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eTA approved by email but can't find it when I check status

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eTA approved by email but can't find it when I check status

Hello everybody!

I have applied for eTA on behalf of my parents and I received an approved eTA for both but when I check the eTA status, it shows "No matches were found using the criteria provided". I applied in March and until now I have never checked the status because the emails from IRCC were very clear. eTA has been approved.

What should I do now if I can not find the validity when I check the status?

I mention that this issue is for both persons. Can they have an issue with the website or so?

We have bought the tickets already.

We should try to apply again, is that OK?

Thank you!

2 replies to this topic
West Grey, Ontario
Destination Expert
for Toronto
Level Contributor
80,148 posts
102 reviews
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1. Re: eTA approved by email but can't find it when I check status

See the replies to your other query.

https:/…92507709

Vancouver, Canada
Destination Expert
for Vancouver
Level Contributor
65,153 posts
62 reviews
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2. Re: eTA approved by email but can't find it when I check status

It's good you started your own thread. Your other post was well down someone else's thread.

I liked what Frommy suggested in your other post:

Are you using this site:

https:/…

In the first box are you selecting this:

"I have an approved eTA. I want to consult my file."

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