Came here following the reviews and proximity to my hotel and I was just okay. I ordered the chicken fried steak and should have just ordered a steak or burger. That dish should just be removed from the menu since it is not a good...reflection of the menu. My co worker loved his bowl meal.More
Dear Guest, Thanks for your recent visit to Fire & Ice. We are disappointed to hear that you didn't' enjoy your meal choice. We want everyone to have a positive experience, and would love another opportunity to impress you. Best, John Blansit Manager
Neat little restaurant inside a hotel. The food was pretty good, and the wait staff was awesome. It is under renovation so the ambiance is terrible, which is the only reason I took off one point.More
Dear Ernst, Thanks for being our guest at Fire & Ice. We appreciate your business and the review on Trip Advisor. I'm sorry to hear that the renovation hindered your experience, but we sincerely hope you will return and see the finished product. We think...More
Restaurant is being remodeled, so most of it was walled off except for a small area. I was looking forward to the unique atmosphere,but I guess I'll have to wait until the remodel is done. Had lunch in the atrium by the water fountains which...was nice. Crab Rangoon pizza and a Philly brisket sandwich. Food was good a service was good. I'll definitely give it another shot when they reopenMore
Dear Guest, We are sorry to hear that the renovations hindered your experience at Fire & Ice. We do thank you for your patronage and look forward to welcoming you back again after the renovation project is complete. We think you will love the updates...More
Took my wife with me for lunch to try the burger and fries I reviewed above. Did not disappoint. The burger was great, The waitress was friendly and attentive. The fries are thick cut and go great with the burger. Had iced tea, which was...great! My wife loved it and wants to go back again.More
Dear Frank It's awesome to hear that you and your wife enjoyed your visit to Fire & Ice. We all know that what the wife wants the wife gets! We look forward to welcoming you back to Fire & Ice again. Best, John Blansit Manager
This was a TripAdvisor error. They rated it the #2 restaurant in Springfield. Not true. Made me not trust TripAdvisor anymore. The restaurant looked like an old diner, not updated in decades. The door opened to a swimming pool in the middle of a hotel....Noisy and smelly. The smell of chlorine was strong, ugh. We should have left but were hoping the food was good—- highly rated… but nope. One of us ordered jerk chicken- it was burnt and the chicken pieces were so small that it was almost inedible. I ordered vegetable Pad Thai with salmon but the waitperson rang it in wrong and the salmon came on a bed of noodles with no vegetables. Looked awful so I sent it back. It came back with uncooked vegetables on one side and now the salmon was terribly overcooked. Couldn’t eat it. The other 2 meals, salmon dinners, were fine. But #2 in Springfield? Really? This cannot be a verified rating. No way. It is false. Don’t try it.More
Dear Jim, We are very disappointed to hear about your experience. This is definitely not representative of our goal or our standards. We are currently in the midst of a renovation project, so the ambience is not what you would normally find at Fire &...More
LOVED the crab Rangoon pizza. I tried to save some for later, but couldn't stop eating it. The shells and cheese was also very good. The cheese sauce is made in house and is real. The brisket was the best I ever had. I do...not like fat and it had very little.More
Dear Guest, Thank you for the fantastic review. The crab rangoon pizza and the brisket shells and cheese are two of our top sellers, so you definitely chose crowd-pleasers to try during your visit. We are so glad to hear that you enjoyed it. Please...More
Located in the Oasis Hotel, Fire & Ice wasn't just convenient it was a great place for dinner. Our server Courtney was great and food was delicious.
Dear Guest, Thanks for the wonderful rating and the kind words. We are very thankful that you visited Fire & Ice, and that you had a positive experience. We hope to serve you again. Best, John Blansit General Manager
got in and seated right away. the server was very helpful and courteous. they had plenty of staff. the food was excellent.
Wonderful to hear this. We appreciate your patronage and hope to serve you again soon. Best, John Blansit Manager
Very nice atmosphere and the prices are good. The food is great. I had a burger and fries and it was on par with a gourmet burger place in larger cities.
Thanks for sharing, Frank! We are glad that you enjoyed your burger and felt it was comparable to a big city gourmet burger. That's a great compliment. Come visit us again soon! Best, John Blansit Manager
Whole experience was amazing! Charity was our waitress and she was so welcoming and made sure we had everything we needed at all times.
Dear Guest, Thanks for sharing this great feedback. It will make Charity's day to know that you felt she provided great service. We appreciate your patronage to Fire & Ice. Best, John Blansit General Manager
Whole experience was amazing! Charity was our server and she was so welcoming and made sure we had everything we needed at all times. Food was great made by chef Bacon, and Jessica was also super sweet as well!More
Dear Kaleigh, I'm very glad to hear that your experience at Fire & Ice was amazing. That's exactly what we are aiming for. I'm pleased that Charity, Bacon, and Jessica made an impression on you. We hope you will return again soon. Best, John Blansit...More
This restaurant had an extremely nice waiting staff, with some delicious food. It has a very pretty interior layout, with looks into an indoor oasis. It was very busy and the host, ava, couldn't have done a better job on updating my wait time and...supplying me with a conversation. Very impressed by this dining location for sure!!!More
Dear Guest, We appreciate the wonderful feedback. Thank you for visiting Fire & Ice, and for leaving us this great review. Your recommendation means the world to us. We hope to have another chance to serve you again! Best, John Blansit General Manager
We really enjoyed ourselves. Food was great and so was the service. Charity was our server, she did a great job for us checking in at the just the right times.
Dear Dan, Glad to hear that you enjoyed your visit to Fire & Ice. We are thankful for your patronage and hope you'll be back again soon. Best, John Blansit General Manager
The food made by Chef Bacon was amazing! Our server Charity did a great job! Jessica was very helpful as well! We can’t wait to be be back and receive this type of service again!!
Dear Jake, Thanks for the amazing five star review! We appreciate you taking the time to leave this feedback for us. We hope to have another opportunity to serve you again soon. Best, John Blansit General Manager
Me and my friends loved the food, charity was our sever and she was so nice and amazing to have. we will be back!
So awesome to hear. Thank you for sharing about your experience. I'll make sure that Charity knows of the job well done. Come visit us again! Best, John Blansit General Manager
