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Frankie & Benny's

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Unit M | White River Place, St Austell, England
+44 1726 626880
09:00 - 23:00
Open now
All hours
Sun 09:00 - 22:30
Mon - Sat 09:00 - 23:00
More Info
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275 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 273: English reviews
Truro, United Kingdom
Level Contributor
19 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 1 week ago via mobile

Came here for a birthday meal with 12 yr old daughter and friends. Napoli salad sounds nice. 2 of us ordered. Unfortunately the chef can't read. Sent 2 ceasers instead. We sent them back. Out came 2 x Napolis. But no resemblance to the menu - no mossarella, chopped green chillis, or fresh basil. They came out with a few... More 

Thank Chris I
Fraddon, United Kingdom
Level Contributor
19 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago

Staff were all very plesent. I had calamari for starters but it was cold. Told the staff member who apologised and replaced it. But when they returned with the new starter it was just breadcrumbs and hardly any squid at all. Very disappointed and told the staff who again apologised and asked me if I wanted another one or something... More 

Thank Adrian R
Torquay, England, United Kingdom
Level Contributor
10 reviews
5 restaurant reviews
2 of 5 bubbles Reviewed 3 weeks ago

My family and I visit the area every year and F&B is always a port of call as its service and food and choices thereof were always excellent until recently. The choice of food in general has been massively reduced, in particular for those requiring a gluten free diet. The staff were not interested in helping, the service was slow... More 

Thank Rich L
2 reviews
4 of 5 bubbles Reviewed 1 November 2016 via mobile

Came here for a meal and had a fabulous time, the staff were polite and attentive and nothing was to much to ask for. We arrived during a busy period but was seated and waited on considering how popular the place was I was surprised at how efficently and productively we were serves while being made to feel like we... More 

Thank Emma H
Level Contributor
15 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 30 October 2016 via mobile

Ordered Napoli salad. Described as mozzarella, tomatoes, olives, breadsticks etc. Sounded ok. What came was a bowl half filled with a few lettuce leaves and a couple of olives with two thin breadsticks. I kid you not, that was it! They wanted £11 for this!! Absolutely no chance. I sent it back and left. Absolutely stunned.

Thank Madeleine A
1 review
5 of 5 bubbles Reviewed 29 October 2016 via mobile

This restaurant is simply super we went here for our daughters 7th and staff made us all feel welcome us our five children and parent in laws and can I just say if you want a frankie and events in Cornwall go here not newquays one as food and service there is not nowhere near as good as st Austells... More 

Thank Daniel M
Colchester, United Kingdom
Level Contributor
32 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 28 October 2016 via mobile

Came as a family with children. We love frankie and bennies especially because they cater for coeliac. The service was good and starters were quick but unfortunately had an hour wait for mains which they said was because of the lamb shank. Deserts were delicious, a little over priced for profiteroles though. The server forgot our spoons so had to... More 

Thank CNR2011
Truro, Cornwall
Level Contributor
59 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 24 October 2016

I visit this branch every couple of months when I am in the area. I have always been very pleased with whatever food I choose and the service has always been good. There can be a wait sometimes for the food but this is to be expected as the place always seems to get rather busy. I've only eaten here... More 

Thank Laura15
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 21 October 2016 via mobile

I have never left a review on a restaurant because of one reason, I'm in the same business and understand being critical can sound like moaning. In this case something needs to be said and I only wish I had reviewed this place before going, as there seems to be little love for it. The service was fine with as... More 

2 Thank Scott Y
Level Contributor
85 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 12 October 2016 via mobile

Popped in before we went to the cinema and as we were in a bit of a rush they served us very quickly and very attentively. The food was as expected and overall we felt very well looked after

Thank John1010uk

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3.5 of 5 bubbles
Italian, American, Diner, Pizza, Gluten Free Options
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Special Occasion Dining, Groups, Child-friendly, Kids
Open Hours
09:00 - 22:30
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
Location and Contact Information
  • Address: Unit M | White River Place, St Austell, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Cornwall  >  St Austell
  • Phone Number: +44 1726 626880

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Frankie & Benny's and other visitors
1 question
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Newquay, United Kingdom

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Questions? Get answers from Frankie & Benny's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?