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The Cheesecake Factory

Certificate of Excellence
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251 Geary St Fl 8, San Francisco, CA 94102-1803
+1 415-391-4444
11:00 - 23:00
Closed now
See all hours
Sun 10:00 - 23:00
Mon - Thu 11:00 - 23:00
Fri - Sat 11:00 - 00:30
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4,494 Reviews from our TripAdvisor Community

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Showing 2,745: English reviews
Waco, Texas
Level Contributor
59 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

Visited SAN Francisco & went shopping at Macy's so decided to eat at CCF in same building. On a Sunday late afternoon the restaurant was very crowded; quickest way to get a seat was to hang out by bar where tables are "1st come 1st serve". So we snagged a table w/in 15 mins but it took another 15 mins... More 

Thank Freedom_Child
Level Contributor
14 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW via mobile

This Cheesecake Factory is located on the 7th floor of the Macy's building. It is a very busy location. We were told the wait was about 30 mins we actually ended up waiting an hour. The food tastes the same as other locations but the service was super slow. We had to wait for everything. It took us almost 4... More 

Thank Skhangura
Istanbul, Turkey
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

At the top of Macy's union square, we ate delicious food with a very nice view. Foods are yummy as always, but I can not say service was good.

Thank umitgursoy70
2 reviews
1 of 5 bubbles Reviewed 5 days ago NEW via mobile

We wanted to simply go and grab some dessert last night at the Cheesecake Factory. Little did we know this seemingly simple task would require an agonizing 25-30 minute wait in line to actually indicate what we would like but it would also require us to disrobe as it was dreadfully hot. We rcvd our 1 slice of cheesecake about... More 

Thank Capt16
Level Contributor
82 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 110 helpful votes
3 of 5 bubbles Reviewed 5 days ago NEW

We came first thing upon opening to have brunch, waited over an hour for our food with no explanation or a sorry. Had to chase the server up a couple of times for drinks ordered. Think this place rests on its laurels being a big name rather than for good service and food

Thank dollyshols
Northern Ireland tyrone
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

We picked the Cheesecake factory for lunch on one of our days touring the city. We had a little bit of a wait so we sat up at the bar and people watched (which I love). When called for our table we got a great wee table on the Terrace and we watched the world go by. Food was lovely,... More 

Thank Patricia O
Singapore, Singapore
Level Contributor
67 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 week ago NEW via mobile

The Son was dying for Cheesecake from Cheesecake Factory after having savoured it in LA. Am Glad the taste is consistent everywhere.

Thank Ma-manators
San Francisco, California
Level Contributor
14 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 week ago NEW

It took us an 1 1/2 hours to get our table, after being seated it took another 30 minutes to get our drink order taken. We finally ordered our food which took another hour. When we finally got our food it was cold, dry and horrible. The waitress was nice enough to take off my brothers food, I just asked... More 

Thank marlon629
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

I've never had a bad experience at the CF. my daughter's favorite place. The only reason I don't go is because it's guaranteed to cause weight gain. The calamari appetizer is great. The bread is great. Pasta dishes - I haven't tried one but my family says they're great. As for the cheesecake, like pizza, if is good without any... More 

Thank Andrew D
Rotterdam, The Netherlands
Level Contributor
172 reviews
66 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 1 week ago

With references to The Big Bang Theory, we became interested in The Cheesecake Factory. That, a fondness for cheesecake of course. We first tried to get a seat during lunchtime but the outside terrace was packed to the brim (and no tables available inside either. Next day we went a bit earlier and managed to secure a seat at one... More 

Thank JayDee_NL

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    4 of 5 bubbles
Average prices
US$21 - US$30
Italian, American, International, Vegetarian Friendly, Vegan Options, Gluten Free Options
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
View, Bar Scene, Groups, Special Occasion Dining, Kids, Local cuisine, Child-friendly
Open Hours
10:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 00:30
11:00 - 00:30
Location and Contact Information
  • Address: 251 Geary St Fl 8, San Francisco, CA 94102-1803
  • Location: United States  >  California (CA)  >  San Francisco>  > Union Square
  • Neighbourhood: Union Square
  • Phone Number: +1 415-391-4444

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Cheesecake Factory and other visitors
2 questions
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Pointe Claire, Canada
over a year ago

See all questions (2)

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood