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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Italian, American
Special Diets
Vegetarian Friendly
Meals
Dinner, Lunch, Drinks
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meals, features, about
Reviews (301)
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298 results
Traveller rating
78
47
39
44
90
Traveller type
Time of year
LanguageEnglish
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Traveller rating
78
47
39
44
90
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Reviewed 1 April 2021

Issues with my meal and no way to contact "Birdbox" directly. The food was a bit cold, and some items missing, but the main problem is not being able to speak to anyone at the restaurant, as it doesn't exist, it's really just Frankie and...Benny's. Disappointing.More

Date of visit: March 2021
Helpful?
Reviewed 31 October 2020

Missing a whole burger from my order. Tried calling and kept getting passed over to other people. Chips were cold too. Avoid!

Date of visit: October 2020
Helpful?
Reviewed 4 August 2020 via mobile

Terrible. Second time I've ordered from here & both times order is missing the fries. How difficult is it to put in the bag what's on the order

Date of visit: August 2020
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Reviewed 17 March 2020

Visited here on Monday 16th March. We were really impressed. All 3 of us went for a starter and main meal. We all agreed that the dishes we had were all very tasty. Service was nice and speedy. Our server was Manella, She was super...friendly and very efficient. Will definitely visit again.More

Date of visit: March 2020
Helpful?
Reviewed 15 March 2020

Had a lovely meal at F & B Filton, the General Manager Luke personally recognised us and took time to speak to us about our son’s nut allergy. I highly recommend this restaurant to anyone with an allergy as they will be looked after.

Date of visit: March 2020
Helpful?
Reviewed 25 February 2020 via mobile

We had a family meal here last Saturday evening. Some of our party had food in tolerances and so were cautious about the menu etc. We need not have worries. From the first minute Agi tested us really well patient and thoughtful and essentially invited...a dis to suit nutritional needs! We used a Groupon voucher which made the meals good value. Kids meals are always good here. A little excitement with the good staple kids choices. So thanks again to Agi for her wonderful service. 5**More

Date of visit: February 2020
Helpful?
Reviewed 23 February 2020

We visited the restaurant today for a birthday, the waiting staff James was very charismatic and friendly. He made our dining experience that much better.

Date of visit: February 2020
Helpful?
Reviewed 6 February 2020

I don’t normally write these things, but I had to after this service. The blonde welsh lady (didn’t catch her name) who served me was outstanding from beginning to end, I couldn’t fault her. I would 100% return to this tester aunt based on her...service aloneMore

Date of visit: January 2020
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Reviewed 1 February 2020

Waiting staff were brilliant and couldn’t have been more apologetic. However they are fighting a losing battle as ‘just eat’ is obviously king as the kitchen NEVER Stopped the entire 2 1/2 hours we were there. The customers IN the restaurant were waiting an age...for food and drinks- but you can’t fault the staff the company wants revenue and they certainly had a big take away trade. That’s great until walk in customers get peed off waiting and don’t go there but to the other outlets nearby. The staff get the brunt of the Instore customers- waiting 50 mins for a pizza really is shocking.when it came one was excellent the other average - we only got ours as we complained. The manageress was excellent and couldn’t have been more apologetic- but she needs a separate kitchen for takeaway orders or if it carries on the place will shut anyway! Great staff shame as they won’t get tips as everyone’s naffed off!!More

Date of visit: January 2020
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Reviewed 25 January 2020 via mobile

Poor, slow or next to nothing service. Went to Bella Italia next door & the staff team were very attentive & food was delicious!

Date of visit: January 2020
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Frequently Asked Questions about Frankie & Benny's

Yes, Frankie & Benny's offers takeaway services.

Frankie & Benny's is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3
  • Service: 3
  • Value: 3
  • Atmosphere: 3.5