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Stopped by for breakfast on the way home from our Valentine’s Day getaway in the Poconos. Have eaten here a few times in the past over the yrs. always enjoy whatever meal we get here. Noticed the breakfast menu had changed alittle. The breakfast skillet...is now a breakfast bowl. Still tasty. Food was good ,just as I had remembered it. In New York where I live all the Friendlys have closed so this was great stopping off here. Our waitress was great. Very friendly ( no pun intended...lol ) and very attentive. A wonderful breakfast experience.More
Place was very busy and service was somewhat slow. Appearance to me of interior of restaurant was dingy. One server while cleaning a table dropped a french fry on the floor and did not stop to pick it up. It was still there when I...left the restaurant. I was not very hungry and opted for a sundae which was good. Seven other family members had various meals which did not appear appetizing to me. I guess I am just a grump. Had it not been for my son and his wife and kids, I would have preferred someplace else. To me Friendly's has gone down hill except for ice cream!More
It was supposed to be a quick lunch, but they were understaffed on a Friday, and it took a lot longer than we anticipated.
All of our food was solid..... the Friendly's in our area closed, so it was nice to get back to one....Our server (Debbie) was really sweet and helpful. And she did apologize ahead of time that it would take a while, because of the lack of help there.
No paper towels in the men's room... I went to the front to let them know, and that took a while before someone came up to the front. Seemed like a manager was working the kitchen.
But the food was great...... They just need to get more employees there.More
I have stopped here many times, this time our meal was terrible. My wife has a salad with chicken. Chicken was soggy and the lettuce was all of the ends which should have been thrown out. My cheese burger was good. Staff was good.
Stopped here on the way back from NYC, there were not many people here for lunch and the service was slow. The food was good but we waited for dessert and the waitress didn't come back. Since we had to get back on the road...we went up to the cash and still had to wait for our bill. The waitress was surprised that we couldn't wait for dessert.More
Date of visit: May 2019
friendlystville, Guest Relations Manager at Friendly's, responded to this reviewResponded 20 May 2019
We're so sorry that you didn't have a great experience with us. We will certainly look into this issue and we appreciate your feedback. We hope you'll visit us again in the future and allow us to give you a better experience.
We were staying at the GWL up the road and ran here for dinner. Their service was so slow we missed our show at the resort. We even mentioned we are in a rush and to bring the bill but the service was not good....The server was not clear also about what meals included a sundae. I wouldn’t go back.More