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The Cheesecake Factory

201 E Pratt St, Baltimore, MD 21202
+1 410-234-3990
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Overview
  • Excellent32%
  • Very good38%
  • Average17%
  • Poor8%
  • Terrible5%
Travellers talk about
“cheesecake” (355 reviews)
“salad” (67 reviews)
“chicken” (29 reviews)
Open Now
11:00 AM - 11:00 PM Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
201 E Pratt St, Baltimore, MD 21202
All Details
Write a ReviewReviews (1,112)
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1 - 10 of 1,021 reviews

Reviewed 6 days ago via mobile

First visit to a Cheesecake Factory. Am quite surprised with the menu - huge selection normally means the quality will be not quite there. I digress. So two of us ordered the tuna poke bowl, was pretty excited for that, but they were out of...More

Thank Scott M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded yesterday

Hi Scott, thank you for your review. We're glad to hear you enjoyed your experience with us. Next time if there is anything we can improve on please let our managers know so we can do our best to make things right while you are...More

Reviewed 1 week ago

I popped into the Cheesecake Factory for an early dinner during a trade show I was attending. I entered through the back entrance, and an employee told me to sit wherever I liked as it was slow. When I sat down at a smaller table,...More

Thank GeorgeW1111
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 days ago

Hello. Thank you for your feedback! We are sorry to hear about your meal! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make things right while you...More

Reviewed 1 week ago via mobile

Service was extremely slow and took forever to pay for our meals. The server messed up the receipts 3 times, and even now looking at my credit card statement the charges don’t match what was on the receipt. Don’t waste your time or money here.

Thank Marisa M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Marisa, We would like to speak with you a bit more about the experience you described. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you!

Reviewed 1 week ago

The only thing that was good was the food! The service was slow, the noise level Was poor! Even from the kitchen banging their equipment and yelling! People complaint about bugs in their food! Try going for lunch. They have a large menu even kids...More

Thank Eugenia Z
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Eugenia. We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better if our team was more attentive. Please know we will address...More

Reviewed 1 week ago

Popped in for a late lunch on a very hot day. Was seated almost immediately. Waitress had drinks delivered while we were browsing the menu. It was probably a 10 minute wait for the food and when it came out it was hot and plentiful....More

Thank katy-lied
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Thank you for your review. We're glad you enjoyed the food and service you received during this visit! We look forward to your next visit!

Reviewed 2 weeks ago

The restaurant is right on the Inner Harbor so there are lots of customers. The servers try to move them through as quickly as possible (think cattle) and service is very poor. We were seated after a 30 minute wait. There were no napkins on...More

Thank Two2FortheRoad
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thank you for bringing this to our attention, Two2fortheroad. We are terribly sorry for the service that you received during your visit! Our staff should have been much more attentive and please know that we will address this with them. Thanks again and we hope...More

Reviewed 2 weeks ago

If you have time on your hands and want some fine cheesecake, this is the place to go. Dozens of takes on the specialty are available. The other food is quite tasty, though not extraordinary. Anything that requires preparation, however, is asking for trouble, as...More

Thank br_tobias
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hello. We are so sorry for this disappointing experience with us. We will address this with our team and thank you for taking the time to share this with us!

Reviewed 3 weeks ago

The Cheesecake Factory always pleases with it's great variety of dishes and generally delicious food. No exception here....everyone enjoyed their meal and the location on the waterfront is perfect. Sit outside if it's not too hot but be mindful of those sneaky crows. We saw...More

Thank Runnergirl62
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thank you so much for this review. We're very happy you had such a wonderful time with us! We look forward to seeing you back again soon!

Reviewed 3 weeks ago

Like any other Cheesecake Factory, but this is at Inner Harbor, Baltimore. Great food, lovely ambiance, friendly staff.

Thank Olgahav
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed 3 weeks ago via mobile

I'm no stranger to eating at the Cheesecake Factory, in fact it's one of my favorite restaurants to eat. I love the variety of meals from which to choose. I also like the small plate option for times when I'm less hungry. The lunch and...More

Thank kellymackel
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hello. Thank you for your review. We're so happy to hear that you enjoy our food! We hope to see you back soon!

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Ask a question
Questions & Answers
Cruiser363289
14 June 2016|
AnswerShow all 8 answers
Response from Peter B | Reviewed this property |
Since it is located in a shopping mall, it can be difficult to find a spot close. I would go off peak hours to make it easier.
2
Votes
adrienne o
30 January 2016|
AnswerShow all 7 answers
Response from gys601 | Reviewed this property |
Yes you can, enjoy!
0
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$21 - US$30
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, View, Child-friendly, Special Occasion Dining, Kids, Local cuisine
Open Hours
Sunday
10:00 AM - 10:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:30 AM
Saturday
10:00 AM - 12:30 AM
Location and Contact Information
  • Address: 201 E Pratt St, Baltimore, MD 21202
  • Location: United States  >  Maryland (MD)  >  Baltimore>  > Inner Harbour
  • Neighbourhood: Inner Harbour
  • Phone Number: +1 410-234-3990
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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