I don't know where to begin. Great sandwich, terrible customer service. Rude with attitude unbecoming of any restautant my family cares to patronize.
Firstly, the phone is always busy. Very difficult to get anyone on the phone to place an order. So we ordered a...very big order on Doordash (over $100), expecting we would have an option to notate our order needed to be packed for travel. We did not see that option and saw that our order was confirmed. Fortunately, (we thought) we were able to get them by phone, within a minute or two of order confimation. When we aksed if we could have the order packed for travel, they said no, that the order for 6 sandwiches had already been prepared.
We placed the order at 11:07, and had them on the phone at 11:08 with our request. 11:09 an email confirmation that order was received.
Pick up time scheduled for 11:45 to 11:50.
Our call at 11:08, they told us the order was already complete and they could not pack it for travel.
We went as far as to drive to the restaurant and attempt to reason with them. The owner/manager refused to do anything to make it right, claiming that 36 years in business that they are not worried about an unhappy customer.
We won't ever go back, despite the fact we have supported their small businees for many years, prayed they survive hurricaine Laura and other tragic events in the area.
The attitude we received from management was so disheartening, like a stab in the back from an old friend.
Farewell. Your sandwich is good, but not that good.More