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489 Newton St, South Hadley, MA 01075-2017
+1 413-538-8010
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  • Excellent22%
  • Very good14%
  • Average32%
  • Poor14%
  • Terrible18%
3 Mar 2017
“Worst service I have ever seen”
29 Jan 2017
“Undelivered Breakfast”
Closed Now
7:00 AM - 11:00 PMAll hours
$$ - $$$
489 Newton St, South Hadley, MA 01075-2017
All Details
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Reviews (27)
Traveller rating
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Time of year

1 - 10 of 27 reviews

Reviewed 3 March 2017

I refuse to go here except for takeout sundaes. We tried it many times as we live nearby and are nostalgic as the place was a hangout years ago. We have been ignored when we come in, the waitstaff will all pass us by without...More

Thank reale170
Reviewed 30 January 2017 via mobile

Spent 10 minutes to be waited on; 5 minutes more to get coffee; 5 more minutes to have order taken; waited 10 more minutes to have breakfast delivered, but it never came. Spoke to manager and found out my order was not placed by waitperson....More

Thank Norma M
Reviewed 10 June 2016

This is a well maintained older store. The corporation is undergoing some major changes to the menu. The food is still great and the clam chowder is excellent. Friendly courteous staff.

Thank George R
Reviewed 19 May 2016 via mobile

Always a great variety of flavors and ways to eat those flavors :) Friendly and helpful staff always willing to give their input on what you could order... Love the watermelon sherbet!

Thank LoriAllen
Reviewed 30 April 2016 via mobile

This is the third time this happened. We called in an order, there was a special, free sundae with meal. We ordered two $9 meals a $5 appetizer and two sundaes.. We arrived to pick up the order and was told it would be $37....More

Thank westy57
Reviewed 7 January 2016

Stopped for a bite tonight, we each ordered food that came with fries, they used to be the best fries. Tonight not so good, this is the 2nd time this has happened the oil needs to be changed. Our waiter agreed. A young waitress was...More

Thank kevin m
Reviewed 15 December 2015

I've been waiting for 20 years for this Friendly's to get its act together. Service and quality of the food often disappoint. Was served home fries with black spots in them (as in a rotten potato) that the person-in-charge tried to pass off as burn...More

Thank Anniebeau413
Reviewed 24 August 2015

All we wanted was a blizzard-type cup to go. The waitress offered to do the one we wanted and to add caramel. We asked for it to go. After a little too long, she comes back with the check. A few minutes later we finally...More

Thank mgkamish
Reviewed 11 August 2015

Love the original hamburger/cheeseburger that used to eat in the 1960's. Ice cream is wonderful as well.

Thank PaulineA633
Reviewed 16 July 2015

Clean, efficient restaurant! AC is sometimes a bit too cold and the wait staff could be quicker, but overall, a good value and the food is prepared properly!

Thank Susan P
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Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Lunch, Dinner
Restaurant features
Seating, Takeout, Waitstaff
Open Hours
7:00 AM - 11:00 PM
7:00 AM - 11:00 PM
7:00 AM - 11:00 PM
7:00 AM - 11:00 PM
7:00 AM - 11:00 PM
7:00 AM - 11:00 PM
7:00 AM - 11:00 PM
Location and Contact Information
  • Address: 489 Newton St, South Hadley, MA 01075-2017
  • Location: United States  >  Massachusetts (MA)  >  Hampshire County  >  South Hadley
  • Phone Number: +1 413-538-8010
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