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Red Lobster

$$ - $$$
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1515 W Ridge Rd, Rochester, NY 14615-2417
+1 585-663-8360
11:00 - 23:00
Closed now
All hours
Sun - Thu 11:00 - 22:00
Fri - Sat 11:00 - 23:00
More Info
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38 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 38: English reviews
Highlands Ranch
Level Contributor
214 reviews
117 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

I'm not usually a chain restaurant eater, but when traveling with picky eaters, they can be a reasonable compromise. Wide menu and lots of specials made the rest of the group happy. Food was good, service was lousy. The weather outside was frightful and the restaurant was cold and uninviting. However, we were pleased with our choices and the food... More 

Thank Marian R
Rochester, New York
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 2 August 2016

They gave us punch cards for visiting. we got through something like 6 out of 8 to get a free lunch. we went agin and THEY REFUSED TO HONOR IT ANYMORE! I wrote to company, and sent them the 3 cards almost filled with punches and they never responded. They could have AT LEAST! taken 6/8 off our meals to... More 

1 Thank mynabo
2 reviews
5 of 5 bubbles Reviewed 18 July 2016

The waiter was very detailed in describing the menu/specials. He provided excellent service and was extremely efficient with a smile. The food was excellent!

Thank Vicky S
Sandy Springs, United States
Level Contributor
4 reviews
3 restaurant reviews
5 of 5 bubbles Reviewed 18 July 2016

We were directed to a table shortly after arrival. The waiter was extremely helpful and knowledgeable about current specials and preferred menu selections.

Thank Chris P
Hamlin, New York
Level Contributor
40 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 7 May 2016

A group of us went to Red Lobster on Saturday, April 30th. Our servers were Adam and Rebecca. I personally felt as if the service was disjointed. I had to ask for straws. We had to ask for more bisquits. My adult son was sitting at one end of the table (there were 14 of us) and politely asked for... More 

Thank sassynewyorkgal
Peterborough, New Hampshire
1 review
1 of 5 bubbles Reviewed 13 July 2015

Restaurant smelled upon entering. We had to wait for a table even tho it was half empty employees were hanging out at front desk gossiping about another employee. . Waitress was terrible and rude. Our meals came out wrong - wrong entree - wrong sides. Waitress took part of my husbands dinner and threw it away thinking it Was trash!... More 

Thank CPin2015
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 June 2015

i liked my meal chicken and brocoli,the servers were great,nice and clean place love them bisquits i want some now

Thank Mary C
Ontario, New York
Level Contributor
41 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
2 of 5 bubbles Reviewed 1 June 2015

My 96 year old grandmother wanted to go to Red Lobster, well I wish I had suggested something else because it was awful. When you need a steak knife (or a chain saw) to cut through a fish fry because it is so tough it's time to leave. If it hadn't taken so much effort to get my grandma in... More 

Thank lauries777
Webster, New York
Level Contributor
39 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 113 helpful votes
1 of 5 bubbles Reviewed 23 May 2015

Party of 10, Friday night, no problem for any GOOD restaurant ....right? Red Lobster....great reputation...should be .....no problem. WRONG..... Try not to find a problem this night....The wait wasn't long...20 minutes to sit...wait staff prompt.....took orders ...brought that addictive cheesy bread..after 60 minutes...no food..when asked waitress responded "I'm not cooking it sir!"..then it came.....medium steak ordered....came well done...sent back....came back... More 

2 Thank sam48820
Rochester, New York
Level Contributor
25 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 27 April 2015

We have been to this restaurant several times in the past 10 years and this weekend's visit was by far the worst ! The dining room is very run down and appears dirty, and the carpets are dirty and worn. Our menus were sticky (yuck). My husband and I chose the same fish (lobster scampi) and were astonished at how... More 

Thank Darlegal

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    3 of 5 bubbles
Seafood, American
Lunch, Dinner
Restaurant features
Waitstaff, Wheelchair Accessible, Takeout, Seating, Serves Alcohol
Open Hours
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 1515 W Ridge Rd, Rochester, NY 14615-2417
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Rochester
  • Phone Number: +1 585-663-8360

Questions & Answers

Questions? Get answers from Red Lobster staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?