We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Red Lobster

$$ - $$$
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
4573 Commercial Dr, New Hartford, NY 13413-6208
+1 315-768-6156
11:00 - 23:00
Open now
All hours
Sun - Thu 11:00 - 22:00
Fri - Sat 11:00 - 23:00
More Info
Add Photo Write a Review

38 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 38: English reviews
Rome, New York, United States
Level Contributor
43 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 14 September 2016

We were seated promptly, but waited 10 mins before getting a server. His name was Cody. He acted like he had cement in his shoes. He took our order and brought salads and drinks at the same time. ugh. We both order the endless shrimp. Bad choice the selects were terrible. Very poor quality compared to previous years. Scampi was... More 

Thank Roger V
Stratford, Connecticut
Level Contributor
31 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 20 August 2016

We went at 5pm on a Monday. Seated quickly, orders taken quickly, food came out fast. It's a chain so unless something is mismanaged in the kitchen or with the waitstaff, you know what you are going to get if you eaten at a Red Lobster before. My husband had the parm crusted tilapia. It was excellent. Our son and... More 

Thank Donna M
West Boxford, Massachusetts
Level Contributor
53 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 1 August 2016

Sure this is a chain, but one with consistent and dependable food. The four of us had lunch there, both for the food and the quiet venue where we could actually talk at a normal volume and hear each other. My wife had the fried clams. She's not big on fried food, but tried them and liked them. My brother's... More 

Thank Richard T
Old Forge, New York
2 reviews
1 of 5 bubbles Reviewed 14 July 2016

Service was horrible, the food was horrible and the place was filthy. Went on a slow night. Waited 20 minutes to be greeted by our server. Ordered a strawberry lobsterita, got a classic one. Ordered 2 house salads one with oil and vinegar and one with caesar dressing. Got a caesar salad instead of a house salad with caesar dressing.... More 

Thank niki111508
Rochester, New York
Level Contributor
28 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 5 April 2016 via mobile

Stopped in with a colleague for dinner and had a wonderful time. I enjoyed the atmosphere and delicious stuffed flounder and grilled shrimp dinner. My colleague had an easy time pairing an appetizer with a lobster tail for dinner. The service was good.

Thank Familytrip831
Adirondacks, New York
Level Contributor
232 reviews
150 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed 27 February 2016 via mobile

Went with a family of 4 for a family dinner and the restaurant was empty. Maybe there wasn't many servers on but the service was quite slow. The menu is same old and I wasn't impressed (never having been to a Red Lobster before). I would not go back as much rather go to a locally owner restaurant.

Thank KylersKL
Level Contributor
14 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 December 2015 via mobile

Ok. While many of my reviews have been negative time for a positive review. I have put off posting, but feel the need after several years. I am not a big seafood person but wife loves Red Lobster. Not my first choice, but you will not find a better place for consistency. Kudos to the GM for ensuring the same... More 

Thank Poorotis
Cooperstown, New York
Level Contributor
26 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 5 September 2015

Male server was prompt, courteous, knowledgeable, and most of all genuinely interested in pleasing us. Food was served promptly and good. Server kept table clear of used dishes, etc., which many other servers just don't bother. Even the bill and follow up were prompt.

Thank SelectiveCustomer
New Hartford, New York
Level Contributor
235 reviews
171 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 3 September 2015

Good place for seafood..especially when they have a shrimp special going on. Eat lunch there often and it is quiet and clean.

1 Thank Ann K
Utica, New York, United States
Level Contributor
87 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 30 August 2015

lobster pizza is a must try,seafood galore and steak and pasta dishes,good variety for kids meals,love the cocktails

Thank Cathy M

Travellers who viewed Red Lobster also viewed


Been to Red Lobster? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    4 of 5 bubbles
American, Seafood
Lunch, Dinner
Restaurant features
Seating, Waitstaff, Wheelchair Accessible, Takeout, Serves Alcohol
Good for
Child-friendly, Romantic, Groups
Open Hours
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 4573 Commercial Dr, New Hartford, NY 13413-6208
  • Location: United States  >  New York (NY)  >  New Hartford
  • Phone Number: +1 315-768-6156

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Red Lobster and other visitors
1 question
Ask a question
over a year ago

See all questions (1)

Questions? Get answers from Red Lobster staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?