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Fiesta Americana Cancun - Can't seem to get through

Orange County...
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29 posts
243 reviews
177 helpful votes
Fiesta Americana Cancun - Can't seem to get through
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Hi,

I have been trying to contact the Fiesta Americana Condesa by phone and email and haven't gotten a response. I've tried from the US dialing +52 and the number as well as 011 52 and the number. I get about 10 rings and then the call disconnects. I've tried calling during the day and the evening. I've also sent email to their email address and haven't received a response.

Does anyone have an idea of what might be happening? I am able to reach other hotels.

Thanks!

8 replies to this topic
Gig Harbor...
Level Contributor
94 posts
1 review
3 helpful votes
1. Re: Fiesta Americana Cancun - Can't seem to get through
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Try to chat with them on there platform website. Worked great for me.

Minneapolis, MN
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2,277 posts
58 reviews
31 helpful votes
2. Re: Fiesta Americana Cancun - Can't seem to get through
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Do you have a current upcoming reservation? With resorts being short-staffed and all of the extra protocols in place, I know many resorts are struggling to keep up with the onslaught of inquiries. If you don’t have a semi-soon upcoming reservation, you not be a priority.

It might also help to ask your question here. There’s always a chance someone was recently at this resort or recently asked this question and found answers themselves.

Orange County...
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29 posts
243 reviews
177 helpful votes
3. Re: Fiesta Americana Cancun - Can't seem to get through
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Thank you both! I am wondering more specifically what restaurants (or meal options) are not covered in the all-inclusive. I asked that on the chat window but the answer was "more expensive cuts of meat" but they didn't mention specific restaurants. I'm just trying to get clarity on that part. I appreciate whatever info anyone has.

Noblesville, Indiana
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2,222 posts
8 reviews
4 helpful votes
4. Re: Fiesta Americana Cancun - Can't seem to get through
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"the answer was "more expensive cuts of meat""

So they make you pay for the steaks that don't come with marks where the jockey was hitting it?... 😁

5. Re: Fiesta Americana Cancun - Can't seem to get through

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Removed on: 25 September 2021, 04:42
Edited: 25 September 2021, 04:42
 
Fort Worth, Texas
Destination Expert
for Cancun
Level Contributor
7,708 posts
12 reviews
31 helpful votes
6. Re: Fiesta Americana Cancun - Can't seem to get through
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Lol on the horse meat!! I am still laughing about that. Good 1!

Their steaks are pretty good with just the regular cuts of meat. What they mean as for a filet mignon or Lobster there is an up charge. The steaks are mostly served at the Italian restaurant. If you have established yourself as a tipper they will serve the steaks up to you at any restaurant. Or the lobster.

You can read some reviews that I've written on the place and see several pictures of the food that we have posted over the years by clicking on my screen name...

. Really a great place and great food for this level of Resort.

Edited: 25 September 2021, 00:04
San Diego...
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2 posts
28 reviews
15 helpful votes
7. Re: Fiesta Americana Cancun - Can't seem to get through
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I had the same issue trying to call from the US. On their website I found their WhatsApp number, downloaded WhatsApp, and messaged them via text. They responded in about 15 seconds from the moment I hit send and helped answer my question.

Orange County...
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29 posts
243 reviews
177 helpful votes
8. Re: Fiesta Americana Cancun - Can't seem to get through
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Thank you everyone!

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