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Hieu's Family Restaurant

103 Tran Hung Dao St | up the alley by Canary Hostel, Phu Quoc Island 920000, Vietnam
+84 94 926 27 11
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Overview
  • Excellent67%
  • Very good21%
  • Average6%
  • Poor4%
  • Terrible2%
Travellers talk about
“coconut curry” (15 reviews)
“prawns” (16 reviews)
“pho” (9 reviews)
Restaurant Hours
CUISINES
Seafood, Asian, Vietnamese, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
103 Tran Hung Dao St | up the alley by Canary Hostel, Phu Quoc Island 920000, Vietnam
All Details
Write a ReviewReviews (257)
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1 - 10 of 140 reviews

Reviewed 4 weeks ago via mobile

It’s all about your expectations! If you read the reviews an find think it is not for you? then don’t go! The T A reviews are what they are, personal experiences as we see them and for me this place is as close as it...More

Thank Peter J
Reviewed 29 March 2018 via mobile

Funding the spot with the many fine reviews was a quite disappointing experience. When er arrived to a Fullrate restaurant, this seemed to be a european hideout, All using the same Media in order to get a original and authentic experience. From we sat down...More

Thank Johan S
Christina M, Guest Relations Manager at Hieu's Family Restaurant, responded to this reviewResponded 8 April 2018

I am sorry you had a disappointing experience at Hieu's restaurant. The owners work very hard. They have tried to hire help, but have not been able to find good/reliable employees on the island. It is a problem for them. Next November, my husband and...More

Reviewed 28 March 2018 via mobile

Visited this place based on the many positive reviews. Service was terrible - staff ignored us when we arrived, waited trying to get their attention for five minutes before seating and cleaning a table ourselves. 15 minutes later, despite many attempts to speak to staff...More

Thank Brittany H
Christina M, Guest Relations Manager at Hieu's Family Restaurant, responded to this reviewResponded 8 April 2018

I am sorry you had such a bad experience at Hieu's restaurant. The one lady who does most of the cooking is the wife of the owner -- the man who takes the orders. Unfortunately she has had some problems with her heart and has...More

Reviewed 24 March 2018 via mobile

Great restaurant. Tried a few different dishes and they were all great. I do think they adjusted the dishes a little bit to the Western standards (for instance boneless chicken, little bit different than I've eaten in small towns in this country) but still very...More

Thank Gitta K
Reviewed 21 March 2018 via mobile

The location is a bit off like 150 m through an alley. The food and prices were great tho and very serviceminded people.

Thank Fgsson
Reviewed 20 March 2018 via mobile

Really good food, the coconut curry is really good, fresh grilled seafood and good prices. We were back here a few times

Thank Maria M
Reviewed 12 March 2018 via mobile

After looking on here I knew where to go (down the side of the canary) my husband didn’t believe me as it’s very dark (I used the torch on my phone to see where we were going) and you can’t see it until you’re right...More

Thank juliesmith99
Christina M, Guest Relations Manager at Hieu's Family Restaurant, responded to this reviewResponded 8 April 2018

Thank you for you kind and positive review. Next November, my husband and I will be in Phu Quoc to help Phuoc and Hieu -- the owners. We have known them for many years and we like to help. We were not able to go...More

Reviewed 6 March 2018 via mobile

It was such a good experience, that my friend and I went here two nights in a row! local atmosphere, friendly staff and great food. Will definitely recommend.

Thank Sandra S
Reviewed 3 March 2018 via mobile

First, I understand how the recent reviewers complained about the service but then this should not stop you to try this restaurant. Firstly, it’s a family restaurant don’t expect 5 star standard of service. It’s Vietnamese owned not French. The place is small - kitchen...More

1  Thank June A
Christina M, Guest Relations Manager at Hieu's Family Restaurant, responded to this reviewResponded 7 March 2018

Thank you for your nice review, June. If you go to Hieu's again, you can ask for a mosquito repellent incense stick to put under your table. Also, if you sit next to the fan, that will help to keep the mosquitoes from landing on...More

Reviewed 17 February 2018 via mobile

no staff take care customers. it takes more than an hour to be served thouth it was very simple food(like pho and spring roll) we wasted 3 hours here to finish dinner. (30 min for eating, 2.5 hour for waiting...)More

Thank Marty M
Christina M, Guest Relations Manager at Hieu's Family Restaurant, responded to this reviewResponded 23 February 2018

We are so sorry you didn't enjoy your meal. We strongly advise customers to come before 7:00 PM if possible or after 9:00 PM. Between those hours the staff will do their best to serve all customers as quickly as possible, but the husband and...More

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Ask a question
Questions & Answers
Shaz R
16 May 2017|
Answer
Response from Christina M | Property representative |
Unless there is a family emergency (rare) Hieu's is open every day in May.
0
Votes
Shaz R
16 May 2017|
AnswerShow all 4 answers
Response from Christina M | Property representative |
Unless there is a family emergency (rare), the restaurant will be open every day in May.
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Outdoor Seating, Seating, Waitstaff, Serves Alcohol, Wine and Beer, Takeout, Free Wifi
Good for
Local cuisine, Kids, Child-friendly, Groups
Location and Contact Information
  • Address: 103 Tran Hung Dao St | up the alley by Canary Hostel, Phu Quoc Island 920000, Vietnam
  • Location: Asia  >  Vietnam  >  Kien Giang Province  >  Phu Quoc Island
  • Phone Number: +84 94 926 27 11
Description
Hieu's Family Restaurant will be closed TEMPORARILY for the "off-season" from April 22 until September 1. We look forward to serving guests again in September.
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