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777 Rte 1, Saugus, MA 01906
+1 781-231-2738
11:00 - 23:00
Closed now
See all hours
Sun - Fri 11:00 - 23:00
Sat 07:00 - 23:00
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29 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 28: English reviews
Melrose, Massachusetts
2 reviews
2 of 5 bubbles Reviewed 3 weeks ago

Today was my second trip in 2 weeks with the kids. Both times it has been very unsatisfactory. Both times they "ran out of spoons". I looked around today and counted 23 people. I asked "there are hardly any customers and you ran out of spoons?" She looked through me and replied "yes". I hate the plastic, feels like it... More 

Thank gypsiequeen69
Boston, Massachusetts
Level Contributor
40 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 19 August 2016

Stopped by for a quick lunch while in Saugus. Restroom floors were sticky. Trash can was overflowing. Fairly clean but could have used a good cleaning. Meal was average. I had the Tuna roll with fries and my husband had the chicken tenders. He mentioned that the honey mustard dip was exceptional but the rest.....average. I do appreciate that seniors... More 

Thank anner0ck
Portland, Maine
Level Contributor
47 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 11 August 2016 via mobile

Walked inside to just get dessert and was not greeted by anyone for a few minutes so hot the drive through and got what we wanted there still good ice cream but no the best service.

Thank den4rius
Danvers MA
Level Contributor
133 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
1 of 5 bubbles Reviewed 14 July 2016

I often meet a friend for coffee or a sundae and have been to this Friendly's a few times. I went tonight, had to ask for napkins and water just to wash down my cup, spoon and the table. The coffee was very weak. We ordered sundaes, had to wait quite a while and when they finally came, they were... More 

Thank Meredith H
Providence, Rhode Island
Level Contributor
162 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
2 of 5 bubbles Reviewed 22 June 2016 via mobile

Went there while staying at nearby hotel. 830pm place full , tables without customer but loaded with dished on every one of them. At 9pm ALL the wait staff went home but one The prices are getting out of hand. There is nothing fresh here. It is all pre cut weighed and sent in frozen

Thank TomRIUSA
Topsham, Maine
1 review
2 of 5 bubbles Reviewed 17 June 2016

We waited a very long time for ur meal after our order was taken -- probably 40 minutes or so. We were not alone, however. Others also had long waits.

Thank RWDent
Montreal, Canada
Level Contributor
53 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 13 June 2016 via mobile

Mediocre burger, had to ask for napkins and utensils. Waited more than 15 minutes for our ice cream sundaes - which I thought was excessive. Won't be rushing back.

Thank SkipNDonna
Level Contributor
42 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 25 April 2016 via mobile

Went to Friendly's today for lunch with my son and my daughter. My daughter had the honey barbecue chicken sandwich as well as myself. My son had a half pound double cheeseburger with bacon. They brought out the wrong order food. And told us we would not have to pay for it. But one they gave us the receipt the... More 

Thank Mianewhall
County Galway, Ireland
Level Contributor
37 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 14 November 2015 via mobile

We came here looking for a good lunch and it was just right. The service was excellent the food fresh and tasty. We were all very impressed.

Thank Galway_Entertainer
Boston, MA
Level Contributor
156 reviews
102 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 27 September 2015

If you are looking to have a quiet meal, Friendly's is not the place to stop at as many families take advantage of the happy ending sundae. The cheeseburgers are not bad at all. It's very busy in here so prepare yourself to be lost in everybody else's thoughts.

Thank mcmalvarez

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    2.5 of 5 bubbles
Average prices
Breakfast, Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Cheap Eats, Child-friendly
Open Hours
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
07:00 - 23:00
Location and Contact Information
  • Address: 777 Rte 1, Saugus, MA 01906
  • Location: United States  >  Massachusetts (MA)  >  Saugus
  • Phone Number: +1 781-231-2738

Questions & Answers

Questions? Get answers from Friendly's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?