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The Cheesecake Factory

11800 W Broad St, Richmond, VA 23233-1064
+1 804-364-4300
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  • Excellent39%
  • Very good32%
  • Average15%
  • Poor9%
  • Terrible5%
Travellers talk about
“cheesecake” (143 reviews)
“salad” (39 reviews)
Open Now
11:30 AM - 11:00 PMAll hours
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
$$ - $$$
11800 W Broad St, Richmond, VA 23233-1064
All Details
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Reviews (340)
Traveller rating
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Time of year

1 - 10 of 333 reviews

Reviewed 2 weeks ago via mobile

Stopped in for Pumpkin Cheesecake, got to have it. No wait to be seated, service was good, Cheesecake is always good. Never can go wrong with the Cheesecake Factory.

Thank RD915
Reviewed 3 weeks ago

How long does it take to order & receive 2 coffees and a slice of cheesecake to go when there is no queue and the cheesecake is already cut? 20 minutes apparently. Coffee was cold by the time we got it and the cheesecake is...More

Thank Mark_Dornoch
Reviewed 11 October 2017 via mobile

I hate that I need to write this review because I really love the Cheesecake Factory. That being said, this location is AWFUL! Where to start....the floor is dirty, like grease dirty. So when you walk to the restrooms, there's a big chance if you...More

Thank Guadinha2003
Reviewed 10 October 2017 via mobile

The meal was great and the service was really good as well. The banana cream cheesecake was ohhhhhh so good, even better than the red velvet.

Thank 4Eagles
Reviewed 9 October 2017

I had gotten a gift card for my birthday. So we ate here for lunch. They had a big variety. It took us a while to look the menu over. We got two appetizers & you got so much food that we could have shared...More

Thank Beachlvrgrl
Reviewed 3 October 2017

I ordered the Coconut-Lime Chicken It had a greasy, green pesto sauce coating the plate and on the chicken. I saw no signs of coconut or lime nor did I taste any. I told the waitress the dish did not taste good and she ignored...More

Thank Debbie_Collier
Reviewed 1 October 2017 via mobile

Had a very nice meal here with friends. Appetizers were breaded zucchini sticks with a Parmesan sauce, and spring rolls with two types of sauces. Both were delicious and the sauces were awesome. Entrees were Chicken Bellagio and the mushroom-Swiss burger. The chicken was outstanding...More

Thank Paul W
Reviewed 26 August 2017

We were a large group and had a reservation so did not have to wait. I had a Cobb salad, and was surprised to find the lunch size was still pretty large. The salad was quite good, all ingredients fresh. There was bread and butter...More

Thank VAlovetotravel2
Reviewed 22 August 2017

Very large menu, with every type of dish that you can imagine, from fast food, burgers and sandwiches to full meals.

Thank Dean P
Reviewed 16 August 2017 via mobile

Went here 3 weeks in a row due to being in VA for work, all 3 times, service was decent, food was great! Can't complain!

Thank Nicole W
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Ask a question
Questions & Answers
Trish S
21 February 2016|
AnswerShow all 4 answers
Response from mommapiep175 | Reviewed this property |
They don't take reservations. Sorry
Terry W
15 July 2015|
AnswerShow all 4 answers
Response from IRISHhms | Reviewed this property |
I always think the best time is in between regular mealtimes. For instance, go around 3:00 or 3:30 pm. It's too late for lunch and too early for dinner (for most people), but you probably won't have to wait for a table and... More
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Television
Good for
Special Occasion Dining, Kids, Child-friendly, Business meetings, Groups
Open Hours
10:00 AM - 11:00 PM
11:30 AM - 11:00 PM
11:30 AM - 11:00 PM
11:30 AM - 11:00 PM
11:30 AM - 11:00 PM
11:30 AM - 12:30 AM
11:00 AM - 12:30 AM
Location and Contact Information
  • Address: 11800 W Broad St, Richmond, VA 23233-1064
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-364-4300
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