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Red Lobster

$$ - $$$
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3938 State Route 31, Liverpool, NY 13090-1312
+1 315-652-3964
11:00 - 22:00
Closed now
See all hours
Sun - Thu 11:00 - 22:00
Fri - Sat 11:00 - 23:00
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54 Reviews from our TripAdvisor Community

Traveller rating
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Time of year
Showing 54: English reviews
Level Contributor
26 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

This was our second time as a family of 3 at this red lobster and each time we were pleased. The food was amazing and cooked just how we asked and the service was prompt and polite. We had a great time. The whole place was nice and clean and a well lite atmosphere! It was delicious we will be... More 

Thank Anastasia S
Syracuse, New York
Level Contributor
361 reviews
224 restaurant reviews
common_n_restaurant_reviews_1bd8 818 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago

One member in our party requested a maple glazed chicken dinner cooked separately due to allergy . The rest in the party were here for lobster feast. Chicken arrived undercooked, without sauce and just unappetizing. Service was slow and non existent once served. No question to us when the server offered to box up the complete chicken dinner. Lesson learned.... More 

Thank nyfamily1234
Syracuse, New York
Level Contributor
8 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 15 February 2017

Wanted to love it but was utterly disappointed. Food prep was adequate but the ingredient quality was shamefully poor (especially the shrimp). Server tried hard but was inexperienced and not well-suited to the dining environment. Restaurant was dirty, smelled bad, and is in desperate need of a remodel. We will not return.

Thank bounty1123
Syracuse, New York
Level Contributor
26 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 14 February 2017

It was a Saturday night so the place was packed. We sat at the bar and enjoyed a couple glasses of wine. The bartenders were nice enough although you could tell there was tension between them and some of the wait staff. We got seated about an hour after we sat at the bar. Our waitress was pleasant and our... More 

Thank Krissy22222222
Level Contributor
3 reviews
3 restaurant reviews
5 of 5 bubbles Reviewed 20 January 2017 via mobile

One of the best places to go out to eat . Great food and and our waitress was on the like every time I have gone here never had bad service here

Thank Nicole L
Rochester, New York
Level Contributor
2,866 reviews
1,885 restaurant reviews
common_n_restaurant_reviews_1bd8 858 helpful votes
5 of 5 bubbles Reviewed 19 January 2017

We love going to this restaurant for dinner before our weekly meetings. The seafood is very good...it's come up a long way over the years since my first visits. Last night I tried a new dish; the Maine Lobster Bake, which was six small lobster tails over a bed of pasta. Believe it or not, it was a LOT of... More 

Thank Larry W
Liverpool, New York
Level Contributor
12 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 December 2016

If you're looking for a great place to eat, the Red Lobster on Route 31 in Clay, NY is a wonderful choice. Fast service, good prices, friendly staff, and the food is absolutely delicious. Wether it's lobster, crab, or steak, you'll never go away hungry from this place. By the way, their biscuits are the best. Make sure to take... More 

Thank Dan R
Syracuse, New York
Level Contributor
126 reviews
71 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 7 December 2016

We came here for my husband and son's birthday, and we were quite pleased with the service and attention, but the fact that the manager came over twice to check in on us, and offered a free dessert for the birthday boys. Food was good, wait staff were friendly and attentive, and overall it was a really good experience. We'll... More 

Thank Val M
Syracuse, New York
Level Contributor
40 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 16 October 2016

My wife and I came in for our anniversary and as always the staff and service was excellent! But the food quality has declined in recent years. The staff prepares it to what corporate wants, but you can tell most is frozen and kind of generic. The salads and drinks are fresh and tasty. The Tatar and Pina Colada sauces... More 

Thank Michael H
Naples, Florida
Level Contributor
351 reviews
310 restaurant reviews
common_n_restaurant_reviews_1bd8 135 helpful votes
5 of 5 bubbles Reviewed 3 September 2016

We celebrated our grandson's birthday with Steak and Lobster, Crab Fritters, Parmesan Crusted Tilapia, and a dinner portion of Crab Cakes, all of which was very delicious. Conveniently located off Route 31 in Clay, this location is very popular and, although crowded at times, is quieter than many other restaurants in the area. The Seven Oaks 9oz serving of cabernet... More 

Thank Noisefree

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    4 of 5 bubbles
American, Seafood
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol, Reservations
Good for
Business meetings, Child-friendly, Kids
Open Hours
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 3938 State Route 31, Liverpool, NY 13090-1312
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Liverpool
  • Phone Number: +1 315-652-3964

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Red Lobster and other visitors
1 question
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Questions? Get answers from Red Lobster staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?