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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Fast food
Meals
Breakfast, Lunch, Dinner
FEATURES
Takeout, Wheelchair Accessible
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features, about
Reviews (16)
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Reviewed 19 October 2020

So this is what a breakfast burrito looks like now apparently. Looks like someone made it with their feet.

Date of visit: October 2020
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Reviewed 10 October 2019 via mobile

Went there for lunch after a shopping morning. Both Clerks at the register were polite and efficient. They had really good customer service skills. Appreciated their experience. Made my day!!!

Date of visit: October 2019
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Reviewed 4 September 2019

Nice job on the remodeling....food is always acceptable standards. Service was fast. The Shake Machine was not working ,which is not acceptable. It's happened more than once.

Date of visit: September 2019
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Reviewed 3 June 2018 via mobile

So my fiancé and I were just here for a half hour in the drive thru. They got our order wrong not once, not twice, not even three times. We were handed incorrect items four times. We didn’t receive the right soda even. There were...no apologies, no sympathy. Just continued mistakes. We don’t expect perfect but we do expect the items we paid for in a timely manner. If that’s what you look for in a business do not come here. Side note/lesser complaint: they consistently do not fill the fries up more than like half way.More

Date of visit: June 2018
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Reviewed 30 April 2018

Decided to try this retro Mcdonald's, poor choice. The cook could not get orders right for the life of him. orders were wrong twice , we gave up. Female manager was yelling at cook to get peoples orders correct, no difference ! Food was not...hot or fresh. We will never frequent this location again !!!More

Date of visit: April 2018
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Reviewed 12 July 2017

I've been to this location several times, actually go out of my way to avoid the McDonalds in Cedarburg. Yesterday morning at 6:03 AM I ordered a large coke at the drive up window. Only 3 cars ahead of me, should have been just aa...few minutes. At 6:18 I got to the window, I was told my order was $8.63! I said all I ordered was a large coke. The women came back and said that will be $6 something for a coke and something else. Finally a man came and said they had no orderr for just a coke and thye were having video problems. Finally I got my coke which I paid for (should have been free) This location needs lots of help, either retrain or fire the early morning staff they have no clue what they are doing.More

Date of visit: July 2017
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Reviewed 7 June 2017 via mobile

One counter person handling walk-in and drive through customers, and walk-in got no service. I left after 5 minutes. There is much better food available anyway.

Date of visit: June 2017
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Reviewed 26 October 2016

We had to wait to place our order as the order-taker was too busy sorting cup lids to wait on us. Very clean, though.

Date of visit: October 2016
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Reviewed 28 August 2016 via mobile

This does not look like a typical McDonald's on the outside! Used the restroom - an improvement over other McDonald's is that you can push the door open when exiting the restroom, therefore, not having to pull the door handle to open with clean hands!...As we all know, there are no paper towels in the bathrooms, only hand dryers, so you can push the door to open with your elbow and keep your hands germ free! First time ordering my food from a kiosk instead of a person! It was relatively easy and quick. It spits out a receipt with a number and you wait till your number is called to retrieve your food from the counter. I only ordered a Reece's McFlurry and it was super delicious and refreshing! The dining area could have been neater/cleaner and there were a couple flies but overall, it offered a new and modern experience with WiFi and charging outlets and a TV.More

Date of visit: August 2016
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Reviewed 23 August 2016

The food was very fresh and the bathrooms were clean. Our grand daughter loved the play area - which was very clean.

Date of visit: June 2016
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Reviewed 20 August 2016

Needed a late night bite.....nothing heavy so decided to stop. Very modern, opportunity to order at kiosks which was nice. I ordered at counter because it was not busy. Seemed like staff was new. She had to tell cooks about special order instructions. Everything turned...out very well with my burrito!More

Date of visit: August 2016
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Reviewed 16 August 2016

Shiny & new contemporary mcd conveniently at the grafton exit. Same problem as other mcd in Ozaukee...dirty. Skip the thickly fingerprinted "order it yourself I-pads", see what happens to traffic when someone wipes tables, surfaces, the pop dispenser and refills napkins & lids.

Date of visit: August 2016
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Reviewed 10 August 2016

Employees standing around doing nothing - soda machine was a sticky mess. Ketchup dispensers did not work so there was plenty for them to do. Hamburgers seemed dry and overly salty. Orders kept coming out wrong. This place needs a lot of work.

Date of visit: August 2016
Helpful?2  
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Reviewed 25 May 2016

Average for McDonald's. They do ok at breakfast if you don't order anything special. They ofter want you to pull up and park when you go through the drive thru - then you get cold food. If they ask me to pull up, I just...ask for e refund. Culver's is cheaper.More

Date of visit: April 2016
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 March 2015

Many places sell "sweet tea", but few have the sweetness of Georgia in every glass. This McDonald's has some of the sweeter tea in the area.

Date of visit: March 2015
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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McDonald's, Grafton - 606 Falls Rd - Restaurant Reviews, Phone Number & Photos - Tripadvisor

Frequently Asked Questions about McDonald's

Yes, McDonald's offers takeaway services.

McDonald's is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 2
  • Service: 2
  • Value: 2.5