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The Cheesecake Factory

201 E Pratt St, Baltimore, MD 21202
+1 410-234-3990
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Overview
  • Excellent32%
  • Very good40%
  • Average17%
  • Poor7%
  • Terrible4%
Travellers talk about
“cheesecake” (349 reviews)
“salad” (64 reviews)
“chicken” (27 reviews)
Closed Now
Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
201 E Pratt St, Baltimore, MD 21202
All Details
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1 - 10 of 971 reviews

Reviewed 4 days ago via mobile

It is Cheesecake Factory: I love it. Consistent food quality and huge portions: this is America lol The service is very good and the banana cream cheesecake is to die for :)

Thank Moreno_chicago
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 days ago

Thank you for your review. We're so happy to hear that you enjoy our food! We hope to see you back soon!

Reviewed 1 week ago

If you are a Cheesecake Factory regular because of their incredible menu and quality service then a visit to the Inner Harbor restaurant is a perfect textbook example of why a restaurant will fail. The lady who greeted us did not have a name tag,...More

Thank Robert M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Robert, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team...More

Reviewed 3 weeks ago

Walked in on a Sunday with a couple hours to kill before a ball game at Camden Yards. The brunch menu was appealing, the Jambalaya was tasty and spicy enough, over a ton of pasta. Excellent value. Fresh orange juice, good coffee. Service was friendly...More

1  Thank EagleEyeBoston
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

We're so glad to hear you enjoyed your meal, Eagleeyeboston! Thanks for the kind review and we hope to see you again soon.

Reviewed 3 weeks ago via mobile

Needs better system to get a table. Ran out of beepers when we were there and won't use text system like others in the area. Wanted people to come back just to get a pager??? Insane. Most of us just went somewhere else. Very disappointing...More

Thank Jaymaxx
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hi Jaymaxx, Thank you for your feedback about our location. We know it is hard to wait while you are hungry and completely understand your frustration with us. Our team should have better communicated any delay with the wait and please be sure that we...More

Reviewed 4 weeks ago

It is a Cheesecake Factory in a tourist spot. Not sure what to say. The food was good except for the shrimp on top of the salad . It was cold and rubbery. Certainly not fresh. The remade some for me. Wasn’t greT but at...More

Thank Redcheeks68
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

We are so sorry to hear about your experience, Redcheeks68! We want all our guests to feel comfortable dining with us, and we're so sorry it felt too dark! We hope you can give us another chance, and next time, please let our managers know...More

Reviewed 16 April 2018

As we entered the restaurant last Sunday evening, we should have turned around and walked across the street to the Shake Shack. There was an employee apparently on break smoking a cigarette next to the front door of the Inner Harbor Cheesecake Factory as we...More

Thank brume74
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 17 April 2018

Hi Brume74, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team...More

Reviewed 14 April 2018 via mobile

My wife and I ate dinner here on april 13th. Service was a bit slow but didnt matter because we was outside and it was a nice day. Food was exellent, waiter was great, view also great. We came back on april 14th for lunch...More

Thank Aaron K
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 15 April 2018

Thanks for your review, Aaron! We're glad you enjoyed the service our team provided during this visit. We hope to see you back soon!

Reviewed 8 April 2018 via mobile

Should have called in an order before leaving Phillips. Waited in line for an hour. Good thing was we met 2 people here from 10 minutes from where we live at home. The staff was worked incredibly hard.More

Thank lmc5765
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 9 April 2018

Hi Lmc5765, Thank you for your feedback about our Baltimore location. We know it is hard to wait while you are hungry and completely understand your frustration with us. Our team should have better communicated any delay with the wait and please be sure that...More

Reviewed 3 April 2018 via mobile

This is a unique location because there is outdoor seating on the water. The views are breathtaking! Food and service were great too!

Thank sushiguy79
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 April 2018

Thanks for your review, sushiguy79! We're glad to hear that our team provided such great service during this visit. We hope to see you back soon!

Reviewed 30 March 2018

My family of four went here on Friday evening for dinner. It was around 7:00 and about a 10 minute wait. As others have mentioned, the menu is extensive and the portions large. The food taste was hit or miss. My husband’s steak medallions were...More

Thank karatelovr
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 31 March 2018

Hi karatelovr, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team...More

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Ask a question
Questions & Answers
14 June 2016|
AnswerShow all 8 answers
Response from Peter B | Reviewed this property |
Since it is located in a shopping mall, it can be difficult to find a spot close. I would go off peak hours to make it easier.
2
Votes
adrienne o
30 January 2016|
AnswerShow all 7 answers
Response from gys601 | Reviewed this property |
Yes you can, enjoy!
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$21 - US$30
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
View, Child-friendly, Groups, Special Occasion Dining, Kids, Local cuisine
Open Hours
Sunday
10:00 AM - 10:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:30 AM
Saturday
10:00 AM - 12:30 AM
Location and Contact Information
  • Address: 201 E Pratt St, Baltimore, MD 21202
  • Location: United States  >  Maryland (MD)  >  Baltimore>  > Inner Harbour
  • Neighbourhood: Inner Harbour
  • Phone Number: +1 410-234-3990
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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