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General Sutter Inn

Certificate of Excellence
$$ - $$$
American, Bar, Pub
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14 E Main St, Lititz, PA 17543-1900
+1 717-626-2115
Website
Today
11:00 - 14:30
17:00 - 21:00
Closed now
See all hours
Hours:
Sun 11:00 - 20:00
Mon - Fri 11:00 - 14:30
Tue - Thu 17:00 - 21:00
Fri 17:00 - 21:30
Sat 11:00 - 21:30
More Info
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224 Reviews from our TripAdvisor Community

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Showing 224: English reviews
Franklin, Pennsylvania
2 reviews
Reviewed 30 January 2017

I was with a party of eight and we had early evening reservations. Arrived at the appointed time and we were seated promptly. At the time only a few tables had patrons. Our server (Erin) was friendly and knowledgeable about all the menu options. The food was very good and reasonably priced. Each member of our party was pleased with... More 

Helpful?
Thank mlmcmullen
paul p, Manager at General Sutter Inn, responded to this review

Dear mlmcmullen, Thank you for sharing your thoughts on TripAdvisor. While we are glad to hear that you all found your food selections more than palatable, I apologize for the perception of service you received. I thank you for drawing our attention to areas where we as a company can improve and hope that you can find comfort in knowing... More 

Columbia
Level Contributor
28 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 26 January 2017

Service was excellent by Lori; she was really helpful with my b-i-l in choosing which beer. Food was very, very good; and served timely. Would go back again. We ate in the restaurant, but would like to try the pub.

Helpful?
Thank R F
paul p, Manager at General Sutter Inn, responded to this review

Dear R F, I am happy to hear that you had a wonderful time with Lori! We strive for excellence and it seems we were able to provide the kind of experience we attempt to provide for all of our guests. We certainly welcome your return to dine with us at either venue! Thank you for sharing your thoughts here... More 

Level Contributor
33 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 23 January 2017

After our last visit here, I was expecting a first class experience. We arrived at 7 which was our reservation time and both my wife and I had our hearts set on the evening special, Seared Ahi Tuna Steak. Our waitress presented the specials and said that it would be delivered medium rare. MMM! I couldn't wait! As pescatarians, the... More 

Helpful?
Thank Michael O
paul p, Manager at General Sutter Inn, responded to this review

Dear Michael O, First, allow me to thank you for sharing your thoughts here on TripAdvisor. We always appreciate hearing the feedback from our guests so that we may grow and learn from our guests' experiences. I apologize on behalf of the establishment for getting your hopes up of enjoying an Ahi Tuna Steak. I am especially disheartened at the... More 

Lititz, Pennsylvania
Level Contributor
7 reviews
4 restaurant reviews
Reviewed 18 January 2017

Great service, staff is very accommodating.The restaurant's meals are very tasty. Good bar, great ambiance. The hotel is first class. Walking distance to many other places to visit in the area. Secure, well lighted parking and streets.

Helpful?
Thank Sarah1832
paul p, Manager at General Sutter Inn, responded to this review

Dear Sarah1832, We really appreciate the feedback! It seems you enjoyed many of the features offered at the General Sutter Inn during your stay! From the Pub to the Penthouse, and all of the small shoppes of Lititz, we are glad that you enjoyed your overall experience at the General Sutter Inn and Bulls Head Public House! We hope you... More 

Willow Street, Pennsylvania
Level Contributor
113 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
Reviewed 19 December 2016

After the outstanding experience we had here for lunch last month, we decided to come back for dinner. The food was once again exceptionally good. A nice varied menu and very good presentation. Each course was delicious. Sadly on this visit the service was not up to our expectations. The bread we ordered with our appetizers was delivered to the... More 

Helpful?
1 Thank Alan17584
paul p, Manager at General Sutter Inn, responded to this review

Dear Alan17584, Thank you for sharing your thoughts with us on TripAdvisor. We always appreciate hearing back from our guests, especially with constructive criticisms. I am so happy to hear our culinary offerings continue to hit the mark with you, but I am also personally saddened that you found our service lacking. Allow me to apologize for our sub par... More 

Reading
Level Contributor
71 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
Reviewed 10 November 2016

not disappointed w/this historic Inn for a place to relax in front of their inviting fireplace after a splendid meal w/very friendly and accomadating wait staff.

Helpful?
2 Thank 1940dori
paul p, Manager at General Sutter Inn, responded to this review

Dear 1940dori, We here, at the General Sutter Inn, thank you for taking the time to share how "friendly and accommodating" our wait staff was, as well as how inviting the fireplace is! I am so glad you and your guests were treated so grandly by our staff and we hope that upon your return, you find they will continue... More 

Willow Street, Pennsylvania
Level Contributor
113 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
Reviewed 5 November 2016

We stopped in for lunch today and had a truly exceptional experience.Unbelievable menu ranging from British pub food to classic American cuisine. The ambiance was excellent, Our server was knowledgeable, attentive, and cordial. The food was delicious and the dessert was worth every calorie. An impressive wine and liquor list. Definitely a place we would go back to. Now we'll... More 

Helpful?
Thank Alan17584
paul p, Manager at General Sutter Inn, responded to this review

Dear Alan17584, We are just thrilled at how well your impromptu visit went! We absolutely love to surprise people and are even more excited when they can't wait to return. Reviews like this validate all the dedication and hard work that all of our employees put into each guest experience. We hope to exceed your expectations on your next visit... More 

Providence, Rhode Island
Level Contributor
39 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 3 November 2016 via mobile

This is a cozy hotel that offers a wonderful private dining area perfect for special events. The open shared space features a working fireplace. Classic spot in the heart of downtown Lititz.

Helpful?
Thank Lisa P
paul p, Manager at General Sutter Inn, responded to this review

Dear Lisa P, Thank you for your accolades! We always appreciate when our guests share their experiences with others on TripAdvisor so that everyone can be made aware of the versatility that The General Sutter Inn offers its guests! We look forward to serving you again and do think of us for your next private event! ~Warmly, Christian Estrella Assistant... More 

Morris, Oklahoma
Level Contributor
27 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 2 November 2016

The road noise was a little loud. There is no elevator and no help for luggage. The stairs are steep and 20 of them. :)

Helpful?
Thank 419lorik
paul p, Manager at General Sutter Inn, responded to this review

Dear 419lorik, Thank you for taking the time to share your thoughts on TripAdvisor. I appreciate your list of the highlights of your stay and hope that it is simply a caution you are providing to guests regarding our lack of an elevator. And while it is out of my hands, allow me to apologize for the road noise. I... More 

Arlington, VA
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 2 November 2016

We were visiting Lititz for the weekend and our friend recommended the pub at General Sutter Inn. We sat in the restaurant section and weren't sure what to order but the waitress told us the pub food would bring us back, and she was right. The Shepherd's Pie and Bangers & Mash were phenomenal. Great beer selection too. Highly recommend!

Helpful?
Thank HokieMom80
paul p, Manager at General Sutter Inn, responded to this review

Dear HokieMom80, We appreciate you sharing your kind thoughts! And also, please thank your friend for the recommendation, as well! While having review sites like these is always a great reference, having someone rave about us is an impression that just cannot be duplicated. We are so happy that you enjoyed our English Pub Fare and hope that you left... More 

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
American, Bar, Pub
Meals
Breakfast, Lunch, Dinner, After-hours
Restaurant features
Serves Alcohol, Full Bar, Free Wifi, Reservations, Outdoor Seating, Private Dining, Seating, Waitstaff, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Takeout
Good for
Business meetings, Child-friendly, Romantic, Groups, Special Occasion Dining, Bar Scene
Open Hours
Sunday
11:00 - 20:00
Monday
11:00 - 14:30
Tuesday
11:00 - 14:30
17:00 - 21:00
Wednesday
11:00 - 14:30
17:00 - 21:00
Thursday
11:00 - 14:30
17:00 - 21:00
Friday
11:00 - 14:30
17:00 - 21:30
Saturday
11:00 - 21:30
Location and Contact Information
  • Address: 14 E Main St, Lititz, PA 17543-1900
  • Location: United States  >  Pennsylvania (PA)  >  Lancaster County  >  Lititz
  • Phone Number: +1 717-626-2115

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of General Sutter Inn and other visitors
4 questions
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5 months ago
Mechanicsburg, Pennsylvania
2 months ago
York, Pennsylvania
4 months ago

See all questions (4)

Questions? Get answers from General Sutter Inn staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?