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Ben & Jerry's

638 Parkway, Gatlinburg, TN 37738-3204
+1 865-436-6272
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  • Excellent48%
  • Very good29%
  • Average14%
  • Poor5%
  • Terrible4%
Travellers talk about
“ice cream” (123 reviews)
“waffle cone” (18 reviews)
“banana split” (3 reviews)
Closed Now
638 Parkway, Gatlinburg, TN 37738-3204
All Details
Write a ReviewReviews (210)
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1 - 10 of 209 reviews

Reviewed 1 week ago

Who can ever say no to ice cream? Surelly not my household. A bit pricey, but well worth the unusual flavors that you can't find in PA.

Thank jennifera399
Reviewed 3 weeks ago via mobile

Very friendly staff. I would give a 5 rating, but I was disappointed that they didn't have more flavors to choose from.

Thank Daniel M
Reviewed 4 weeks ago via mobile

Not only is the ice cream really good but their a lot of options. Nice to see so many friendly faces eager to help ya.

Thank TheBlairs_10
Reviewed 16 January 2018 via mobile

I debated over Getting the hot shake which I should have chosen. They make a regular ice cream shake and then melt it!!

Thank Linda C
Reviewed 8 January 2018

I was very pleased with the friendliness of the staff and cleanliness. I got mint chocolate chip and it was delicious. I highly recommend.

Thank Shelly C
Reviewed 29 November 2017 via mobile

Big scoops, dark chocolate, and chocolate dipped waffle cones some of the best ice cream in town. Right on the main street nice little tables for you to sit and joy your ice cream you won’t be disappointed. I think we’ve stopped here every time...More

Thank BigD324
Reviewed 28 November 2017

huge selection of ice cream treats. friendly staff, clean place. it is priced about the same as any other ice cream parlor. the banana split was great. roomy booths.

Thank floridatraderbarry79
Reviewed 5 October 2017

We had to stop in while we were walking through town and ended up going back! This might very well be the best ice cream on the strip. Service was a little lackluster but the ice cream is worth the trouble!

Thank GREG L
Reviewed 2 October 2017 via mobile

Terrible service. Slow, expensive, and just nasty. Dirty hands, reused ice cream, cups and cones. The manager, Amanda and assistant-manager, Mary is rude as can be. 0/10 and do not recommend to anyone.

Thank reviewguide1020
Reviewed 14 September 2017

We stopped in and were eating our ice cream within minutes, good fast service and answered all of our questions knowledgeably.

Thank SierraStephens
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Restaurant Details

Rating summary
  • Food
  • Value
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Child-friendly, Kids
Open Hours
11:00 AM - 7:00 PM
12:00 PM - 7:00 PM
12:00 PM - 7:00 PM
12:00 PM - 7:00 PM
12:00 PM - 7:00 PM
12:00 PM - 10:00 PM
11:00 AM - 10:00 PM
Location and Contact Information
  • Address: 638 Parkway, Gatlinburg, TN 37738-3204
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-436-6272
  • E-mail
For all the euphoric flavors you can't get enough of – especially the ones you can't get in ordinary stores – nobody scoops Ben & Jerry's better than we do at our scoop shops.
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