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Travelgenio warning

ire
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2 posts
7 reviews
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Travelgenio warning

WARNING CUSTOMERS!!! This is by far the worst company I have dealt with. My brothers flight got cancelled and changed in December with no ticket confirmation. 3 months later still trying to get an answer or refund out of them. The customer service is terrible. I've spent hours and hours on the phone as has my sister for 3 months trying get confirmation for a flight that's already been paid for. I've been shouted at, hung up on, told my flights didn't exist, told it was my own problem, lied to (told the changes department didn't have a phone). They do not care about the customer.

NO ONE USE THIS COMPANY!!!

187 replies to this topic
Seattle, Washington
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10,857 posts
94 reviews
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1. Re: Travelgenio warning

Why doesn't he just dispute the charge with his credit card company?

Canberra, Australia
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1,189 posts
11 reviews
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2. Re: Travelgenio warning

What do you think this "warning" will achieve? Your brother clearly didn't take the two seconds to type travelgenio into Google, so why do you think anyone else will?

Madrid, Spain
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1,973 posts
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3. Re: Travelgenio warning

Hi Rachel, of course we can help you with your booking.

Please send us a mail to customer.service@travelgenio.com with all your doubts and we will answer you asap.

Regards

Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
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67,832 posts
460 reviews
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4. Re: Travelgenio warning

Rachel, please keep us updated as to whether you problems are resolved.

ire
Level Contributor
2 posts
7 reviews
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5. Re: Travelgenio warning

In reply to travelgenio: I sent plenty of emails to your company, messaged on facebook and rang a 100 times and I got ignored and hung up on. I finally threatened legal action and it was sorted in 24 hours. Also the comments I left on your facebook page have been deleted and I have now been blocked. I noticed other comments from people have been deleted too. Very dodgy... this company is a scam!

RojBlake - thankfully it is now sorted thanks although I won't be happy until he's sitting on the plane!

misskarenskater - I usually google for reviews before I book, my brother is 18 and he didn’t. I also know plenty of people that do. If this post stops even one person using this company and potentially being scammed then I'll be happy. So that is what I will achieve. What do you think your reply to me will achieve?

Edited: 04 March 2016, 08:06
Phoenix, Arizona
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50,394 posts
1,670 reviews
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6. Re: Travelgenio warning

Sorry that your brother did not do his due diligence, regarding the 3rd party site. Maybe, should this not get resolved perfectly, it can be a "learning experience?"

Hope that all works out well.

Hunt

7. Re: Travelgenio warning

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Removed on: 19 March 2016, 22:05
 
London, United...
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27,179 posts
29 reviews
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8. Re: Travelgenio warning

So if you could not enter your full name why did you go ahead and enter it partially and still book?

Berkshire, England
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18,188 posts
61 reviews
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9. Re: Travelgenio warning

I would never carry on with a booking if it wasn't possible to put my name in correctly?!

Madrid, Spain
Level Contributor
1,973 posts
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10. Re: Travelgenio warning

Hello;

Any customers who require assistance regarding their bookings can contact us at customer.service@travelgenio.com

We will be pleased to assist.

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