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Hola Sun / Transat

Durham, Canada
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35 posts
3 reviews
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Hola Sun / Transat

Hi looking for a little info. I just read Hola Sun is partnering with Air Transat to offer air seats to Cuba this summer and fall. When I look online all flights for July are now supplied by Transat. Of course Hola Sun is not open on weekends. We are booked w/Hola Sun for July 7th to Varadero for 2 weeks. The original flight was with Cubana. Can anyone tell me if Cubana is still providing the flight or has it switched to air transat? I have not received any emails saying anything has changed. Thx Scott

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Cuba
Cuba
Caribbean
7 replies to this topic
Mont Tremblant...
Destination Expert
for Cayo Largo
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6,359 posts
4 reviews
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1. Re: Hola Sun / Transat

Did you book directly through HolaSun instead of through an agent?

It is highly unlikely your flight is still with Cubana but since you are only leaving in 4 weeks, perhaps clients leaving in June are being attended to first.

Have you tried to print your travel documents on the Hola Sun website? I can't remember how far ahead of departure the documents are sent or can be accessed. When you do access your documents, double-check the flight portion, it should say Air Transat (TS).

Durham, Canada
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35 posts
3 reviews
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2. Re: Hola Sun / Transat

We booked thru BMO rewards who books directly with Hola Sun. So we do deal directly with Hola Sun after the booking is confirmed. I just tried the e-doc and this is the message that came up..ERROR: BACK OFFICE CANNOT SEND EDOCS WHILE HOLDDOCIND = Y (T235-1)..... Guess we will wait and see. It is no big deal the only thing we will need to work around is the luggage allowances. I will maybe shoot an email to Hola Sun....Thanx for the response....

Toronto, Canada
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4,615 posts
7 reviews
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3. Re: Hola Sun / Transat

Its not Cubana its transat.

Trenton, Canada
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55 posts
98 reviews
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4. Re: Hola Sun / Transat

I traved last two times with Cabana Air. They sent me and notice saying they are doing joint forces with Air Transit. I think it's only tamperary. Cabana did have plane crash couple months ago at the Havana Airport. Think this is what's going on with Cabanas flights and Transits flights.

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Mont Tremblant...
Destination Expert
for Cayo Largo
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6,359 posts
4 reviews
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5. Re: Hola Sun / Transat

The Cubana crash was barely 3 weeks ago (May 18) and yes, that it the reason Hola Sun has decided to switch to Air Transat for the summer.

Edited: 10 June 2018, 09:24
6. Re: Hola Sun / Transat

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Removed on: 10 June 2018, 21:07
Edited: 10 June 2018, 21:07
 
Durham, Canada
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35 posts
3 reviews
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7. Re: Hola Sun / Transat

Just verified w/Hola Sun it will be Transat. They hope to have the info out in the next couple of days. Transats luggage rules will apply. more than 1 bag / person will be an extra charge....Thx for you replies

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