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Outback Steakhouse

400 Highland Park Dr, Richmond, KY 40475-3840
+1 859-624-9000
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Overview
  • Excellent31%
  • Very good20%
  • Average21%
  • Poor12%
  • Terrible16%
26 Oct 2017
“Good food, SLOW service”
6 Oct 2017
“Prepare for a long dinner”
Closed Now
All hours
CUISINES
American, Steakhouse
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
400 Highland Park Dr, Richmond, KY 40475-3840
All Details
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Reviews (65)
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1 - 10 of 65 reviews

Reviewed 26 October 2017

I had eaten at Outback many times in the past, but had not been there for a while. As soon as I drove up at peak time on a Friday evening, I knew that things had changed. I expected to find a full parking lot...More

Thank Rose D
Reviewed 7 October 2017

We hadn't eaten in an Outback for many years. Not much has changed--steaks and baked potatoes are still good. But the service here was lacking and the food took forever to come out. Just a very lackluster environment--staff didn't seem to care about the quality...More

Thank stacy620
Reviewed 1 October 2017

Our pager apparently didn't work so after about 45 minutes at the bar we complained they seated us with apologies. We then ordered and we had bred and they brought out our mushrooms after an extended period, and then we waited and waited and waited...More

Thank tabney67
Reviewed 17 August 2017

Personal pet peeve - any wait staff that calls us "guys". Spouse is not male and we are both old enough to retire if we chose to. We are not "guys", "dudes" or "bros". Mid drink the manager came over and we asked him to...More

Thank Digger309
Reviewed 4 July 2017 via mobile

Enjoyed this visit. Unlike last visit the food was hot. Restaurant was clean and service was good. Will visit again.

Thank ScooterChick
Reviewed 16 April 2017

The lunch was good and the service was too. They need to clean up the place. The floors were dirty. The front door glass was terrible. The men's restroom had a urinal that overflowed and there was water all over the floor. If they don't...More

Thank Don M
Reviewed 27 March 2017 via mobile

I've seen some bad reviews for this place but it's can honestly tell you I've never had a bad experience here! Food has been excellent, service good, atmosphere is fantastic. Keep doing what you are doing! I'll keep coming back!

Thank d_t_dixon2014
Reviewed 12 March 2017 via mobile

This was our 2nd visit in the last 4 weeks. Both experiences were terrible. The service is extremely poor, the food quality is subpar, and the management doesn't seem to notice or care. Numerous tables around us asked to see the manager...none were satisfied with...More

Thank Debra S
OutbackGuestServices, Manager at Outback Steakhouse, responded to this reviewResponded 21 April 2017

Hi Debra, We hate to hear about the disappointing experience. We'd like to review this further if you could please take a moment to send me an email at news@outback.com with the subject "TripAdvisor - Richmond, KY". We can then correspond directly over email. Sincerely,...More

Reviewed 9 February 2017 via mobile

Ordered online for lunch pick up. Soup and salad. Order was to be ready at 12:41. At 12:45, a waiter came out to confirm my order. And let me know my total. I had already paid online. After another 10-12 minutes, he delivered my order....More

Thank MickeyMouseKat
OutbackGuestServices, Manager at Outback Steakhouse, responded to this reviewResponded 10 March 2017

We can do better than this. We'd like to review this further if you could please take a moment to send me an email at news@outback.com with the subject "TripAdvisor - Richmond, KY". We can then correspond directly over email. Sincerely, Lacey Outback Steakhouse

Reviewed 31 December 2016

We decided to spend our anniversary dinner at the Richmond Ky location. At 8 pm we arrived and were seated in minutes, we requested online to have seating which was nice. We waited for about 15 minutes to place our drink order, no big deal,...More

Thank Kryss P
OutbackGuestServices, Manager at Outback Steakhouse, responded to this reviewResponded 9 January 2017

Hello Kryss, This is very disappointing. We'd like to review this further. Please send me an email to news@outback.com with the subject "Trip Advisor Review - Richmond, KY". We can then correspond over email. Sincerely, Amy Outback Steakhouse

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Television, Wheelchair Accessible, Serves Alcohol
Good for
Kids, Special Occasion Dining, Child-friendly
Open Hours
Sunday
11:00 AM - 9:00 PM
Monday
11:00 AM - 10:00 PM
Tuesday
11:00 AM - 10:00 PM
Wednesday
11:00 AM - 10:00 PM
Thursday
11:00 AM - 10:00 PM
Friday
11:00 AM - 11:00 PM
Saturday
11:00 AM - 11:00 PM
Location and Contact Information
  • Address: 400 Highland Park Dr, Richmond, KY 40475-3840
  • Location: United States  >  Kentucky (KY)  >  Richmond
  • Phone Number: +1 859-624-9000
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