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Ben & Jerry's

Certificate of Excellence
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638 Parkway, Gatlinburg, TN 37738-3204
+1 865-436-6272
11:00 - 21:00
Closed now
See all hours
Sun - Thu 11:00 - 21:00
Fri - Sat 11:00 - 23:00
More Info
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169 Reviews from our TripAdvisor Community

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Showing 168: English reviews
Chattanooga, Tennessee
Level Contributor
28 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 17 May 2016

Just your average over priced ice cream shop. Nothing more nothing less. The store is small and the ice cream is good. Nothing really special about the place.

Thank Missmisty4569
Broomall, Pennsylvania
Level Contributor
53 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 10 May 2016

The ice cream was really good and somewhat reasonably priced. Friendly service and the store was very clean.

Thank Susan G
Knoxville, Tennessee
Level Contributor
942 reviews
619 restaurant reviews
common_n_restaurant_reviews_1bd8 237 helpful votes
5 of 5 bubbles Reviewed 9 May 2016 via mobile

Great ice cream. My go to because it is locally sourced and GMO free and some of the creamiest ice cream to eat. Great staff and service. Very helpful and fast. The homemade waffle cones were awesome! Will definitely return here.

Thank SmurfySmurfette80
Corydon, Indiana
Level Contributor
53 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 26 April 2016

My partner wanted a butter pecan ice cream and there was another flavor that "sounded" like butter pecan. It was busy in there that they could barely hear his order. So they apologized and gave him a sample of the butter pecan to make sure that he wanted that after all. Turns out he liked the first one best and... More 

Thank bscott63
Bradenton, Florida
Level Contributor
115 reviews
81 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 21 April 2016

Walking along the sidewalk in downtown Gatlinburg, you'd never expect Ben & Jerry's workers hawking free ice cream like the timeshare folks; but they did it better and louder. They were supporting a wild bear rescue-relocation effort. Ice cream was free to bring you in the door and if you contributed an additional dollar, then you got a waffle cone... More 

Thank martin g
San Jose, CA
Level Contributor
15 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 April 2016

First time to Gatlinburg B&J, went on free cone day. Very very impressed by the organization in getting a large number of folks through there with a short wait. Left some extra $ because I was so impressed. Of course, the cones were great as I would expect from B&J.

Thank fatjohnbb
Level Contributor
35 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 13 April 2016

Not a "local eatery" but they have great ice cream and the staff was friendly. Also, if you are thirsty, they provide free water.

Thank Shawn R
Stow, Ohio
Level Contributor
24 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 April 2016

Long lines, but good ice cream. Well worth the wait. Wish they had more indoor seating for those days when it is hot or rainy.

Thank DistantTimeTraveler
Swainsboro, Georgia
Level Contributor
28 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 8 April 2016

All the Ben and Jerrys selections on hand for scooping, but the price is a lil steep, just like in the grocery store! Good stuff!!

Thank kustomkreationz
Level Contributor
96 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 5 April 2016

This location is a bit pricey, maybe because it is a tourist area. The inside was small and dirty, no room to maneuver.

Thank michael_joe36

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
    3.5 of 5 bubbles
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Child-friendly, Kids
Open Hours
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 638 Parkway, Gatlinburg, TN 37738-3204
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-436-6272
For all the euphoric flavors you can't get enough of – especially the ones you can't get in ordinary stores – nobody scoops Ben & Jerry's better than we do at our scoop shops.

Questions & Answers

Questions? Get answers from Ben & Jerry's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?