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The Counter

#188 of 1,793 Restaurants in Honolulu
Certificate of Excellence
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4211 Waialae Ave # E-1, Honolulu, Oahu, HI 96816-5319
+1 808-739-5100
Website
Today
11:00 - 22:00
Open now
All hours
Hours:
Sun - Sat 11:00 - 22:00
More Info
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164 Reviews from our TripAdvisor Community

Traveller rating
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Showing 112: English reviews
Level Contributor
18 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 days ago NEW

We wanted to get outside of Waikiki and a friend suggested The Counter at Kohala Mall. Luckily she went with us, so we had a nice long visit while waiting for our customized burgers. We enjoyed the concept of selecting our own protein for burger type and then all of the condiments to customize our burgers. My burger turned out... More 

Helpful?
Thank Sylvia C
Ewa Beach, Hawaii
Level Contributor
3 reviews
3 restaurant reviews
1 of 5 bubbles Reviewed 1 week ago via mobile

Food undercooked, not to order based on up charges. Apps were left under heat lamp and delivered after entrees came out. Only realized when we asked where were our apps. Multiple credit card machines failures when bank accounts had 3x bill in available balance. Bartender had to deliver drinks since waitress forgot to get those. Waitress tried to recover from... More 

Helpful?
Thank Dave F
Portland, Oregon
Level Contributor
25 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

Ate here once after a considerable wait. Wanted to try again but has been shut for numerous reasons on our other visits (kitchen down, "we are closed for a short time, come back in a bit", etc.). Service was poor and food average to a little above average the time we were there. Seems to have a bit of a... More 

Helpful?
Thank John M B
Utah
Level Contributor
66 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed 21 October 2016

We came in here to have a burger which is what they are known for. We chose to pick our own toppings and they have a clipboard with a list of meats, toppings, bread, etc and it was fun to see our creations when they came.

Helpful?
Thank PCGal
Level Contributor
12 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 12 September 2016 via mobile

You are able to pick anything and everything to put on your burger! There's countless bun options, greens if you don't want bread and even gluten-free options. You can choose from Turkey, chicken, crab cakes, bison ect. However, the service was horrible (both times I came here). I waited forever for a server to even come greet me (a good... More 

Helpful?
Thank Amber B
honolulu
Level Contributor
173 reviews
91 restaurant reviews
common_n_restaurant_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 9 September 2016

Located near whole foods in Kahala Mall. you can choose your protein, bun type, cheese, sauce and toppings. Burgers usually run from $11-$14. portions of fries were huge. service is a bit slow at times even during off-hours. thought it was weird that only 1 person could pass out utensils as we needed one to split a burger. as he... More 

Helpful?
Thank koabug
Hawaii
Level Contributor
8 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 August 2016 via mobile

This place is great for burger lovers. You can customize your own burger as well. Very hip and clean place. The food is great...make sure your hungry cause the burgers are huge. Must try the tater tots and the spiked milkshakes! Those are my favorites!

Helpful?
Thank Gellow88
Salzburg, Austria
Level Contributor
53 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 28 August 2016 via mobile

I love the concept of creating your burger individually with so many opportunities to choose from. Having a burger without bread was just about right for me ... lots of healthy choices.... will try to go there again while in Kahala.

Helpful?
Thank ChrBr
Greenville, Delaware
Level Contributor
17 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 August 2016

Burgers are big and tasty and the floats are delicious. Good atmosphere and service. Clean and friendly, would eat here again.

Helpful?
Thank kimcheedragon52
Chicago, Illinois
Level Contributor
399 reviews
298 restaurant reviews
common_n_restaurant_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed 18 July 2016

When you arrive you get a checklist listing burger types, sizes, toppings, and sauces to customize the meal including degree of doneness. The Hawaiian sweet bread roll was great (not sugary as the name suggests). We were generally quite happy with the meal, but the service was a bit slow and the fries cooled to room temperature. Don't hesitate to... More 

Helpful?
Thank Fontek

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
US$15
Cuisine
American, Gluten Free Options
Meals
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Television, Serves Alcohol, Full Bar, Wheelchair Accessible
Good for
Child-friendly, Kids
Open Hours
Sunday
11:00 - 22:00
Monday
11:00 - 22:00
Tuesday
11:00 - 22:00
Wednesday
11:00 - 22:00
Thursday
11:00 - 22:00
Friday
11:00 - 22:00
Saturday
11:00 - 22:00
Location and Contact Information
  • Address: 4211 Waialae Ave # E-1, Honolulu, Oahu, HI 96816-5319
  • Location: United States  >  Hawaii (HI)  >  Oahu  >  Honolulu
  • Phone Number: +1 808-739-5100

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?