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The Pier House

$$ - $$$American, ,
41 Lake Front Dr, Ramada Geneva Lakefront, Geneva, NY 14456-3400
+1 315-789-5677
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Overview
  • Excellent32%
  • Very good39%
  • Average17%
  • Poor9%
  • Terrible3%
Travellers talk about
“brunch” (9 reviews)
“eggs benedict” (6 reviews)
“salad” (21 reviews)
Open Now
Hours
CUISINES
American, Bar, Contemporary, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
41 Lake Front Dr, Ramada Geneva Lakefront, Geneva, NY 14456-3400
All Details
Write a ReviewReviews (278)
Traveller rating
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21 - 30 of 275 reviews

Reviewed 30 June 2018

We have been customers for several years. The service and food we experienced last night were worse than ever. We arrived early and usually, we are told to sit anywhere. However, this foul-mouthed, shabbily dressed woman told us to go inside as ALL of the...More

2  Thank DEH54
Sarah H, Guest Relations Manager at The Pier House, responded to this reviewResponded 3 July 2018

Thank you for taking the time to provide us with feedback on your experience and please accept our sincere apologies for the disappointments you encountered. While we do highly recommend reservations, especially on the weekends, we certainly strive to provide great service for all our...More

Reviewed 27 June 2018 via mobile

Four of us had breakfast here: scrambled eggs , ham, wheat toast, french toast & Eggs Benedict! Staff very nice. Small town but worth the trip to go several things.More

Thank normapetote
Sarah H, Guest Relations Manager at The Pier House, responded to this reviewResponded 30 June 2018

Thank you for choosing to dine with us at The Pier House for breakfast and thank you for your kind remarks regarding your experience. We are glad to know that your group enjoyed our breakfast offerings and found our wait staff to be notably friendly....More

Reviewed 27 June 2018 via mobile

We walked in a we're told we would be seated in two minutes. That turned into twenty minutes. We ordered a angel hair pasta, and the dish was not the same as we ordered. When we questioned the waitress, her response is it a bad...More

2  Thank Carl L
Sarah H, Guest Relations Manager at The Pier House, responded to this reviewResponded 30 June 2018

While it is never easy to hear that a guest's experience failed to meet their expectations, we value all feedback and utilize it to make improvements to our service and offerings. Please know that we have taken your feedback to heart and sincerely hope that,...More

Reviewed 25 June 2018

Stopped by at lunch and had a wonderful time. The lake was just wonderful to enjoy. If you need a nice place for lunch or just to enjoy a drink by the lake make this your stop.

Thank winegirl243
Sarah H, Guest Relations Manager at The Pier House, responded to this reviewResponded 30 June 2018

Thank you for your kind remarks regarding your recent dining experience at The Pier House here in Geneva, NY. We are glad to know that you enjoyed a great lunch and we hope to have the pleasure of being of service again soon.

Reviewed 25 June 2018

We went for dinner, but wound up sitting outside to listen to a group that was playing. It's right on the lake, a nice spot with a view. The outdoor bar had much better prices than the inside bar. We ordered a charcuterie plate and...More

Thank Cheri H
Sarah H, Guest Relations Manager at The Pier House, responded to this reviewResponded 30 June 2018

Thank you for being our guest and thank you for reviewing your experience. We apologize for the disappointments you encountered and assure you that these issues have been addressed with our Team to ensure a superior experience for you and future guests. Please allow us...More

Reviewed 24 June 2018 via mobile

The location and view at this place are wonderful but would have to recommend that you skip the food and get yourself your own drink from the bar and sit and enjoy the view of SENECA LAKE POOR service and disappointing foodMore

1  Thank Stan K
Sarah H, Guest Relations Manager at The Pier House, responded to this reviewResponded 30 June 2018

While we are pleased to know that you enjoyed our convenient location and beautiful views of Lake Seneca, we are sorry to hear of the disappointments you encountered while dining with us. It is always our goal to improve when presented with the opportunity to...More

Reviewed 16 June 2018 via mobile

Fillet and mahi mahi were good. Red Snapper was very tough. One server for all indoor and outside tables. Waited forever for dessert and bill. Nice night until the end of the meal, then very frustrating.More

Thank Debbie B
Sarah H, Guest Relations Manager at The Pier House, responded to this reviewResponded 18 June 2018

Thank you for dining with us and thank you for providing us with feedback on your experience. By letting us know what you liked about your experience as well as how we may improve, you are helping us to continue to provide the best possible...More

Reviewed 28 May 2018 via mobile

If it were not for the omelet station, this brunch would have been a bust! Most of the foods that should have been warm, were not. Several items listed on buffet menu were not available. Restaurant was much too cold which made the meal even...More

1  Thank Tobias4146
Sarah H, Guest Relations Manager at The Pier House, responded to this reviewResponded 1 June 2018

We are sorry to hear that you were disappointed with your recent experience at our Sunday Brunch. While we are glad to know that you enjoyed our made-to-order omelet station, we are sorry that the remainder of the buffet failed to meet your expectations. It...More

Reviewed 5 March 2018

Spent the weekend in the hotel. Had a large quesadilla, Eggs Benedict, cheese and meat platter. All were great food. Due to an event, we ate in the room, so service was great for taking it to the room.More

Thank Diane H
Sarah H, Guest Relations Manager at The Pier House, responded to this reviewResponded 6 March 2018

Thank you for choosing to dine with us at The Pier House while staying at Ramada Geneva Lakefront. We are delighted to know that you enjoyed each of your meals and appreciate your taking the time to share your experience here on TripAdvisor. We look...More

Reviewed 26 February 2018 via mobile

The view is great! I was in a group of 7 for dinner. 3 got fish fry, one a burger, one a salad and soup, and two chicken carbonara. Everything looked great. Unfortunately the chickens on the carbonara wasn’t fully cooked. It looked really blah...More

Thank Trisha P
Sarah H, Guest Relations Manager at The Pier House, responded to this reviewResponded 27 February 2018

Thank you for taking the time to provide us with feedback on your experience. It is always our goal to provide the best possible dining experience for our patrons and we apologize for the aspects of your meal that fell short of your expectations and...More

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Ask a question
Questions & Answers
Bryan C
23 February 2017|
AnswerShow all 4 answers
Response from Mark W | Reviewed this property |
Donna Yudin is the manager at the hotel and can help you. Part of the restaurant inside does look like you could use it and be separated from the main floor. Their breakfast menu is awesome and portions are huge. I... More
0
Votes
Tammy S
31 December 2016|
AnswerShow all 3 answers
Response from Sven A | Reviewed this property |
I dont think so
0
Votes
Google Translation
arnold t
12 November 2016|
AnswerShow all 3 answers
Response from Jennifer R | Reviewed this property |
Breakfast was between $10-$15 each.
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$8 - US$30
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, View, Romantic, Child-friendly, Business meetings, Kids, Special Occasion Dining
Open Hours
Monday
6:30 AM - 10:00 PM
Tuesday
6:30 AM - 10:00 PM
Wednesday
6:30 AM - 10:00 PM
Thursday
6:30 AM - 10:00 PM
Friday
6:30 AM - 10:00 PM
Saturday
7:00 AM - 10:00 PM
Location and Contact Information
Description
The Pier House restaurant is part of the Ramada Geneva Lakefront and offers breakfast, lunch and dinner every day of the week. Enjoy comfortable dining suitable for couples, corporate and family. Our dining room overlooks Seneca Lake, and you may choose outdoor dining from Spring through Fall for a closer lake experience.
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