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The Cheesecake Factory

306 Hiawatha Blvd W, Syracuse, NY 13204-6001
+1 315-422-2559
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Overview
  • Excellent44%
  • Very good29%
  • Average16%
  • Poor5%
  • Terrible6%
Travellers talk about
“cheesecake” (112 reviews)
“hibachi steak” (3 reviews)
“avocado toast” (5 reviews)
Closed Now
Hours
CUISINES
American, Vegan Options, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
306 Hiawatha Blvd W, Syracuse, NY 13204-6001
All Details
Write a ReviewReviews (288)
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1 - 10 of 281 reviews

Reviewed 5 days ago

My wife and I stopped here for lunch recently while shopping at the Destiny USA mall. Like all CF locations, this place has a massive menu. My wife had a club sandwich and I had soup and a chicken salad sandwich. The food was pretty...More

Thank Gregsky
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded yesterday

Thank you for your review, Gregsky. We're so happy to hear you enjoyed the food and service our team provided you. We can't wait for your next visit!

Reviewed 1 week ago via mobile

I am surprised , I normally know Cheese Cake Factory is so good but this one is not I ordered soup , salad and grilled chicken sandwich for lunch, My order took 35 mins to arrive at my table Soup was wrong and cold Sandwich...More

Thank ArmandGAlt
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hello. We are very sorry for this experience. We'd like to speak with you more, so please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank you!

Reviewed 1 week ago via mobile

Really good food, large menu with a lot of variety. Prices are a little high but portions are good sized so it's ok.

Thank Sarah M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Sarah. Thank you for your review. We're glad to hear that you enjoy our menu options and we look forward to your next visit!

Reviewed 3 weeks ago via mobile

We enjoy this restaurant every time we visit Syracuse. We love the skinnilious menu. Many many options to eat here. Service is ok a bit slower than normal today and the restaurant was not that busy. Will come back for sure.More

Thank Megan W
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hi Megan, thank you for your review. We're glad to hear that you enjoyed your meal. We're sorry to hear that you were not fully satisfied with our service during this visit. Next time, if there is anything that can be done to improve your...More

Reviewed 4 weeks ago

I was very disappointed as you hear so much about this place. Food was overcooked and it took forever to come to the table. Didn't see the server very often after the food was brought out.More

Thank Kate A
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Hi Kate. We are so sorry that you had this experience with us at our location. Our staff should have been much more attentive with your order. Next time, if there is anything that can be improved, please let our managers know so we can...More

Reviewed 6 August 2018 via mobile

Food was pretty good. Almost 5 stars but not quite. My 8yo was pleased and that never happens. Service was freindly. Prices reasonable. Will try again if traveling.More

Thank mbhoakct76
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 10 August 2018

We are so sorry to hear that you were not fully satisfied with your meal! We'll be sure to follow up on this with our team. Next time, please let our managers know if anything can be improved so that we can do whatever is...More

Reviewed 30 July 2018 via mobile

Not my first visit. Food is good. Service is usually great. Atmosphere is a mall. Prices remain high for my budget. Please give this review and photos a helpful vote.More

Thank MatthewJPeacock
TCF_Guest_Services, Public Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 August 2018

Thanks for your feedback, Matthewjpeacock! Perhaps you'd like to join us for Happy Hour for discounted food and drinks. We also have wonderful Small Plates and Snacks that are a great value for another time. Thanks again and we hope you can give us another...More

Reviewed 6 July 2018

We had a light dinner here while staying at the Hilton nearby. What a mistake. I go to The Cheesecake Factory in Fort Lauderdale, where we live, a lot. Always wonderful food and huge servings. We were on vacation in NY State and staying in...More

Thank jimtotravel
Reviewed 28 June 2018

So many choices it is so hard to choose one thing to order. But my son and i both great meals. I had the spicy chipolte chicken over pasta. It was supose to come with asparagus and fresh peas, but it was missing the peas....More

Thank dmart82
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 30 June 2018

Hello. We are so sorry to hear something was missing from your meal, We'll be sure to follow up on this with our team. Next time, please let our managers know if anything is amiss so we can do whatever is possible to make things...More

Reviewed 25 June 2018

But overpriced. I cannot justify the price with the benefit of the meal and service. My son loves this place and the lemonade. Initially, he went with his dad and then tried ti with me. I cannot justify 2 appetizers, 2 main courses and a...More

Thank exptraveler2016
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 28 June 2018

Hi, We're glad to hear you enjoyed your visit! To provide even more value, perhaps you would like to join us for Happy Hour for discounted food and drinks. Thank you for the review, and we hope you can give us another try!

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Child-friendly, Special Occasion Dining, Groups
Open Hours
Sunday
10:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:30 AM
Saturday
10:00 AM - 12:30 AM
Location and Contact Information
  • Address: 306 Hiawatha Blvd W, Syracuse, NY 13204-6001
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Syracuse
  • Phone Number: +1 315-422-2559
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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