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Frankie & Benny's New York Italian Restaurant & Bar - West Thurrock

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Lakeside Retail Park, West Thurrock, Grays Thurrock RM20 3WH, England
+44 1708 252551
09:00 - 23:00
Open now
See all hours
Sun 09:00 - 22:30
Mon - Sat 09:00 - 23:00
More Info
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177 Reviews from our TripAdvisor Community

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Time of year
Showing 176: English reviews
Level Contributor
8 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW via mobile

Delicious breakfast.. Great service..As always.. Love the staff & Great Conscientious manager ... Will always recommend this restaurant 👌

Thank Julie S
Level Contributor
5 reviews
5 restaurant reviews
Reviewed 6 days ago NEW via mobile

Popped in for breakfast with a friend The service was good but that was about it ! I have used the same chain in Maidstone and had a much nicer breakfast before so why was this one so terrible ? I had the smashed avocado with poached eggs The eggs where cold and hard boiled ???? The bread had gone... More 

Thank Nicola P
Colchester, England, United Kingdom
Level Contributor
24 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 1 week ago NEW via mobile

We arrived at 11.30am on Easter Sunday & we was able to pick from two separate meals from breakfast & main menu which was handy for me & children. Nice food & server. He did forget children's colouring in though after I asked for it. Simple mistake but it was only us & 2 other tables occupied.

Thank Zoe S
Runcorn, United Kingdom
Level Contributor
111 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
Reviewed 2 weeks ago via mobile

First Frankie and Benny experience and it was great. Waiter was first rate, helpful, advised on wine.... looked after us in quick efficient style... thanks Food came in good time, hot and tasted great absolutely no complaints Plenty of atmosphere, clean and spacious Would recommend

Thank Beesoviking
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Cold food .... very slow service as only two staff servicing. .... shame as won't be returning in a hurry !

Thank Mandy B
Essex, United Kingdom
Level Contributor
70 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
Reviewed 27 February 2017

Visited for lunch, not terribly busy and only 2 waiting staff. Service pretty slow, but the food was not bad. Don't think I would use this as a first choice if I could find anything better in the area.

Thank ilderv0
Sidcup, United Kingdom
Level Contributor
27 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
Reviewed 14 February 2017 via mobile

Went this morning at 9am for breakfast. Friendly welcome, restaurant got quite busy on opening & the lone waiter handled it very well, seemed to manage tables well & we got served quickly. My partner ordered pancakes & bacon and I had the veggie stack. My breakfast was an interesting combination - Potato Rosti, fried egg, rosemary bread, avocado, cheese... More 

Thank tws973
Brentwood, United Kingdom
Level Contributor
169 reviews
122 restaurant reviews
common_n_restaurant_reviews_1bd8 95 helpful votes
Reviewed 12 February 2017 via mobile

The last two times coming to F&B in the last month has been really good! The food is fresh, service was great and the drinks were cold! I honestly being F&B has upped its game! It's still slightly over priced for what it is, but they're definitely reinvesting into the business! Well done!

Thank Jo Anne L S
South Ockendon, United Kingdom
Level Contributor
73 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
Reviewed 30 January 2017

What happened to this place, was once great, now service is slow and overpriced, along with poor hygiene and atmosphere.

1 review
Reviewed 30 January 2017 via mobile

We have visited Frankie and Bennie's most months for the past 3 years and the service we received tonight for my Husbands birthday was absolutely terrible, We had a table of 6 adult and 2 children, We waited an hour and twenty minutes after our order was taken, then complained and waited a further 10 minutes for our food to... More 

Thank Ricki S

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    3 of 5 bubbles
Average prices
US$37 - US$37
Italian, American, Diner, Vegetarian Friendly
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Groups, Child-friendly
Open Hours
09:00 - 22:30
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
Location and Contact Information
  • Address: Lakeside Retail Park, West Thurrock, Grays Thurrock RM20 3WH, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Essex  >  Grays Thurrock  >  West Thurrock
  • Phone Number: +44 1708 252551

Questions & Answers

Questions? Get answers from Frankie & Benny's New York Italian Restaurant & Bar - West Thurrock staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?