please let our staff or managers know if anything can be improved so we can do our...More

Reviewed 23 July 2018

Usually good experience at CF. Wow, this place is rude. DO NOT EAT at the bar. You won't get what you order and when you inquire you will get a lecture. A simple sorry could have resolved. Long time since I tipped less than 15%....More

Thank UtesRule
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 25 July 2018

Hello. We are very sorry for this experience with our staff! We'd like to speak with you more, so please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank you!

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Ask a question
Questions & Answers
T1078JSrobertt
16 June 2018|
AnswerShow all 5 answers
Response from Susan V | Reviewed this property |
No unfortunately not in my experience.
0
Votes
Brooke B
26 February 2017|
AnswerShow all 3 answers
Response from John S | Reviewed this property |
There are pastas, seafood, fish, steak, chicken dishes in many assortments. Their menu is online. Too many to list here. Something for everyone.
0
Votes
Brooke B
26 February 2017|
AnswerShow all 4 answers
Response from Rod J | Reviewed this property |
Too many items to list in text - suggest you view the menu on HM website.
0
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Bar Scene, Child-friendly, Special Occasion Dining, Kids, Groups
Open Hours
Sunday
10:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 5000 Shelbyville Rd, Ste 1585, Louisville, KY 40207-3342
  • Location: United States  >  Kentucky (KY)  >  Louisville>  > East Louisville
  • Neighbourhood: East Louisville
  • Phone Number: +1 502-897-3933
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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