If you want a good solution for having Internet access while you're in Europe or the UK, do NOT use Tep Wireless. They are a total fraud of a company. No customer service. Device does not work as advertised. You might as well flush your money down the toilet. I plan on reporting them to the Better Business Bureau when I'm back in the U.S. They do not answer emails or phone calls. And I tried a dozen times over 4 days.