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The Fireplace

Certificate of Excellence
$$$$
Australian, Contemporary, Gluten Free Options
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Manor Circle, Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia
+61 7 5530 1234
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153 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Level Contributor
13 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

Was a very nice and cosy evening at the Fireplace. As it was a quite evening we got the full attention if the service, which was very nice, indeed. The steaks are outstanding. The wine list is a book of many pages. The selection of wine was supported by a very nice service lady. The quality of the Shiraz was... More 

Helpful?
Thank Michael F
Surfers Paradise, Australia
Level Contributor
41 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 1 February 2017

Been here a few times now and whilst the staff are lovely and can't be faulted there has never been enough to look after the bookings. We had a celiac and a vegetarian in our group and had rung prior to arrival when we booked to let them know. The vegetarian meal seemed like they had either forgotten there was... More 

Helpful?
Thank Marksstays
Level Contributor
44 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 11 January 2017 via mobile

Restaurant is very good and food was exceptional. Loved the mushrooms and salmon. Service though was a little under rated. Had to wait for a while but overall a very pleasant experience.

Helpful?
Thank Tony P
Level Contributor
13 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 9 January 2017 via mobile

Although we didn't actually have dinner here, one night we came to the fireplace to have dessert and ended up having the best cheese plater we've ever had. Big portions of cheese, lots of dried fruits and nuts and a wonderful muscat to wash it all down. Excellent service with a smile despite us arriving at 9:30pm.

Helpful?
Thank Michael C
Auckland, New Zealand
Level Contributor
38 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 4 January 2017

There was nothing wrong with the food at this restaurant but it just wasn't fine dining service but was fine dining prices. First we were told sold out of scallops but suddenly scallops appeared as our entree? Very yummy. Husband ordered Pinot noir but was served a cab glass. When maitre dee questioned over glass, response was used all Pinot... More 

Helpful?
Thank MKJS-A
Monique H, General Manager at The Fireplace, responded to this review

Dear MKJS-A, Thank you for your review, we appreciate your feedback. The team were delighted to read that you appreciated their culinary efforts. I have shared your concerns with regards to the wine glasses and wine list with my Director of F&B for his follow-up. Hoping that we have the opportunity to look after you again. Happy New Year! Best... More 

Gold Coast, Australia
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 January 2017 via mobile

We had dinner here and the food was very nice and tasty... it has a nice quiet atmosphere that is great for couples celebrating something special or friends catching up.

Helpful?
Thank Kidd83
Monique H, General Manager at The Fireplace, responded to this review

Dear Kidd83, What a pleasure to read your review. I am delighted that you enjoyed the food and atmosphere and we hope that we have the pleasure of welcoming you back again soon. Wishing you all the best for a wonderful 2017. Warmest regards, Monique More 

Level Contributor
95 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 28 December 2016 via mobile

Our second Christmas Day here, we loved it, food was beautiful, service was good although they could have done with another couple of staff to help as it was a packed house. The champagne flowed and we had a memorable day with our family, we look forward to doing it again next year, thank you Fireplace team.

Helpful?
Thank Shelley B
Monique H, General Manager at The Fireplace, responded to this review

Dear Shelley B, Thank you for choosing to spend your Christmas with us again! Myself and the team are delighted that you enjoyed your experience with us and thank you for taking the time to share your thoughts via this review. We look forward to celebrating with you again in 2017. Kindest regards, Monique More 

Sydney, Australia
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 27 December 2016

Good food. Poor service very slow when not busy. Staff seemed to run around looking busy out the back. Chef Tim is 5 hats quality. Poor quality of meat. Had grilse through it however did have flavour. Would expect better quality meat. Very well priced for quality food. Very undervalued asset of the hotel. The food was very well presented.... More 

Helpful?
Thank RegularTravellerss
Monique H, General Manager at The Fireplace, responded to this review

Dear RegularTravellerss, Thank you for your review and compliments of Tim. I am delighted to advise that he has recently been promoted which is in recognition of his ongoing efforts to deliver a great experience for our guests. I am disappointed to read that you feel the rest of the hotel doesn't care. I can assure you that is certainly... More 

bern
Level Contributor
62 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 27 November 2016

Understaffed Restaurant.Only 2 People Serving a almost full Restaurant. Not acceptable at a 5 Star Hotel. Food was good an well presented

Helpful?
Thank jekylBern
Monique H, General Manager at The Fireplace, responded to this review

Dear JekylBern, Thank you for your review. I do apologise that you found the service to be slow, however pleased you enjoyed your meal and I have shared your comments with my Director of Food and Beverage for his review. Wishing you all the best. Monique More 

Canberra, Australia
Level Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 November 2016

We've had dinner here a few times. I love the wine menu, so many old world choices that I don't often see in restaurants on the coast. The steaks are truly spectacular. So clever the way they do it.

Helpful?
Thank 007dude2016
Monique H, General Manager at The Fireplace, responded to this review

Dear 007dude2016, Thank you for choosing to dine with us again recently! The team were delighted that you had another enjoyable experience and thank you for your kind comments. The wood fired oven style of cooking is unique - it certainly produces a delicious flavour! We hope to have the opportunity of looking after you again soon. Best wishes, Monique More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Australian, Contemporary, Gluten Free Options
Meals
Dinner
Restaurant features
Seating, Waitstaff, Parking Available, Highchairs Available, Serves Alcohol, Full Bar, Reservations, Wheelchair Accessible
Good for
Romantic, Local cuisine, Special Occasion Dining, Child-friendly
Location and Contact Information
  • Address: Manor Circle, Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia
  • Location: South Pacific  >  Australia  >  Queensland  >  Gold Coast  >  Hope Island
  • Phone Number: +61 7 5530 1234

Questions & Answers

Questions? Get answers from The Fireplace staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?