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19-21 Chertsey Road | Woking, Woking GU21 5AB, England
+44 1483 730220
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180 Reviews from our TripAdvisor Community

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Showing 180: English reviews
Level Contributor
10 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

This place is getting worse each visit. We were very impressed first time we visited creams and the kids loved it. On second and third visits the place smelled awful with mixture of eggs and sewage. There were many staff members behind the counter and the place has few customers, floors were filthy and I was socked when I went... More 

Helpful?
Thank Draasee
Woking, United Kingdom
Level Contributor
27 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 25 October 2016

Only been here a few times and the food always looks really presentable. Unfortunately I wouldn't rush to go back as I'm not really a fan of how the food actually tastes, nor the price, but the milkshakes are really good.

Helpful?
Thank eloisesimmons97
Level Contributor
14 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 13 October 2016 via mobile

As we live locally, we often take the kids for a treat at weekends. As they love Ice-cream (and so do we), Creams looks like the ideal place to go to make it a bit more festive and feel like a family outing. But every time we go there we get disappointed. It took as 3 consecutive trips to Creams... More 

Helpful?
2 Thank Ettybaruch
Level Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 10 October 2016 via mobile

We have been to creams several times in the last few years for family celebrations. The menu has a nice leader about their "dream" icecream parlour. What went wrong cream? Paper cups for the kids ice cream, not the usual glassware, torn seats and I mean seriously torn. And a surly waitress who almost threw the waffle on the table.... More 

Helpful?
2 Thank Appet
Level Contributor
31 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 25 September 2016

was looking forward to visiting, however once in there, service wasn't great. the ice creams were ok, but price was so high! will think hard about going back........

Helpful?
4 Thank pauljames67
Ash Vale
Level Contributor
34 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 16 September 2016

I popped in yesterday for an ice cream dessert and was very disappointed. The ice cream sundae I had (at £8.00) was distinctly average and looked better than it tasted. The guy that took my order was on his mobile the whole time, (extremely rude) and when I tried to give him my order he barked at me "just number... More 

Helpful?
1 Thank JoJo230
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 September 2016 via mobile

I went there with 2 friends after bowling. Arrived a little after 9pm and were promptly seated. When sat, first thing I noticed was a couple of rips in the seats, which I do understand due to it being so popular, however a bit of TLC could raise the potential. I've read reviews about bad ice cream which I cannot... More 

Helpful?
Thank Chantelle W
Surrey, United Kingdom
Level Contributor
28 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 10 September 2016 via mobile

Thought I would give this place a go. Wish I hadn't bothered. Horrible cheap ice cream and bland crepe. Ordered salted caramel crepe, couldn't taste the salted caramel sauce, banana inside the pancake had black bits on it, and the ice cream is cheap and nasty. The staff are not interested in customers, just want to have a good chat... More 

Helpful?
3 Thank moonbeamSurrey
Woking, United Kingdom
Level Contributor
84 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 8 September 2016

Staff kissing at the counter, awful ice cream sweet rubbish, tub stuff, ordered a coffee, didn't sell hot drinks, one toilet disabled one at that, dirty place, total rubbish, tired awful. AVOID and i mean AVOID. Cleaning products and towels on show, near diners, empty of customers and for a reason, while other places had good customer amounts at same... More 

Helpful?
3 Thank Dan A
london
Level Contributor
9 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 September 2016

We went there as a group of 10 and kids really had a good time. They loved the place and the ice creams. Staff were friendly and playing with our kids. The place wasn't busy when we went in. So had the whole place to ourselves basically. Ice cream was delicious and definitely visit again.

Helpful?
Thank luthfur

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    2.5 of 5 bubbles
Meals
After-hours
Restaurant features
Seating, Highchairs Available, Wheelchair Accessible, Reservations
Good for
Kids, Child-friendly
Location and Contact Information
  • Address: 19-21 Chertsey Road | Woking, Woking GU21 5AB, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Surrey  >  Woking
  • Phone Number: +44 1483 730220

Questions & Answers

Questions? Get answers from Creams staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?