We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ben & Jerry's

Certificate of Excellence
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
638 Parkway, Gatlinburg, TN 37738-3204
+1 865-436-6272
11:00 - 23:00
Closed now
All hours
Sun - Thu 11:00 - 21:00
Fri - Sat 11:00 - 23:00
More Info
Add Photo Write a Review

167 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 166: English reviews
Knoxville, Tennessee
Level Contributor
924 reviews
606 restaurant reviews
common_n_restaurant_reviews_1bd8 230 helpful votes
5 of 5 bubbles Reviewed 9 May 2016 via mobile

Great ice cream. My go to because it is locally sourced and GMO free and some of the creamiest ice cream to eat. Great staff and service. Very helpful and fast. The homemade waffle cones were awesome! Will definitely return here.

Thank SmurfySmurfette80
Corydon, Indiana
Level Contributor
54 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 26 April 2016

My partner wanted a butter pecan ice cream and there was another flavor that "sounded" like butter pecan. It was busy in there that they could barely hear his order. So they apologized and gave him a sample of the butter pecan to make sure that he wanted that after all. Turns out he liked the first one best and... More 

Thank bscott63
Bradenton, Florida
Level Contributor
115 reviews
81 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 21 April 2016

Walking along the sidewalk in downtown Gatlinburg, you'd never expect Ben & Jerry's workers hawking free ice cream like the timeshare folks; but they did it better and louder. They were supporting a wild bear rescue-relocation effort. Ice cream was free to bring you in the door and if you contributed an additional dollar, then you got a waffle cone... More 

Thank martin g
San Jose, CA
Level Contributor
15 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 April 2016

First time to Gatlinburg B&J, went on free cone day. Very very impressed by the organization in getting a large number of folks through there with a short wait. Left some extra $ because I was so impressed. Of course, the cones were great as I would expect from B&J.

Thank fatjohnbb
Level Contributor
35 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 13 April 2016

Not a "local eatery" but they have great ice cream and the staff was friendly. Also, if you are thirsty, they provide free water.

Thank Shawn R
Stow, Ohio
Level Contributor
24 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 April 2016

Long lines, but good ice cream. Well worth the wait. Wish they had more indoor seating for those days when it is hot or rainy.

Thank DistantTimeTraveler
Swainsboro, Georgia
Level Contributor
20 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 8 April 2016

All the Ben and Jerrys selections on hand for scooping, but the price is a lil steep, just like in the grocery store! Good stuff!!

Thank kustomkreationz
Level Contributor
96 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 5 April 2016

This location is a bit pricey, maybe because it is a tourist area. The inside was small and dirty, no room to maneuver.

Thank michael_joe36
Asbury, NJ, United States
Level Contributor
43 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 April 2016

This is exactly what you would expect. great Ben and Jerry ice cream. If you are not familiar with Ben and Jerry flavors this is a great opportunity to try one. You can ask for a sample.

Thank Jeanette F
DC area
Level Contributor
80 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 3 April 2016

Summer time, warm weather got you down. This is a good stop. The young folk hired to work are friendly, laughing and quick to get your order. I went in during a peak time, not usually a fan of B&J, but this crew had me smiling the whole time. The guy on the waffle cone machine joked about me being... More 

Thank pappa207

Travellers who viewed Ben & Jerry's also viewed

Gatlinburg, Sevier County
Gatlinburg, Sevier County
Gatlinburg, Sevier County

Been to Ben & Jerry's? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
    3.5 of 5 bubbles
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Child-friendly, Kids
Open Hours
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 638 Parkway, Gatlinburg, TN 37738-3204
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-436-6272
For all the euphoric flavors you can't get enough of – especially the ones you can't get in ordinary stores – nobody scoops Ben & Jerry's better than we do at our scoop shops.

Questions & Answers

Questions? Get answers from Ben & Jerry's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?