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730 Skymarks Dr, Jacksonville, FL 32218-7247
+1 904-757-2148
11:00 - 22:00
Open now
See all hours
Mon - Fri 10:30 - 22:00
Sat - Sun 11:00 - 22:00
More Info
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40 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 39: English reviews
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 29 March 2017 via mobile

I would always come to this pollo tropical but I am never coming back ! No more yuca and the quality of the food and service have gone really down. To bad I use to love this place.

Thank Plg007159
yorktown, United States
Level Contributor
36 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 29 March 2017

The food is bland, the portions are good and the prices are inexpensive. Fast pleasant service and they will make you smile

Thank Alex L
Level Contributor
87 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 25 January 2017 via mobile

This is a great change from the everyday fast food. Different, inexpensive and delicious. Love the chicken sandwich combo.

Thank Tina S
Jacksonville, Florida
Level Contributor
76 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
Reviewed 18 January 2017

Customer service was great. I gave it "average" due to the speed and number of times it took the cashier to get my order correct.

Level Contributor
87 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 15 November 2016

The food is delicious and very reasonable. Eaten here several times and it's always been good. Budget friendly.

Thank Tina S
Jacksonville, Florida
Level Contributor
511 reviews
263 restaurant reviews
common_n_restaurant_reviews_1bd8 258 helpful votes
Reviewed 6 November 2016

Wow, this place is good! I ordered the Tropic Chop with chicken, yellow rice, black beans and veggies and it only took a couple of minutes for my buzzer to buzz. Once I had my plate, I went to the sauce & condiments bar where I chose the hot sauce to top off my lunch. Really yummy and I intend... More 

Thank MrEdnWilbur
Kingsland, Georgia
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 26 October 2016

I went to lunch with a friend who was all the raves about Pollo Tropical and I said I would be the judge of that. The food was delicious and the staff was very friendly and efficient. I will be stopping through more often.

Thank Americanbeachlover
Level Contributor
83 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
Reviewed 10 October 2016

The first time we ordered a family meal with a whole chicken for $13.99, which is a little bit better than Costco's $5 rotisserie chicken. After we paid, the cashier said to do a short review online to get a code which could be redeemed for a free meal next visit. It turned out the code was for a buy... More 

Thank LenaCDoll
2 reviews
Reviewed 21 July 2016

This was my first time visiting so I asked an employee what was popular. He suggested an item where you choose a variety of different choices in different steps to complete your order. I forget what its called but I chose chicken, brown rice and black beans. We had a pretty big group, yet our food was prepared very timely.... More 

Thank Felicia D
Columbia, South Carolina
Level Contributor
14 reviews
6 restaurant reviews
Reviewed 13 July 2016

We had been driving all day and we're just getting to our hotel in Jacksonville at 10:30. I called to see if they were still open and sweet girl said I will fix your dinners and wait on you. Food and service great!

Thank iwanttobeqmermaid

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Restaurant Details

Rating summary
  • Food
  • Value
Caribbean, Fast food, American, Latin
Lunch, Dinner
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Child-friendly, Kids
Open Hours
11:00 - 22:00
10:30 - 22:00
10:30 - 22:00
10:30 - 22:00
10:30 - 22:00
10:30 - 22:00
11:00 - 22:00
Location and Contact Information
  • Address: 730 Skymarks Dr, Jacksonville, FL 32218-7247
  • Location: United States  >  Florida (FL)  >  Jacksonville
  • Phone Number: +1 904-757-2148

Questions & Answers

Questions? Get answers from Pollo Tropical staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?