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The Cheesecake Factory

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11800 W Broad St, Richmond, VA 23233-1064
+1 804-364-4300
11:00 - 00:30
Open now
All hours
Sun 10:00 - 23:00
Mon - Thu 11:30 - 23:00
Fri 11:30 - 00:30
Sat 11:00 - 00:30
More Info
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300 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 296: English reviews
Level Contributor
121 reviews
100 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

My wife wanted to eat here for their BBQ chicken salad which she said was excellent! I really didn't see anything on the menu that stood out for me although I wish they had prime rib which they didn't. I got the "Steak Diane" which was good but I didn't really care for the mashed potatoes. The salad was extra... More 

Thank rebel56
Level Contributor
75 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago via mobile

The Cheesecake Factory in Richmond, VA, is rather small compared to other restaurants of this chain. Otherwise it is more or less the same. Most dishes on the menu are high in calories and even their skinnylicious menu is just a little better. The cheesecakes however are amazing.

Thank peach2504
Williamsburg, Virginia
Level Contributor
84 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

The service and meal were great. The cheesecake was ok. We may try again. The portions are generous. This was our first time, and our anniversary.

Thank Joann K
Fayetteville, North Carolina
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 weeks ago

The food was delicious. Atmosphere was really nice and the service was good. Their cheesecake is EXCELLENT!

Thank Marcia S
Kingston Parish, Jamaica
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

I dined here with my friend earlier this year for lunch for the first time ever and I was TOTALLY IMPRESSED with the overall guest experience - ambience, food, beverages and service. I had the fried calamari for appetizer and grilled salmon for the entree and OMFG (excuse my french LOL) but the food was AMAZING.. I really wished I... More 

Thank Taj_Bisnott
Oak Island, North Carolina
Level Contributor
31 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

This is one of my new favorite places for dinner! Their Italian food is absolutely fantastic. The menu is quite extensive. Everyone can find something they would like to eat here. I've been here twice in the past 3 weeks. My husband had the Chicken Madeira and so did my daughter. Both thoroughly enjoyed their meal. I ate the Farfalle... More 

Thank Cindy R
Driffield, United Kingdom
Level Contributor
90 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago via mobile

There are around 35 varieties of cheesecake to choose from. It will probably take you longer to read the menu than it will go polish off the one you choose!! Service was a little slow but the place was packed out on a Saturday afternoon.

Thank LFCfan123
Leesburg, Florida
Level Contributor
97 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago via mobile

A party of three so we chose this place because of the variety. Wait was not too long even though I was surprised there even was one for a late lunch. Our sever had several tables going so he was very busy and it showed in his short and quick responses. So of course, there were a couple of mishaps,... More 

Thank SweetPeaMami
Roanoke, Virginia
Level Contributor
121 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 20 October 2016

I only stopped in to get something to go. With all the great selections, the biggest problem is making up your mind. A little pricey for dessert but a single slice will easily satisfy two people and is worth every penny. If I'm in the area, I always make it a point to stop here.

Thank Ger2852
Level Contributor
66 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 15 October 2016 via mobile

A great way to spend a beautiful fall day with family. I enjoyed the skinny Mexican Tortilla salad, HUGE! My mother-in-law had the soup and salad. The soup of the day was loaded potato was delicious along with the chicken salad sandwich. My husband had bacon barbecue burger which was wonderful. We followed it with a shared piece of white... More 

Thank Kathleen M

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    4 of 5 bubbles
Average prices
American, Gluten Free Options
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Television
Good for
Business meetings, Child-friendly, Kids, Special Occasion Dining, Groups
Open Hours
10:00 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 00:30
11:00 - 00:30
Location and Contact Information
  • Address: 11800 W Broad St, Richmond, VA 23233-1064
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-364-4300

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Cheesecake Factory and other visitors
2 questions
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Yale, Va
Richmond, Virginia
9 months ago

See all questions (2)

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?