I am not usually one to complain, but I was so angry at the service provided by online company Zuji that I felt compelled to warn others and yes, you could say get some revenge via word of mouth to other travellers!
My partner and I are in Poland at the moment and we needed to urgently change a flight 8 days forward due to a visa issue...so it was pretty urgent that the flight get changed. Although they are an online company they require a phone call got admentments etc...fair enough.
After buying a significant amount of phone credit we call the overseas number and are put on hold for 30 mins until our phone cuts out. Next night we do the same to be told that after 20 mins being put on hold the computers are too slow at that time to go through with request! Let person on phone know of urgency and give my number only to not hear from them. We call continously for 5 days, with either the phone cutting out after 31 mins (weird Polish phone time limit) waiting for operator or the slow nature of their computers!
Finally get a family member in Australia to change flights for us, she is put on hold for 45 mins! She is told that we just have to ring to pay as credit card has to be in our name, but otherwise it is all confirmed, only payment is needed. Call them immediately to go through the whole process again and with 15 mins to spare on our time limit we are put on hold not once, not twice but three times whilst the operator verifies our flights all over again!
Finally got it done via Australia and was promised confirmation email in 24-48hours...that was 5 days ago....
They have not responded to any emails (even though their auto reply boasts a personal touch with an answer to all emails) and I sent some 3 weeks ago! I have booked 2 quite expensive flights with them but yet they can't provide me with a decent service!
They might be ok for quick flights that will not need any changing or contact with them. But forget it if you ever need to make an amendment or ask them questions, whether by phone or email!
Really dissapointed and have used other Internet flight bookers with out this amount of problems, frustration or difficulty!!! Really put a dampener on our mood and holiday!
So buyer beware!