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Bertucci's

11721 W Broad St, Short Pump Town Center, Richmond, VA 23233-1006
+1 804-360-1252
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Overview
  • Excellent24%
  • Very good41%
  • Average20%
  • Poor9%
  • Terrible6%
Travellers talk about
“pizza” (30 reviews)
“salad” (24 reviews)
“fettuccine” (2 reviews)
Open Now
11:30 AM - 10:00 PMAll hours
CUISINES
Italian, Pizza
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
11721 W Broad St, Short Pump Town Center, Richmond, VA 23233-1006
All Details
Write a ReviewReviews (98)
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1 - 10 of 97 reviews

Reviewed 4 weeks ago

I've eaten in several Bertucci's, mostly in New England. The closer the store is to company HQ, the better the experience. The Short Pump location is not the easiest to approach. It is across VA-250 from Short Pump Town Center, a rather busy place. Food...More

Thank Dennis M
Laura G, Guest Relations Manager at Bertucci's, responded to this reviewResponded 3 weeks ago

Thank you, Dennis. We appreciate it.

Reviewed 25 November 2017 via mobile

Ate here last night and everyone was quite happy with their choices. The rolls are always awesome and we even got a dozen to go! Typical Bertucci’s from an atmosphere perspective. Always busy and a bit noisy. The service was good, and he had his...More

Thank Donald M
Laura G, Guest Relations Manager at Bertucci's, responded to this reviewResponded 28 November 2017

Donald, thank you very much! We appreciate your kind remarks. ~Laura

Reviewed 10 September 2017 via mobile

We arrived around 8:00pm on a Saturday night and seated immediately. The manager greeted us and our server was right there to take our order.. Then it kind of went down from there. The wings came out quickly with those delicious rolls with oil but...More

Thank Michelle K
Laura G, Guest Relations Manager at Bertucci's, responded to this reviewResponded 11 September 2017

Michelle, as i wrote to you in response to your other review on Yelp, I apologize for the delay in getting your entrees out to you - I am going to share this with your management team so that they are aware of this and...More

Reviewed 20 July 2017

I don't even know where to start. We had a fairly large group. 11 adults and 3 kids. They must have given us the least experienced server they had. We had a sampler platter appetizer, which was ok. The meals were ravioli, lasagna, chicken marsala,...More

Thank lbldlc
Laura G, Manager at Bertucci's, responded to this reviewResponded 26 July 2017

I am so sorry that we did not provide more than one waiter for your very large group and that our broccoli and salad dressing were not up to par. I am going to share your comments with our team so that they are aware...More

Reviewed 19 July 2017

We enjoyed a small pizza, excellent crust, salad & sausage soup. The complimentary rolls are the best.

Thank GWR757
Laura G, Manager at Bertucci's, responded to this reviewResponded 20 July 2017

Thank you very much!

Reviewed 1 July 2017 via mobile

Had lunch, meatball roll with a side salad. Lettuce not crisp, no onions. My husband ordered a pizza with veggies, it was a bit dry. Dark inside restaurant. Just not my favorite place.

Thank jeffras
Laura G, Guest Relations Manager at Bertucci's, responded to this reviewResponded 5 July 2017

Thank you for your review. I will be sure to share your comments with our management team.

Reviewed 29 June 2017

The margherita pizza is always our family's favorite. Of course, we have to get Caesar salad and their fresh made rolls to accompany the pizza.

Thank Ready4vacation
Laura G, Guest Relations Manager at Bertucci's, responded to this reviewResponded 5 July 2017

Thank you so much !

Reviewed 26 June 2017

I would had given a higher rating because the crust was just how I like it but they were very stingy with the toppings. We ordered the Sporkie that only has sweet Italian sausage as the meat and we were lucky if there were 3...More

Thank Marjorie M
Laura_at_Bertuccis, General Manager at Bertucci's, responded to this reviewResponded 28 June 2017

I am sorry for the lack of enough sausage on your pizza. I am going to share your remarks with our kitchen so that they are aware of them. Thank you.

Reviewed 23 May 2017

It was a Saturday night and the joint was about 1/4 filled. The tables, the door hardware the seats are so sticky they are probably harboring diseases from years of use. The lasagna ,ordered by my guest was dried out and burnt, and tasteless My...More

Thank Theodore W
Reviewed 18 May 2017 via mobile

Simple Spaghetti & Meatballs, consisted of two small meatballs & very little marinara sauce. Had to request additional sauce. Also requested Parmesan Cheese which never arrived. Never offered to refill soda.

1  Thank Mjd8on
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$10 - US$20
Cuisine
Meals
Lunch, Dinner
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover, Outdoor Seating, Parking Available, Highchairs Available, Wheelchair Accessible
Good for
Kids, Child-friendly, Groups, Business meetings
Open Hours
Sunday
11:30 AM - 9:00 PM
Monday
11:30 AM - 9:30 PM
Tuesday
11:30 AM - 9:30 PM
Wednesday
11:30 AM - 9:30 PM
Thursday
11:30 AM - 9:30 PM
Friday
11:30 AM - 10:00 PM
Saturday
11:30 AM - 10:00 PM
Location and Contact Information
  • Address: 11721 W Broad St, Short Pump Town Center, Richmond, VA 23233-1006
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-360-1252
Description
At Bertucci's, we've been perfecting the art of the brick oven for 35 years. Every thing we make, from your favorite rolls to our incredible pastas to our fire baked artisan pizzas, is prepared from scratch each day and uses only the freshest ingredients. So take your time, look things over, and then bring your appetite. Whatever you choose, you can't go wrong.
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