I had a dispute with Ryanair last year and was refused boarding at STN airport as FR claimed I was late at the gate ,I was not allowed on the flight and had to stay overnight and pay an extra fee to get on the next days flight. As I had been at the gate I disputed this with them and was Ignored
When I got home I emailed Ryanair on several occasions and had no success .
I then decided to take an action against them in the small claims court . This is a system which for a fee of €25.00 euro any European citizen can make a claim for up to €2000 euro if not happy with the goods or services provided , In this case I was suing Ryanair for non provision of my flight home .
Yesterday I had the great satisfaction of winning my case against them in court and was awarded 100% of what I asked for .
Before making claim you must have the following information
The company you are claiming against which is the company who sold you the ticket if you bought directly from the Rayanair website it is
Ryanair Holdings Limited ,
Airside Business Park,
It is most important you have the right company number which is
The address to post your application form to is
The Small claims office
Swords District Court
If you are an Irish citizen this can all be done online at
Please remember that you have to attend the court on the date given and if you don't turn up the case will be thrown out .
If you are a European citizen you can find the claim form here and you do not have to appear but you should have a very strong case for claiming .
These forms can be got in other European languages as well