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Outback Steakhouse

$$ - $$$
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1537 Riverdale St, West Springfield, MA 01089-4624
+1 413-746-5700
11:00 - 23:00
Closed now
See all hours
Sun 11:00 - 21:00
Mon - Thu 16:00 - 22:00
Fri 16:00 - 23:00
Sat 11:00 - 23:00
More Info
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60 Reviews from our TripAdvisor Community

Traveller rating
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Time of year
Showing 60: English reviews
Phoenix, Arizona
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Outback is always a good choice.b The food is tasty and the staff is always friendly and well trained. I had lobster and enjoyed it.

Thank sistercoyote2
Latham, New York
Level Contributor
50 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
Reviewed 31 March 2017

We were there to celebrate a family member's birthday.We drove from upstate NY to meet our daughter and two of our grandchildren who drove from CT to meet up in MA. It was a Sunday so we were surprised to get a booth quickly, since we did not have reservations. Drink orders were taken. We ordered an app which came... More 

Thank GramnPop2abe
Level Contributor
65 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
Reviewed 19 March 2017

We went for an early dinner. My chicken was just slightly undercooked. I asked the waiter to throw it back on the grill. He insisted a new one get made. Then the manager came over and apologized. He said he would not charge us for the meal. Then before we left he apologized again and handed us a gift card... More 

Thank beachtherapy1
Level Contributor
9 reviews
6 restaurant reviews
Reviewed 20 February 2017 via mobile

Good food the service staff was GREAT. The personalities of both my server and the bartender were above and beyond what I expected. The food is average but I enjoyed it.

Thank Jeff B
Chicopee, Massachusetts
Level Contributor
26 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 7 November 2016

Just not good in so many aspects: 1. we were allowed to order drinks, the bartender was present - after we get out appetizers she comes over to tell us that the bar isn't open yet 2. We were never asked if there was a different drink (non-alcoholic) that we would like to order. 3. We received out soup/salad and... More 

1 Thank Claire021977
OutbackGuestServices, Manager at Outback Steakhouse, responded to this review

This isn't the experience we hoped for you to have. We'd like to review this further if you could please take a moment to send me an email at news@outback.com with the subject "TripAdvisor - West Springfield, MA". We can then correspond directly over email. Sincerely, Madeline Outback Steakhouse More 

Bangor, Maine
Level Contributor
16 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 1 October 2016

We showed up late in the evening and closed the place, yet we recieved stellar service. The food was very good also.

Thank newcombejr
Level Contributor
18 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
Reviewed 13 September 2016

Fist time at an outback . I was expecting better food for the price. My baked potato was not cooked all the way through,and my steak was a little tough.Normally not a big deal but it was not a cheap meal. We paid $70.00 for 2 of us(no drinks)

Thank SaGBrighton
north conway,nh
Level Contributor
15 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 31 August 2016 via mobile

We had a great dinner! The food was great, and the portions were huge. The best part was our waitress. Alexa was so fast, and always right there before we needed anything. She was friendly, helpful, and knowledgable. My husband and I agree that she's the best server we've ever had!

Thank Angie B
Kingston, Canada
Level Contributor
5 reviews
Reviewed 17 August 2016 via mobile

A very good steak house and a rare with small steak (6 oz), very good meat, fries and vegetables (mushrooms in red wine excellent). Great cocktail at 5 $.

Thank magcanada
Holyoke, Massachusetts
Level Contributor
77 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
Reviewed 6 July 2016

Went around 530 pm on 7/4, not too busy at that time, excellent service,food up to franchise standards, by the time we finished was starting to get crowded and noisy, I find that most out backs tend to be too noisy at peak dining times

Thank kbouth

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West Springfield, MA

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Restaurant Details

Rating summary
  • Food
  • Value
American, Steakhouse
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Television, Serves Alcohol, Wheelchair Accessible
Good for
Child-friendly, Groups
Open Hours
11:00 - 21:00
16:00 - 22:00
16:00 - 22:00
16:00 - 22:00
16:00 - 22:00
16:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 1537 Riverdale St, West Springfield, MA 01089-4624
  • Location: United States  >  Massachusetts (MA)  >  West Springfield
  • Phone Number: +1 413-746-5700

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Outback Steakhouse and other visitors
1 question
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Holyoke, Massachusetts
10 months ago

See all questions (1)

Questions? Get answers from Outback Steakhouse staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?