We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Cold Stone Creamery

$$ - $$$
+ Add cuisine
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
1000 W Columbus Ave, Springfield, MA 01105-2518
+1 413-736-6060
Website
Today
11:00 - 23:00
Open now
All hours
Hours:
Sun - Thu 11:00 - 22:00
Fri - Sat 11:00 - 23:00
More Info
Add Photo Write a Review

17 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 17: English reviews
Somers, Connecticut
Level Contributor
55 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 1 week ago

Delicious, full-fat and dense ice cream. The one who prepared my order left 1/2 of my mix-ins on the marble which was disappointing for the price you pay for a small cup. It was still a treat tho!

Helpful?
Thank KristenCT
BrianWVP, Owner at Cold Stone Creamery, responded to this review

Dear Kristen T: Thank you for the good review. Please let the crew members or managers know if anything is not up to your liking, and we can remake the ice cream for you. Cold Stone ice cream is a premium treat, and we want you to be totally excited with your purchase. If something is not right (as described),... More 

Massachusetts
Level Contributor
117 reviews
100 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 18 October 2016

After a nice night out listening to bands play, a bunch of us went here to enjoy some ice cream. The few that had never been here were very happy with our choice. The coffee ice cream is my favorite but some of the others loved: Oreo Overload, Black Forest Dream and Berry, Berry Berry Good. YUM!

Helpful?
Thank Zingara1
BrianWVP, Owner at Cold Stone Creamery, responded to this review

Dear Zingara1: Thanks for the awesome review. We look forward to serving you again soon. Sincerely, Brian White, Owner More 

Bayville, New Jersey
Level Contributor
103 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 8 August 2016 via mobile

Of this ice cream! We don't go here all that often because we find it a little bit expensive. However, every now and then we enjoy a good treat!

Helpful?
Thank Dale P
BrianWVP, Owner at Cold Stone Creamery, responded to this review

Dear Dale P: Thank you for taking time to review my ice cream shop. And thank you for the five stars. We work really hard to create a great atmosphere with our crew members, and I'm happy to read that we are delivering on our goal. Thanks Brian White, Owner More 

Boston, Massachusetts
Level Contributor
24 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 May 2016

Good ice cream to which you can add a variety of smoosh-ins. Usually very busy so be prepared to wait in line. Pricier than some other local home made ice cream places. Located in the Basketball Hall of Fame building.

Helpful?
Thank gjsbill
BrianWVP, Owner at Cold Stone Creamery, responded to this review

Dear Gjsbill: Thank you for choosing Cold Stone Creamery. We appreciate the business and the excellent review. Now that the college students are back and we have appropriate staffing, we should be able to trim that line down a bit...it's a challenge when the weather warms before the staff shows up! Thanks again for the review, and we look forward... More 

Wilbraham, Massachusetts
Level Contributor
114 reviews
75 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 24 March 2016

This small ice cream shop serves up Ice cream cakes, and ice cream to go or eat in. The ice cream is really really great with many mix-in options etc. You will not be disappointed with the quality of the food. It's a little out of the way, but worth the drive. This is my go-to for kids' birthday cakes.

Helpful?
Thank Mark B
BrianWVP, Owner at Cold Stone Creamery, responded to this review

Dear Mark: Thanks for the great review. We work hard to deliver a great experience in terms of food quality, cleanliness, and guest service, and we appreciate the excellent review. Please always let us know how we can improve the experience. We look forward to serving you again soon. Sincerely, Brian White, Owner More 

Massachusetts
Level Contributor
90 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 26 February 2016

This place is amazing and no matter the season I am willing to stand in line here and wait for an amazing treat! Just go ...it's so worth it.

Helpful?
Thank ustraveler97
Creoteam, Owner at Cold Stone Creamery, responded to this review

Dear ustraveler97: Thanks for the great review. We're grateful to have a great team who work hard to ensure guests have a great experience. We look forward to serving you again soon. Sincerely, Brian White, VP White Management More 

Bayville, New York
Level Contributor
99 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 10 August 2015

Nice little ice cream shop in the Basketball Hall of Fame building. The ice cream selection is great, and after I said my daughter has nut allergies, they went to the back to get her portions separately to avoid any possibilities of contamination.

Helpful?
Thank viganiko
Creoteam, Owner at Cold Stone Creamery, responded to this review

Dear Viganiko: Thanks for the great review. I am very demanding of my team with respect to all aspects of guest service from greeting guests warmly to taking time to prioritize allergies. It's great to read that my crew took the time to handle your daughter's nut allergy with care and attention. Thanks for taking time to write a great... More 

Holyoke, Massachusetts
Level Contributor
56 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 1 July 2015 via mobile

This one is next to the Basket Ball Hall of Fame, Pizzeria Unos, Plan B and Luxe Burger Bar. Make it a night out! They have about 12 different kinds of deliciously creamy ice cream. Its almost a gelato consistency. There's all sorts of yummy toppings to mix in like brownies, oreos, candy galore and don't forget hot fudge and... More 

Helpful?
Thank Wtnss
Creoteam, Owner at Cold Stone Creamery, responded to this review

Dear Wtnss: Thanks for the great review of our little ice cream shop. We make ice cream daily - sometimes twice daily - right in our little back room from a proprietary and rich mix. We think our ice cream is pretty amazing, and I'm glad you share that feeling. Thanks for joining us, and we look forward to serving... More 

Southwick, Massachusetts
Level Contributor
16 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 9 April 2015

This Cold Stone Creamery is located attached to the basketball hall of fame right off of 91. The ice cream is always fresh and we love the mix-ins available! Also offers ice cream cakes.

Helpful?
Thank Lynn D
Creoteam, Owner at Cold Stone Creamery, responded to this review

Hi Lynn D: Thank you for the great review of our Cold Stone Creamery store at the Basketball Hall of Fame. We're sure glad you loved the ice cream. We make it fresh everyday along with cakes, cupcakes, and ice cream cookies, so it's always super fresh and super premium. We appreciate the business and the support, and we look... More 

Stafford Springs
Level Contributor
29 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 18 December 2014 via mobile

It's amazing you can watch them make what you ordered. They have a lot of different kinds of ice cream. It's gourmet ice cream that they make and it's made in so many different ways. You can eat in. The prices are very good.

Helpful?
1 Thank John R
Creoteam, Owner at Cold Stone Creamery, responded to this review

Hey John, Thanks for choosing Cold Stone Creamery. Yes, we make our own ice cream and ice cream cakes daily in the store and then mix in your favorite treats on the fly. We're proud of what we make and do, and we're glad to hear you enjoyed yourself with us. We hope to see you again soon. Sincerely, Brian... More 

Travellers who viewed Cold Stone Creamery also viewed

 

Been to Cold Stone Creamery? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    5 of 5 bubbles
    Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Average prices
US$20
Restaurant features
Seating, Takeout
Good for
Child-friendly
Open Hours
Sunday
11:00 - 22:00
Monday
11:00 - 22:00
Tuesday
11:00 - 22:00
Wednesday
11:00 - 22:00
Thursday
11:00 - 22:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 1000 W Columbus Ave, Springfield, MA 01105-2518
  • Location: United States  >  Massachusetts (MA)  >  Springfield
  • Phone Number: +1 413-736-6060

Questions & Answers

Questions? Get answers from Cold Stone Creamery staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?