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Bill Gray's

1225 Jefferson Rd, Rochester, NY 14623-3163
+1 585-424-2350
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Overview
  • Excellent27%
  • Very good33%
  • Average24%
  • Poor8%
  • Terrible8%
Travellers talk about
“cheeseburger” (18 reviews)
“burgers” (24 reviews)
“fries” (15 reviews)
Closed Now
All hours
CUISINES
American
PRICE
$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1225 Jefferson Rd, Rochester, NY 14623-3163
All Details
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Reviews (87)
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1 - 10 of 87 reviews

Reviewed 4 weeks ago via mobile

I saw a billboard for Bill Gray's as having "best burgers," so I got a burger and sweet potato fries for dinner. The burger was tasty and larger than most fast casual places offer with fresh toppings. I was glad to have sweet potato fries...More

Thank emh43016
Bill G, Manager at Bill Gray's, responded to this reviewResponded 2 weeks ago

We're happy you stopped in! And happier that you enjoyed your time with us! Thanks for sharing!

Reviewed 8 October 2017 via mobile

I work in the same plaza as this location so I stop in on occasion for lunch. With the BOGO coupons you can’t go wrong and you save $. The burgers, fries, fried mushrooms, and curly fries are really good. On Tuesday’s they have their...More

Thank BigDawgMAF
Bill G, Manager at Bill Gray's, responded to this reviewResponded 2 weeks ago

Thanks! We like to think our burgers are the "World's Greatest"!

Reviewed 3 October 2017

Stopped here when visiting Rochester. The Burgers and fries were delicious and well priced. It’s a great family place!

Thank nancyt425
Bill G, Manager at Bill Gray's, responded to this reviewResponded 2 weeks ago

Thanks! Stop in again the next time you visit!

Reviewed 8 September 2017

We were staying in the area and thought we would try this restaurant out for dinner. We were surprised at the fast food atmosphere, it was not what what we were expecting but decided to stay anyway. We were totally delighted with our meal starting...More

Thank RandyandMary
Bill G, Manager at Bill Gray's, responded to this reviewResponded 2 weeks ago

Hi there! Wow! Thanks for all your kind words. We guess you tried our signature Bill Gray's Hot Meat Sauce. It's a regional staple and available on our website at billgrays.com! Sour cream sounds like a yummy addition to the Chili Cheese Fries. Perhaps we'll...More

Reviewed 19 August 2017 via mobile

Not my first visit and won't be my last. Burgers are very good and so are fries. Nice to have on site at museum. We will be back again.

Thank Victoria D
Bill G, Guest Relations Manager at Bill Gray's, responded to this reviewResponded 21 August 2017

Thanks, Victoria! We're glad you enjoyed your time with us!

Reviewed 12 July 2017

Went for lunch with my brother. I love the burgers, he goes for the pulled pork sandwich. Always yummy.

Thank Linda S
Bill G, Manager at Bill Gray's, responded to this reviewResponded 2 weeks ago

Thanks, Linda! We're happy to hear it!

Reviewed 11 July 2017

Restaurant was very good, The recommended "white hot" is simply a bratwurst that's cut in half and grilled.

Thank jerroldf269
Bill G, Manager at Bill Gray's, responded to this reviewResponded 2 weeks ago

Hi! We use 1/4lb. Zweigles "White Hot" and "Red Hot" skinless hot dogs. Thanks for leaving us a great review!

Reviewed 30 May 2017

Hadn't been here in years. Sorry I did this time. The "world famous cheeseburger" was so small, very thin, for $6. Yes because I had swiss cheese another 90cents. Really? I didn't know that as no one told me. Later I looked way down on...More

Thank skdmw4642
Bill G, Manager at Bill Gray's, responded to this reviewResponded 2 weeks ago

Hi! Thanks for reaching out. We're sorry you were disappointed in our product. Our "World's Greatest Cheeseburger"® patty is slightly more than 5 oz of never frozen and locally sourced meat, which is significantly larger than those of our competitors (McDonalds Quarter Pounder patty is...More

Reviewed 12 March 2017

Stopped here for lunch today and I thought I would try the new reuben sandwich. While I was ordering it the woman next to here told me they didn't have any sauerkraut for the sandwich. Really? They have only been selling this sandwich for about...More

Thank timvf101
Bill G, Manager at Bill Gray's, responded to this reviewResponded 2 weeks ago

Hi there! Our Reubens are a seasonal item and when we bring them back, we sometimes sell out of an ingredient. We learn from those mistakes and purchase more the next week. We proportion our corned beef servings ahead of time for efficiency so it's...More

Reviewed 11 March 2017 via mobile

I've been to Bill Grays lots of times at multiple locations and the burgers, fries, and fish fries are all pretty good. This visit was surprising. The service was super slow, it took over 30 minutes for our order to come up, a wait longer...More

Thank JenRed2014
BillG932, Guest Relations Manager at Bill Gray's, responded to this reviewResponded 15 March 2017

Thank you for taking the time to share your experience. We are ashamed that this happened to you on your last visit! We are very sorry and we hope that we will have to opportunity in the future to make it up to you.

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$5 - US$10
Cuisine
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating, Wheelchair Accessible, Parking Available
Good for
Groups, Kids, Child-friendly
Open Hours
Sunday
10:30 AM - 9:00 PM
Monday
10:30 AM - 9:00 PM
Tuesday
10:30 AM - 9:00 PM
Wednesday
10:30 AM - 9:00 PM
Thursday
10:30 AM - 9:00 PM
Friday
10:30 AM - 10:00 PM
Saturday
10:30 AM - 10:00 PM
Location and Contact Information
  • Address: 1225 Jefferson Rd, Rochester, NY 14623-3163
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Rochester
  • Phone Number: +1 585-424-2350
  • E-mail
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