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On our last night in Texel we decided to try out this restarant after reading the reviews on trip advider we thought we were in for a good meal.
We left hungry.
When we arrived at the restuarant, we stood at the door unsure if...you can seat yourself, after a while we walked up to the waiter who then waved his arm at a table.
We sat down. waited around 5 minutes for a table setting, and for our drinks order to be taken. We then noticed customers had empty tables consisting of no food. But we thought ok, give it a try.
15 minutes later waiter came back with drinks and took our order.
38 minutes later we had no starter, our drinks were empty, and the tables around us also had no food.
We decided as it was 8.20, we were starving so we wanted to leave. My partner went up to the bar and had to wait again for the waiter, we just wanted to pay and leave and cause no hassle. The waiter told us that 38 minutes wasn't a long time to wait.
In our opinion it is, we had nothing on the table, no snacks to nibble on. A bit of a scene was caused, wouldn't take the money for the drinks so off we went. We went to another restaurant where we had a meal, then went back to our hotel to change and then went for ice cream where we saw a couple who were staring at us while the scene was being caused just walk out of the restaurant.
In the future the waiter should tell people its going to be say 40 minutes for food, and stop accepting tables of people if they are having problems. It ruined our last evening in Texel,
The waiter / manager has contacted us since ( as i left a google Review) and told us to come back and try the restaurant again. But it was our last night, and as its the first time we have ever walked out of a restaurant. We don't want to go back.More
Date of visit: June 2021
Pollodekoog, Eigenaar at Pollo De Koog, responded to this reviewResponded 13 June 2021
Hello 👋🏻 Heather ..
I see and read that you did put all of your frustration again in this review..
And you know … you are right again, it wasn’t our best service last Wednesday…
Although we tried to make the best of it (...More
We decided to have our family dinner tonight at Pollo De Koog after the reviews on TripAdvisor.
We were pleasantly surprised, the food was very tasty, served quickly and we met some friendly people. We were happy that we could enjoy the delicious dinner together...with our dog.
Thank you Pollo De Koog.More
We bought the kipbelling and the kip special dinner menu. It was simoly amazing. We enjoyed it a lot. It comes with special. Mayoneise at the side. The verse frites was also super good our little one loves it so much