Mike was an absolute gem in welcoming us to the airport. A great atmosphere and fantastic service . All around a fantastic experience! Thanks Mike for making it a great start to our day before jetting off on our holidays!
Mike was an absolute gem in welcoming us to the airport. A great atmosphere and fantastic service . All around a fantastic experience! Thanks Mike for making it a great start to our day before jetting off on our holidays!
Great service as always. The lady Hannah treated us very well and I couldn’t fault her for this. Hard worker and very polite caring and helpful
Thank you so much for taking the time to leave us a 5 star review. – It’s much appreciated and makes our teams day.
This is an actual email that I have written to management! They only get a 2 rating beacuse the all day breakfast wasn't actually that bad!! Hi I'm writing with reference to a meal (sharer) namely "Loaded chips with cheesy bacon" that was purchased at...The Beer House at Cardiff Airport on Wednesday 30th August 2023 in the afternoon. What we were served in no way shape or form resembled any type of "Loaded chips with cheesy bacon" that I've been served previously and unlike anything that I'm likely to be served in the future. I would very much like to hear your comments and would be delighted to know if you think this is acceptable? (Image attached) That said, I suppose you could argue the cheese was cut extraordinarily fine and placed on the plate "Masterchef" style and was even somewhat refined and pleasing on the eye and the odd touches of bacon gave it a contrast that would not be missed on a piece of art hanging off the walls of The Tate Modern but maybe just a little more of it wouldn't have gone amiss. I appreciate it is airport food and not a fine dining "a la carte" establishment but it did make me wonder as to whether I got to the airport on the correct date or whether it was in fact April Fool's day! It also made me want to commit a crime and end up in HMP Cardiff which is only a short drive away where I'm sure even the inmates would argue they get served more nutritious food and no doubt dine more elegantly but the only crime committed on the day was what I was presented with. I eagerly await your response. Kind regards A Disappointed DinerMore
We’re very sorry about your poor experience. Our customers mean a lot to us and we work really hard to make sure our customers love our products and service so thank you for bringing this to light. We hope you will give us another chance.
Oh dear, Where to start... Place was stinking, guys behind bar not bothered to clear glasses when plane left, they were on their phones. It's a basic of bars/pubs business... I would be having a word if I was a manager.
We’re very sorry about your poor experience. Our customers mean a lot to us and we work really hard to make sure our customers love our products and service so thank you for bringing this to light. We hope you will give us another chance.
Had a GREAT experience our breakfasts were very good, hot enough. Hubby said he loved his breakfast, which he rarely says. We adored our gorgeously delicious mochas. Had mochas also from Ritazza next door (queue empty there) which were no where near as nice as...the Beer House. Tables clean and regularly cleared. Service was very quick. Very busy with plenty of tables.More
Thankyou so much for sharing your experience with us. And we hope to see you soon !!
The Beer House has plenty of tables, it is clean and the service friendly and quick. The food isn’t great though, as other reviews mention. It reminded me of school dinners in the late 90s. I wouldn’t eat there again but would have drinks. It’s...a shame as if they could improve the quality a bit I think it would be more popular.More
Thank you for taking the time to provide valuable feedback about our food. We apologise that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.
nice place to chill out with a drink while waiting for your flight. bit expensive but to be expected with an airport
As we're waiting for our flights we had lunch here, and the food arrived within 5 minutes of ordering. The kids meals arrived with no peas, with no offer of an alternative or money back. The food was not good, the burger was green on...the bottom, perhaps congealed fat or something, the mash looked like it had been sat there all day, lacked flavour, was not nice. We'll being sandwiches next time!More
Thank you for taking the time to provide valuable feedback about our food. We apologise that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.
Went here whilst waiting for a delayed flight and was very hungry. I wish I had not. £17 for “sausage and mash” with a large drink. The meal came on a cold plate and was also cold. In the centre of the plate as though...it was all thrown on with no presentation. Sausages were vile, tough and lacking any association with pork. Clientele were mainly rough couples knocking back the pints before their holiday flights. Never again. Avoid.More
Thank you for taking the time to provide valuable feedback about our food. We apologise that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.
£10:99 for a watery coke and a vinegary white wine. Avoid. Go yo Ritazza or indeed anywhere else. Total rip offMore
Thank you for taking the time to provide valuable feedback about our service. We have different option available for wine and I hope you will try our other option next time. We apologise that your experience was less than ideal, and we hope you‘ll give...More
Bit taken back £9.99 for a 250ml of rose wine? I no its in an airport but surely that's very expensive?
Just beyond bad! We ordered via the QR code link to get some pre flight drinks and brekkie. The app showed a bottle of house champagne at £14, which we ordered along with toast, a bacon sandwich and a sausage sandwich. When the drinks arrived,...the champagne was just one glass. I asked what happened to the bottle and the waitress explained that it confused a lot of people (no kidding!) and that the picture of the bottle should actually be a glass…if we did want a bottle of house champagne, that would cost £75, but they didn’t have any in stock anyway! Total rip off and very misleading! The toast and bread was the cheapest, driest you could imagine. We got a refund on the bacon sandwich as it was like cardboard. Save yourself time, money and disappointment and just head straight to Costa.More
Dined before our evening flight. No one else in the restaurant but 4 staff sitting at a table talking. Food ordered via ap and when it came this is what I got as fish and chips. The peas looked as though they were just passed...on from a previous customer and the fish really poor for the price. My wife's all day breakfast was poor but not so bad that we would have complained, as mine was. When I pointed out the peas the waiter wasn't interested! Don't go there!More
We were there a few weeks ago and because of the new Covid rules we had to sign in with an app! Difficult when we are not IT savvy and have old phones. Neil (I think his name was) was so, so helpful and really...went out of his way to help us sort this out. Lovely guy, thank you Neil (hope I have his name correct?)More
Drinks very expensive.food even more so would not recommend this to anyone,on the plus side the staff were very nice.