We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

On the Border

Certificate of Excellence
$$ - $$$
Mexican, Southwestern
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
33 Border Way, West Springfield, MA 01089
+1 413-304-3500
Website
Today
11:00 - 23:00
Open now
See all hours
Hours:
Sun - Thu 11:00 - 23:00
Fri - Sat 11:00 - 00:00
More Info
Add Photo Write a Review

123 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 122: English reviews
Suffield, Connecticut
Level Contributor
19 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago

Really nothing remarkable, everything was OK. The sauces I found to be very sweet and not tangy. Should be better for the price.

Helpful?
Thank radibob
West Springfield, Massachusetts
1 review
1 of 5 bubbles Reviewed 3 weeks ago

We love OTB and use both the take out menu and the in service restaurant ... We ordered take out this evening and specified what we wanted three times and yet when the order came it was not correct. The specifications were because of a health issue and when we called to explain that this was not acceptable, we were... More 

Helpful?
Thank roselyn255
Severna Park, Maryland
Level Contributor
23 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Stopped in to have lunch after a big day at the BIG-E Exposition Center in West Springfield and to celebrate a birthday. The food was good - servings on the appetizers a little on the small size (maybe because it was so good we wanted more) but satisfying. The free chips were HUGE - 1/2 of a corn tortilla per... More 

Helpful?
Thank ButtersPop
Level Contributor
36 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 22 December 2016 via mobile

The place was Loud and obnoxious. Food was below average. I would not recommend coming here with a family. Maybe for drinks.

Helpful?
Thank Mike K
Level Contributor
105 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 4 December 2016 via mobile

Ifind it strange how different a chain can be simply by location. I love the On The Border in Orange CT but this Holyoke site was my first visit i would not go back. The waiter was polite but brought the check half way through the meal, i guess we'll go somewhere else for desert. Ill need desert because my... More 

Helpful?
Thank Chris W
Holyoke, Massachusetts
Level Contributor
56 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 28 November 2016 via mobile

Went for my birthday with the family. We were seated quickly which was surprising it being Black Friday shopping weekend. Our waiter was great. He was quick and friendly. All of our food came hot and they got the orders correct. If it took some time for our food we didn't notice due to the hot chips and salsa they... More 

Helpful?
Thank Wtnss
Level Contributor
5 reviews
3 restaurant reviews
5 of 5 bubbles Reviewed 17 October 2016 via mobile

I went there since I heard it was a great time from a Guest Service Representative at the hotel next to it (Red Roof Plus). Had a great time with my husband. Good was great and also the atmosphere. Decent place to eat. Oh and the waitress (male) was very professional and gave recommendations in what to eat. I ask... More 

Helpful?
Thank Ivette V
Hershey, Pennsylvania
Level Contributor
342 reviews
206 restaurant reviews
common_n_restaurant_reviews_1bd8 120 helpful votes
5 of 5 bubbles Reviewed 9 September 2016

I loved the food and the wait staff was wonderful! The portions were generous and the drinks were right on.

Helpful?
2 Thank Rick E
Cleveland, Ohio
Level Contributor
17 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 5 September 2016 via mobile

My family and I were crossing through MA and stayed in West Springfield. We get in around dinner time and decided to check out On the Border because of the full parking lot. We're seated on the patio and are feeling hopeful since the menu appeared to have some decent options. Our Margheritas come and we sent them back because... More 

Helpful?
Thank Lawlerk
Cascade Locks, Oregon
Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 September 2016

This place is a little overpriced for Mexican, but it is delicious. The cheese dip is really good...try it! The servers here are great!

Helpful?
Thank fl0resd12

Travellers who viewed On the Border also viewed

 
West Springfield, MA
West Springfield, MA
 

Been to On the Border? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Mexican, Southwestern
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Television, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Child-friendly, Cheap Eats, Groups
Open Hours
Sunday
11:00 - 23:00
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 00:00
Saturday
11:00 - 00:00
Location and Contact Information
  • Address: 33 Border Way, West Springfield, MA 01089
  • Location: United States  >  Massachusetts (MA)  >  West Springfield
  • Phone Number: +1 413-304-3500

Questions & Answers

Questions? Get answers from On the Border staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?