Our 2nd rental was from Budget (Avis) car rental at the Harstad-Evenes airport. During the 3 days of rental, there was no incident / accident or issues. I have CDW coverage on my US credit card, and so I had not taken any CDW from them. However, a basic CDW was included in the Base Rate by default, with an excess of 10,000 NOK.
Last night, I received a 2-page invoice from them for the amount of about 9,940 NOK for some damages and loss of use. Consequently, they have already charged my credit card for it. This is clearly a bait to fleece me as I am positive that no damages were done to the car during my possession.
When I reached out to them, they shared photos showing a mark less than 0.5 inch, which they claim was during my possession, and probably caused by a small stone dislodged from a car in front of me when driving.
While I have asked them to show timestamped photos from before and after, and repair estimates from the paint shop with usage logs, I wanted to know if there is are authorities in Norway I can involve in case they still pursue the damages (and if my credit card issuer denies the claim). Any other suggestions are really welcome.
I almost always take photographs before and after, but this was the one time I missed on this because of an urgency at the time of taking the car and fatigue when returning. I am hoping my credit card company does not deny the claim simply because there was some insurance included in the Base Rate.
Thank you !