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The Counter

#220 of 1,820 Restaurants in Honolulu
Certificate of Excellence
$$ - $$$
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4211 Waialae Ave # E-1, Honolulu, Oahu, HI 96816-5319
+1 808-739-5100
11:00 - 22:00
Open now
See all hours
Sun - Sat 11:00 - 22:00
More Info
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167 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
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Showing 114: English reviews
Rotorua, New Zealand
Level Contributor
11 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

I had just flown in from Australia, needed food, my uncle brought me to this place. Staff were bubbly and helpful with recommendations. You create your own meal (pick ingredients from a list) which was tedious because there was so much to choose from! But the end result came out great, had a side of sweet potato fries (amazing) and... More 

Thank hanatap
Ottawa, Canada
Level Contributor
41 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

Lots of tables but no staff to serve! Even worse, seemed to have only one cook. Even though they warned us prior to us ordering (30minutes) it took 65 minutes to receive our order and my hamburger was not what I had ordered. The server returned with the same hamburger and asked how could he make this hamburger to my... More 

Thank Louise S
Level Contributor
21 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 30 November 2016

We wanted to get outside of Waikiki and a friend suggested The Counter at Kohala Mall. Luckily she went with us, so we had a nice long visit while waiting for our customized burgers. We enjoyed the concept of selecting our own protein for burger type and then all of the condiments to customize our burgers. My burger turned out... More 

Thank Sylvia C
Ewa Beach, Hawaii
Level Contributor
3 reviews
3 restaurant reviews
1 of 5 bubbles Reviewed 24 November 2016 via mobile

Food undercooked, not to order based on up charges. Apps were left under heat lamp and delivered after entrees came out. Only realized when we asked where were our apps. Multiple credit card machines failures when bank accounts had 3x bill in available balance. Bartender had to deliver drinks since waitress forgot to get those. Waitress tried to recover from... More 

Thank Dave F
Portland, Oregon
Level Contributor
26 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 14 November 2016

Ate here once after a considerable wait. Wanted to try again but has been shut for numerous reasons on our other visits (kitchen down, "we are closed for a short time, come back in a bit", etc.). Service was poor and food average to a little above average the time we were there. Seems to have a bit of a... More 

Thank John M B
Level Contributor
69 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed 21 October 2016

We came in here to have a burger which is what they are known for. We chose to pick our own toppings and they have a clipboard with a list of meats, toppings, bread, etc and it was fun to see our creations when they came.

Thank PCGal
Level Contributor
14 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 12 September 2016 via mobile

You are able to pick anything and everything to put on your burger! There's countless bun options, greens if you don't want bread and even gluten-free options. You can choose from Turkey, chicken, crab cakes, bison ect. However, the service was horrible (both times I came here). I waited forever for a server to even come greet me (a good... More 

Thank Amber B
Level Contributor
173 reviews
91 restaurant reviews
common_n_restaurant_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 9 September 2016

Located near whole foods in Kahala Mall. you can choose your protein, bun type, cheese, sauce and toppings. Burgers usually run from $11-$14. portions of fries were huge. service is a bit slow at times even during off-hours. thought it was weird that only 1 person could pass out utensils as we needed one to split a burger. as he... More 

Thank koabug
Level Contributor
8 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 August 2016 via mobile

This place is great for burger lovers. You can customize your own burger as well. Very hip and clean place. The food is great...make sure your hungry cause the burgers are huge. Must try the tater tots and the spiked milkshakes! Those are my favorites!

Thank Gellow88
Salzburg, Austria
Level Contributor
53 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 28 August 2016 via mobile

I love the concept of creating your burger individually with so many opportunities to choose from. Having a burger without bread was just about right for me ... lots of healthy choices.... will try to go there again while in Kahala.

Thank ChrBr

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3.5 of 5 bubbles
Average prices
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Television
Good for
Kids, Child-friendly
Open Hours
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
Location and Contact Information
  • Address: 4211 Waialae Ave # E-1, Honolulu, Oahu, HI 96816-5319
  • Location: United States  >  Hawaii (HI)  >  Oahu  >  Honolulu
  • Phone Number: +1 808-739-5100

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?